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Fletchers Solicitors Limited

4.2 | 195 Reviews 195 Reviews | Personal Injury
5,756 Total Company Reviews info icon Personal Injury | info icon 5,756 Total Company Reviews Personal Injury | info icon 5,756 Total Company Reviews

The Spire, Pilgrim Street, Newcastle Upon Tyne, Tyne and Wear, NE1 2DS

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The Spire, Pilgrim Street, Newcastle Upon Tyne, Tyne and Wear, NE1 2DS

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 8011935

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Fletchers Solicitors Limited Review Scores & Client Satisfaction Overview

4.2
Excellent
83%
Value for
Money
Value for money: 83%
81%
Success
Rate
Satisfied with outcome: 81%
81%
Would
Recommend
Would recommend to friends and family: 81%
Communication 4.2/5
Initial Impressions 4.1/5
Approachability 4.2/5
Documentation Accuracy 4.2/5
Legal Knowledge 4.2/5
Value for money 4.1/5

Accreditations

Fletchers Solicitors Limited are accredited by

Personal Injury accreditation awarded to Fletchers Solicitors Limited
Clinical Negligence accreditation awarded to Fletchers Solicitors Limited
The Law Society accreditation awarded to Fletchers Solicitors Limited
Trading names:
• Serious Injury Law
• Cycle SOS

Description

We are leading solicitors who specialise in medical negligence and personal injury claims and have been supporting people with life-changing injuries for more than 30 years. We have secured millions of pounds in compensation for our clients, and handle incredibly complex cases involving spinal cord injuries, amputations and traumatic brain injuries. We pride ourselves on our ability to guide our clients through the process, being there every step of the way.

Rankings by area of expertise

The rankings below show the areas of expertise that Fletchers Solicitors Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Fletchers Solicitors Limited Review Scores & Client Satisfaction Overview

4.4
Excellent
88%
Value for
Money
Value for money: 88%
5% above
national average
87%
Success
Rate
Satisfied with outcome: 87%
5% above
national average
87%
Would
Recommend
Would recommend to friends and family: 87%
6% above
national average
Communication 4.4/5
Initial Impressions 4.4/5
Approachability 4.4/5
Documentation Accuracy 4.4/5
Legal Knowledge 4.4/5
Value for money 4.4/5

Accreditations

Fletchers Solicitors Limited are accredited by

Personal Injury accreditation awarded to Fletchers Solicitors Limited
Clinical Negligence accreditation awarded to Fletchers Solicitors Limited
The Law Society accreditation awarded to Fletchers Solicitors Limited
Trading names:
• Serious Injury Law
• Cycle SOS

Description

We are leading solicitors who specialise in medical negligence and personal injury claims and have been supporting people with life-changing injuries for more than 30 years. We have secured millions of pounds in compensation for our clients, and handle incredibly complex cases involving spinal cord injuries, amputations and traumatic brain injuries. We pride ourselves on our ability to guide our clients through the process, being there every step of the way.

Rankings by area of expertise

The rankings below show the areas of expertise that Fletchers Solicitors Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Contact & Locations - Fletchers Solicitors Limited

The Spire, Pilgrim Street, Newcastle Upon Tyne, Tyne and Wear, NE1 2DS

Reviews

4.2 /5 195 Reviews
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Clients say

What clients say about Fletchers Solicitors Limited

Clients praise the firm for handling personal injury, medical negligence and workplace accident claims with strong expertise, clear advice and practical guidance. Reviewers value their thorough case preparation, ability to explain charges and next steps upfront, and persistence in achieving settlements and closure. The team is frequently described as professional, patient, polite, caring, compassionate and supportive, with excellent communication and regular updates throughout the process.

