
Matter Type:
Residential Conveyancing
J
Collected on:
Wouldn't Recommend
In my honest opinion if I could give them 0 stars I would.
Not only was buying a property stressful but these solicitors made it even more so.
As first time buyers we lacked the knowledge of a more experienced home buyer and were treated the same nonetheless.
There were a few issues that we had:
1. Nothing was explained to us; at times I would just get an email with an attachment and be forced to ask what it was and what I needed to do with it.
2. Everytime I called I don't think I was ever put through to a solicitor, they either passed on a message to the receptionist or said they would email.
3. As email was our main source of communication we relied on it heavily. There were many times they would answer part of the email not all. I asked three times what happens on the day of exchange and completion and this question was never answered unfortunately we had to resort to Google.
4. We were not updated as often as we would like and so we were forced to call for updates.
5. Staff would apologise for sometimes a 7 day delay and would say they were on annual leave which shouldn't affect us.
6. After expressing our concerns toward the end we were never apologised to, instead our email went unanswered which I thought to be quite rude as a paying customer.
Unfortunately we will not be recommending these solicitors and I do hope that this doesn't happen to anyone else.
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