Gm Wilson Solicitors Limited

In my honest opinion if I could give them 0 stars I would.
Not only was buying a property stressful but these solicitors made it even more so.
As first time buyers we lacked the knowledge of a more experienced home buyer and were treated the same nonetheless.
There were a few issues that we had:

1. Nothing was explained to us; at times I would just get an email with an attachment and be forced to ask what it was and what I needed to do with it.

2. Everytime I called I don't think I was ever put through to a solicitor, they either passed on a message to the receptionist or said they would email.

3. As email was our main source of communication we relied on it heavily. There were many times they would answer part of the email not all. I asked three times what happens on the day of exchange and completion and this question was never answered unfortunately we had to resort to Google.

4. We were not updated as often as we would like and so we were forced to call for updates.

5. Staff would apologise for sometimes a 7 day delay and would say they were on annual leave which shouldn't affect us.

6. After expressing our concerns toward the end we were never apologised to, instead our email went unanswered which I thought to be quite rude as a paying customer.

Unfortunately we will not be recommending these solicitors and I do hope that this doesn't happen to anyone else.

Without doubt a meticulous attention to detail from James and his team, making the house selling & buying process as smooth as it could be.

Communication was robust, with varying options discussed, considered and agreed every step of the way.

Clearly a very professional culture, with a desire to provide excellent value for money.

I would not hesitate to recommend GM Wilson Solicitors.

This review is for a different branch.

Very poor customer service. Made to feel you are a nuisance when all you want is some information. Phoned one day for an update told search was on solicitors desk awaiting her checking 3 weeks later phone again told by another assistant still on solicitors desk awaiting scrutiny. Not providing updates. Bought property in February chain collapsed on the moving day in September. This could have been avoided if they had passed a message I sent them on the moving day onto GM Wilson Wakefield that their client in the the chain was thinking of pulling out. This gave them time to contact their client and explain what had happened in an effort to keep them in the chain. This did not get passed on and the Wakefield branch did not find out their client had pulled out until Monday afternoon ,Had to resort to contacting other members of the chain to find out what the hold -up was. Had three assistants dealing with our sale but one part timer dealing with our purchase who left the office every day at 2.30pm. Due to the Stamp Duty holiday they appeared greedy taking on clients they knew they could not cope with and it felt like the expensive properties were prioritised over the cheaper ones. We, of course, had to pay for the conveyancing even though it did not complete and them was told it would be £220 plus vat to continue with the purchase that had already reached completion!!!! Worst experience of our lives. YOU HAVE BEEN WARNED