Compassionate support
Kept informed
Patience and respect
Very kind
Brilliant communication
Clear explanations
Always available
Professional service
Helpful and friendly
Easy process

ReviewSolicitors Review List

Profile image of anonymous

anonymous

The worst solicitors I have ever dealt with

The solicitors I instructed have been the most disappointing I have ever dealt with. What should have been a straightforward “no win, no fee” matter has now been left unresolved for over two years. I raised a formal complaint last year, after which a representative assured me she would contact me daily until the issue was resolved. She did so for only two days, and I have not heard from her since. This lack of follow-up and communication is unacceptable. Furthermore, clients are encouraged to take out insurance policies, despite the apparent reality that, once legal costs and insurance premiums are deducted, the client is likely to receive little or no financial benefit. This practice raises serious concerns about transparency and fairness. Overall, my experience has been a significant waste of time and has caused considerable frustration. I would strongly encourage others in a similar situation to raise formal complaints and provide feedback to the appropriate regulatory bodies. In England and Wales, concerns about solicitors can be reported to the Legal Ombudsman, who handles complaints about poor service, or to the Solicitors Regulation Authority if there are concerns about professional conduct.

A representative from Fletchers Solicitors responded to this review

Update 19/03/2026: Hi there, Thank you for providing your details, we’ve now been able to locate your file. We can see that in September 2025 our Complaints Team contacted you to ask whether you wished to raise a formal complaint, and you advised that you required an update. An update was provided the same day, but we want to apologise if things have still felt unclear since then. If you now feel a formal complaint would be the right step for you, please email us at Customerteamnew@fs.co.uk, and we will make sure your concerns are formally reviewed through the appropriate channels. In the meantime, your case handler will be in touch as soon as possible to discuss things further and make sure you have the support and information you need. If you have any further queries please don't hesitate to get in touch. Best wishes Samantha 18/03/2026: Hi there, Thank you for taking the time to share your feedback. We’re really sorry to hear about your experience and want to reassure you this is not the level of communication or support we aim to provide. The delays and lack of follow‑up you’ve described fall short of our service standards, and we appreciate you bringing this to our attention. As you have raised a formal complaint previously, this will need to be followed up through the appropriate channels so it can be properly reviewed and addressed. To assist with this, we have requested some further information from you via Trustpilot so we can locate your file and ensure your concerns are passed to the correct team. Alternatively, you an contact us directly at Customerteamnew@fs.co.uk. Thank you again for raising this with us, and we hope to resolve matters properly for you. Best wishes Samantha

1
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Kris

Highly Professional and Supportive Service

I would like to express my sincere appreciation and gratitude to the serious injury team at Fletchers Solicitors for their highly professional and competent services. Throughout my case, communication was always clear and efficient. The team consistently provided regular updates and responded promptly to any queries I had, ensuring I felt informed and supported at all times. I would especially like to acknowledge Gerard Horton, David Eyres, and Gemma Roberts for the exceptional way they handled my case. Their professionalism, attention to detail, and dedication were outstanding. At the same time, they were incredibly friendly, compassionate, and supportive, which made a difficult situation much easier to manage. Thank you again for everything you have done for me. I would highly recommend Fletchers Solicitors and their services to anyone in need of legal support.

A representative from Fletchers Solicitors responded to this review

Hi Kris, Thank you for taking the time to share such thoughtful and positive feedback about your experience with our Serious Injury team. We are truly delighted to hear that Gerard Horton, David Eyres, and Gemma Roberts provided you with the professionalism, dedication, and compassion you needed during such a challenging time. Ensuring that our clients feel informed, supported, and cared for is at the heart of what we do, so it’s wonderful to know that this was reflected throughout your case. Wishing you all the very best for the future, and please do not hesitate to reach out if we can assist you further. Kind regards, Kayleigh

1
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Catherine

Clinical Negligence

Brilliant service

Brilliant service from all staff at Fletchers. Guidance given to me from start to finish of my claim, Always someone there to answer any queries in an informative and friendly manner. Special mention for Muneeba Anwar and Kudzai Matsika for their wonderful support, patience and friendliness throughout. Definitely recommend this Company. Thank you so much for everything.

