This review is for a different branch.
Very poor customer service. Made to feel you are a nuisance when all you want is some information. Phoned one day for an update told search was on solicitors desk awaiting her checking 3 weeks later phone again told by another assistant still on solicitors desk awaiting scrutiny. Not providing updates. Bought property in February chain collapsed on the moving day in September. This could have been avoided if they had passed a message I sent them on the moving day onto GM Wilson Wakefield that their client in the the chain was thinking of pulling out. This gave them time to contact their client and explain what had happened in an effort to keep them in the chain. This did not get passed on and the Wakefield branch did not find out their client had pulled out until Monday afternoon ,Had to resort to contacting other members of the chain to find out what the hold -up was. Had three assistants dealing with our sale but one part timer dealing with our purchase who left the office every day at 2.30pm. Due to the Stamp Duty holiday they appeared greedy taking on clients they knew they could not cope with and it felt like the expensive properties were prioritised over the cheaper ones. We, of course, had to pay for the conveyancing even though it did not complete and them was told it would be £220 plus vat to continue with the purchase that had already reached completion!!!! Worst experience of our lives. YOU HAVE BEEN WARNED