Do not use this company as they are at best barely adequate, they spent over 13 months to complete the sale of my property and cost me many thousands in the delayed process. The sheer incompetence is almost laughable. Like others have stated, we didn't choose PMPL. Hours and I mean hours on hold, spent a total of 7 hours on hold one week with no answer. I'm amazed that the house sale went through in the end. They were almost always impossible to get hold of and had to be repeatedly chased by the buyer, myself, our solicitor, the estate agent and even our seller's agent in order to get any response towards the end of the process. I understand that maybe the team's resources are overstretched but if this is the case then they shouldn't be taking on the work if they can't provide a decent service. Basic communication skills and common courtesy seem to be lacking in a big way. I feel sorry for anyone that uses this company, prepare for a very rough ride that is sure to making your house sale a miserable one. I would urge anybody reading these reviews to not instruct PM if you value your sanity and mental health.
Top Tip, pick a local agent as they will be provide a much better service than PMP layers.