A representative from Fletchers Solicitors responded to this review

Hi Catherine, We wanted to thank you for taking the time out of your day to leave us such a lovely review, especially mentioning the exceptional service provided by our very valued colleagues Muneeba Anwar and Kudzai Matsika. We have passed your comments onto them and we know they will feel so proud to have you saying such positive comments about them. Best wishes, Kayleigh

1
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Geoffrey

Negligence Claim.

Fletchers Solicitors handled my case with professionalism, caring, and very approachable at anytime if I had a question or concern. I would highly recommend Fletchers to anyone who is seeing a solicitors to handle your case.

0
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John

Personal Injury

Happy with the friendly service.

Polite and helpful communication and a good result

A representative from Fletchers Solicitors responded to this review

Hi John, Thank you for your kind review! We're really pleased to hear that you were happy with our friendly service and communication. It’s great to know we could help you achieve a good result. If you need any further assistance, we're always here to help! Kind regards, Amy

0
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Other Reviews

Profile image of David Hiley

David Hiley

David

My recent personal injury claim, which resulted from my being knocked off my push bike by a car entering a roundabout, resulted in a compensation award which was more than I expected. I was kept well informed by numerous, clear emails throughout the 8 month process and a couple of phone calls were pleasant experiences.

Hi David, Thank you for taking the time to share your experience with us. It's great to hear that you were pleased with the outcome of your claim and that the compensation awarded exceeded your expectations. We understand how distressing a cycling accident can be, so it's wonderful to know that our team was able to support you throughout the process. Thank you for placing your trust in Fletchers and for your kind feedback. We really appreciate your recommendation and wish you all the very best for the future. Samantha

0
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Profile image of Andrew Daniel Guy

Andrew Daniel Guy

Andrew

I have never been involved in anything like this before and I have to say that FLETCHERS COMPENSATION SOLICITORS have dealt with my case with patience & respect towards me seeing as I was very tense/worrying throughout the duration and yes CLAIRE & ANDY where great /very kind towards me. If ever I come across a friend of mine who finds themselves in need of a good Solicitors for injuries sustained I shall recommend yourselves FLETCHERS and will explain without hesitation how good you was with me. Many thanks Andrew Guy

Thank you, Andrew, for taking the time to share your experience and for your kind words. It's really good to to hear that, despite this being your first experience of pursuing a claim, you felt well supported throughout the process. We understand that making a claim can be daunting and often brings understandable worries and uncertainty, so it's wonderful to know that our team treated you with the patience, respect, and reassurance you needed. We're especially pleased to hear your recognition of Claire and Andy. Providing compassionate support alongside expert guidance is something we strive for, and we're delighted that their kindness and professionalism helped make a difficult time easier for you. Knowing that you would confidently recommend us to friends and family is one of the greatest compliments we can receive! We will ensure your feedback is shared with Claire, Andy, and the wider team. We wish you all the very best for the future. Samantha

0
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Raymondeo G

Raymondeo

Found this company after my bike accident, so far 3months in they have been very helpful, clearly explained their charging method and percentages upfront, requested details of my accident suggested ways forward, were available to call when needed, offered clear advice when asked and am hopeful of positive outcome.

0
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Profile image of Hariss Hans

Hariss Hans

Hariss

If it was possible I would rate them even below 1*. They took on my work accident case, all the evidence was provided like photos showing all the faults, Screenshots of emails asking employer to fix things etc. At beginning they stated this case has lot of chance to win and I as law student had no daubt about it. Later on they started to ask me to send evidences, which I had already sent few times, than they changes case worker few times. All this took almost 3 years, if not longer. Just last week they refused my case saying, they don't see any possiblitity to win the case and there is no proof to show I was the victim or I was right. Person with functioning brain would already see that all the faults are visible in photos provided, they can as well get injury book from workplace which would show tremendous amount of people he trying injured there, however, these very Qualified lawyers failed to notice, see and act upon what even monkey would have done successfully. Did this firm maybe got payed and bribed to refuse me getting justice or are they just wasting people's time just to get fees?

Hi Hariss, We're sorry to hear how disappointed you are with your experience and understand how frustrating it must be to have invested so much time in a claim that was unable to proceed. We appreciate that being asked for information more than once, experiencing changes in case handlers, and then receiving a decision not to continue with your claim after a lengthy period would have been upsetting. Decisions on whether a claim can proceed are based on ongoing reviews of the available evidence, legal merits, and prospects of success, and unfortunately not all claims are able to meet the threshold required to continue. We would like to reassure you that decisions are made independently and in accordance with our professional obligations. We do not receive payment or incentives to decline claims. Unfortunately, we are unable to identify your case from your review alone. We would therefore encourage you to contact our Client Care Team directly by emailing Customerteamnew@fs.co.uk, including your full name and reference number, so that we can review your concerns in more detail. We would like the opportunity to look into this further and want to apologise for any distress this experience has caused you. Thank you. Best wishes, Samantha

0
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Lauren Brierley

Lauren

Worst company ever, ignorant until it suits them. Told my mum the payout was substantial for it to not even be worth it. Vague, unhelpful emails so they can drag it out for as long as they can while they get paid. Led us on for 3 years and wasted our time. Bunch of con artists.

Hi Lauren, We’re sorry to hear that you feel this way. At Fletchers Solicitors, we always strive to provide the best possible service, and we would never want to add to what must already be a difficult time for you. If you are happy to share more information, we’d really like the opportunity to investigate your concerns in more detail. Please email us at: CustomerTeamNew@fs.co.uk with your case reference number and details of your query to ensure the promptest response. Thank you.

0
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Reviews

4.4 /5 5756 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Fletchers Solicitors Limited

Clients praise the firm for handling personal injury, medical negligence and workplace accident claims with strong expertise, clear advice and practical guidance. Reviewers value their thorough case preparation, ability to explain charges and next steps upfront, and persistence in achieving settlements and closure. The team is frequently described as professional, patient, polite, caring, compassionate and supportive, with excellent communication and regular updates throughout the process.

Compassionate support
Kept informed
Patience and respect
Very kind
Brilliant communication
Clear explanations
Always available
Professional service
Helpful and friendly
Easy process

ReviewSolicitors Review List

Profile image of anonymous

anonymous

The worst solicitors I have ever dealt with

The solicitors I instructed have been the most disappointing I have ever dealt with. What should have been a straightforward “no win, no fee” matter has now been left unresolved for over two years. I raised a formal complaint last year, after which a representative assured me she would contact me daily until the issue was resolved. She did so for only two days, and I have not heard from her since. This lack of follow-up and communication is unacceptable. Furthermore, clients are encouraged to take out insurance policies, despite the apparent reality that, once legal costs and insurance premiums are deducted, the client is likely to receive little or no financial benefit. This practice raises serious concerns about transparency and fairness. Overall, my experience has been a significant waste of time and has caused considerable frustration. I would strongly encourage others in a similar situation to raise formal complaints and provide feedback to the appropriate regulatory bodies. In England and Wales, concerns about solicitors can be reported to the Legal Ombudsman, who handles complaints about poor service, or to the Solicitors Regulation Authority if there are concerns about professional conduct.

A representative from Fletchers Solicitors responded to this review

Update 19/03/2026: Hi there, Thank you for providing your details, we’ve now been able to locate your file. We can see that in September 2025 our Complaints Team contacted you to ask whether you wished to raise a formal complaint, and you advised that you required an update. An update was provided the same day, but we want to apologise if things have still felt unclear since then. If you now feel a formal complaint would be the right step for you, please email us at Customerteamnew@fs.co.uk, and we will make sure your concerns are formally reviewed through the appropriate channels. In the meantime, your case handler will be in touch as soon as possible to discuss things further and make sure you have the support and information you need. If you have any further queries please don't hesitate to get in touch. Best wishes Samantha 18/03/2026: Hi there, Thank you for taking the time to share your feedback. We’re really sorry to hear about your experience and want to reassure you this is not the level of communication or support we aim to provide. The delays and lack of follow‑up you’ve described fall short of our service standards, and we appreciate you bringing this to our attention. As you have raised a formal complaint previously, this will need to be followed up through the appropriate channels so it can be properly reviewed and addressed. To assist with this, we have requested some further information from you via Trustpilot so we can locate your file and ensure your concerns are passed to the correct team. Alternatively, you an contact us directly at Customerteamnew@fs.co.uk. Thank you again for raising this with us, and we hope to resolve matters properly for you. Best wishes Samantha

1
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Phil

Never use these fletchers Southport below is why made my life hel

This current representation established don’t work directly within the legal principles or law confines They had made my life bad by abusing my financial compensation and PIP of the government They havent even given me financial reports even though I told Office of public guardian and they told me I should receive they by 11/04/2025 but guess what I didn’t receive them which leads me to believe they are hiding the abuse of my financial compensation funds below are more issues I’ve sustained with fletchers architecture to undertake a property I supposedly purchased she ls told the architect not to hand over the keys 2, manipulation of my mother family members for example when I chose waddingtons to represent me saying to my mother look at there reviews 3, manipulation of my mother again telling her to tell my brother that when I wanted to change deputy to him she told my mum to tell my brother it’s a full time job he isn’t an accountant it’s clearly not 4, the original recommended assessor for mental capacity was falsified so again she’s probably told Alec Larroway who he went to university with the assessor Amy Burns my PA was in the meeting he read the report and stated you didn’t say that I said I know she made her own interpretation of what i stated So I had capacity at this point but Lucy with her manipulation control he stated otherwise I did and assessors exam for mental capacity a couple of months after this to prove a point I had capacity I passed it So how could I be an assessor but not have mental capacity weres the logic in this I managed to do this because its relevant for the construction industry to determine if a person has capacity to undertake there work I have a certificate as proof I have all evidence to back my truth statements up My family members, certificate emails She needs tricking off her current position for inappropriate inadequacy incompetence lying principles

2
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Kris

Highly Professional and Supportive Service

I would like to express my sincere appreciation and gratitude to the serious injury team at Fletchers Solicitors for their highly professional and competent services. Throughout my case, communication was always clear and efficient. The team consistently provided regular updates and responded promptly to any queries I had, ensuring I felt informed and supported at all times. I would especially like to acknowledge Gerard Horton, David Eyres, and Gemma Roberts for the exceptional way they handled my case. Their professionalism, attention to detail, and dedication were outstanding. At the same time, they were incredibly friendly, compassionate, and supportive, which made a difficult situation much easier to manage. Thank you again for everything you have done for me. I would highly recommend Fletchers Solicitors and their services to anyone in need of legal support.

A representative from Fletchers Solicitors responded to this review

Hi Kris, Thank you for taking the time to share such thoughtful and positive feedback about your experience with our Serious Injury team. We are truly delighted to hear that Gerard Horton, David Eyres, and Gemma Roberts provided you with the professionalism, dedication, and compassion you needed during such a challenging time. Ensuring that our clients feel informed, supported, and cared for is at the heart of what we do, so it’s wonderful to know that this was reflected throughout your case. Wishing you all the very best for the future, and please do not hesitate to reach out if we can assist you further. Kind regards, Kayleigh

1
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Profile image of Claire

Claire

Clinical Negligence

Professional throughout

I have always been unsure with solicitors, but I can say that Fletchers have been fantastic throughout the whole of my journey. I was given a contact name and number so I had continuity. They have always been very helpful with any questions or queries I had and nothing was too much trouble for them. The communication either via e-mail or telephone has been impeccable and I would highly recommend Fletchers Solicitors.

A representative from Fletchers Solicitors responded to this review

Hi Claire, Thank you so much for your thoughtful review and kind words. We’re delighted to hear that we were able to ease any concerns you had and provide you with the support and continuity you needed throughout your journey with us. Our team strives to make the process as seamless as possible, and it’s wonderful to know that our communication and willingness to assist made a positive impact. Your recommendation means a great deal to us, and we truly appreciate your trust. If you ever need our assistance again, please don’t hesitate to reach out. Best regards, Kayleigh

1
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Elaines

Excellent service

I would recommend this company. I cannot fault the way they dealt with my case . I'd like to specifically mention Tyler who was patient, kind and understanding . He explained things very well and responded to queries very quickly .

0
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Other Reviews

Profile image of David Hiley

David Hiley

David

My recent personal injury claim, which resulted from my being knocked off my push bike by a car entering a roundabout, resulted in a compensation award which was more than I expected. I was kept well informed by numerous, clear emails throughout the 8 month process and a couple of phone calls were pleasant experiences.

Hi David, Thank you for taking the time to share your experience with us. It's great to hear that you were pleased with the outcome of your claim and that the compensation awarded exceeded your expectations. We understand how distressing a cycling accident can be, so it's wonderful to know that our team was able to support you throughout the process. Thank you for placing your trust in Fletchers and for your kind feedback. We really appreciate your recommendation and wish you all the very best for the future. Samantha

0
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Profile image of James charles Fussey

James charles Fussey

James

They have been absolutely amazing from start to finish. They've taken the time to answer every question I've had at every point and a process I was dreading they've made it so easy for me. I hope I don't need them in the future but if I do I would 100% use them.

Hi James, Thank you for taking the time to leave such a wonderful review! We're delighted to hear you felt that our team provided you with such a positive experience from start to finish. We understand that making a claim can often feel daunting, so it's especially rewarding to know that we were able to make the process straightforward and put your mind at ease along the way. Thank you for your kind words and for placing your trust in Fletchers. While we hope you won't need our services again, it's great to know you would choose us in the future if you did. Best wishes Samantha

0
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Profile image of Nichola Purvis

Nichola Purvis

Nichola

The team were compassionate and supportive at a time when I was frustrated after poor healthcare and have consistently kept me informed. After a lot of hard work by the team they finally managed to settle the case and help me get closure and move forward with my life and close a difficult chapter in my life.

Hi Nichola, Thank you for taking the time to share your experience with us. We're so pleased to hear that our team was able to provide support during what sounds like a very difficult and frustrating time following your healthcare experience. We understand how important it is for clients to feel heard, supported, and informed throughout their claim, so it's great to know that our team consistently kept you updated along the way. We're really pleased that the hard work and dedication of the team helped bring your case to a successful conclusion. Knowing that we were able to help you achieve closure and move forward with your life means a great deal to us. Thank you for placing your trust in Fletchers and for your kind words. We will ensure your feedback is shared with the team involved in your case. We wish you all the very best for the future. Samantha

0
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Profile image of Andrew Daniel Guy

Andrew Daniel Guy

Andrew

I have never been involved in anything like this before and I have to say that FLETCHERS COMPENSATION SOLICITORS have dealt with my case with patience & respect towards me seeing as I was very tense/worrying throughout the duration and yes CLAIRE & ANDY where great /very kind towards me. If ever I come across a friend of mine who finds themselves in need of a good Solicitors for injuries sustained I shall recommend yourselves FLETCHERS and will explain without hesitation how good you was with me. Many thanks Andrew Guy

Thank you, Andrew, for taking the time to share your experience and for your kind words. It's really good to to hear that, despite this being your first experience of pursuing a claim, you felt well supported throughout the process. We understand that making a claim can be daunting and often brings understandable worries and uncertainty, so it's wonderful to know that our team treated you with the patience, respect, and reassurance you needed. We're especially pleased to hear your recognition of Claire and Andy. Providing compassionate support alongside expert guidance is something we strive for, and we're delighted that their kindness and professionalism helped make a difficult time easier for you. Knowing that you would confidently recommend us to friends and family is one of the greatest compliments we can receive! We will ensure your feedback is shared with Claire, Andy, and the wider team. We wish you all the very best for the future. Samantha

0
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demi brown

demi

Currently with this firm and I wish I would’ve read the reviews before I signed up for them to take on my case they 100% do leave you in the dark and it’s like getting blood out of a stone trying to find out what’s even going on I will be speaking to another firm to see if there anyway they can take over my case :)

0
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