Jennifer Thayre

Client Care Specialist

Accepting new clients via ReviewSolicitors

I’m absolutely delighted to be joining you all within the Client Care team. I’m Jen and I will be bringing over 20 years of experience in a customer-focused and highly regulated environment. I have a strong background in operations and client care, and I’m dedicated to delivering excellent service and ensuring every client receives a positive experience. Having started out in the leisure industry as a General Manager in the Bingo sector and then for the past 4 and a half years working within the John Lewis Partnership as an Escalated Complaints Manager. I have extensive experience in handling complex cases, resolving issues efficiently and identifying improvements to enhance the overall client journey. I have a passion for developing teams and continuous improvement.

  • Regulated by: The Law Society of Scotland

  • Regulator ID: -

  • Based in Edinburgh

Accepting new clients via ReviewSolicitors

I’m absolutely delighted to be joining you all within the Client Care team. I’m Jen and I will be bringing over 20 years of experience in a customer-focused and highly regulated environment. I have a strong background in operations and client care, and I’m dedicated to delivering excellent service and ensuring every client receives a positive experience. Having started out in the leisure industry as a General Manager in the Bingo sector and then for the past 4 and a half years working within the John Lewis Partnership as an Escalated Complaints Manager. I have extensive experience in handling complex cases, resolving issues efficiently and identifying improvements to enhance the overall client journey. I have a passion for developing teams and continuous improvement.

  • Regulated by: The Law Society of Scotland

  • Regulator ID: -

  • Based in Edinburgh
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Jennifer Thayre

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5.0
Excellent
95%+
Value for
Money
Value for money: 95%+
95%+
Success
Rate
Satisfied with outcome: 95%+
95%+
Would
Recommend
Would recommend to friends and family: 95%+
Communication 5.0/5
Initial Impressions 5.0/5
Approachability 5.0/5
Documentation Accuracy 5.0/5
Legal Knowledge 4.8/5
Value for money 5.0/5

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–16:00
Saturday (Closed)
Sunday (Closed)

93 George Street, Edinburgh, EH2 3ES

Reviews

5.0 /5 13 Reviews
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Helen and Caitlin

Wills, Trusts & Probate

Will and P.O.A.

I would like to take this opportunity to thank Mr Scott Smith at Scullion Law for everything he has done for my Daughter and I regarding my will and Power of Attorney. Scott explained everything in very good detail and made sure we understood exactly what was said and the process it will follow. I cannot recommend Scullion Law highly enough as every member of the firm has made my daughter and I feel very welcome and it has been a pleasure seeking their guidance in these legal matters. I would not hesitate to return should I need help with anything else. Huge thanks to the Scullion Law Team for everything!! Helen and Caitlin.

Legal experts tagged in
this review

from Scullion LAW

Thank you for your wonderful feedback. We are delighted that Scott provided clear guidance and ensured you both felt comfortable throughout the process. It is lovely to hear that the wider team made you feel so welcome. We truly appreciate your recommendation and kind words.

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Anna

Wills, Trusts & Probate

Good Experience

I had a really good experience with Scott. I found him so helpful answering my questions and listening to my worries on what best to do given my change of circumstances . He has given me food for thought. And while I have sorted out the main reason for visiting I will be back to see him to take care of the other thoughts I have. He is very patient and understanding and I didn’t feel rushed when I asked questions.

Legal experts tagged in
this review

from Scullion LAW

It’s lovely to hear that Scott took the time to listen and provide thoughtful guidance. His patient and understanding approach will mean a great deal to him. We look forward to assisting you again when the time is right. Thank you for your kind feedback.

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anonymous

Verified
Wills, Trusts & Probate

Very professional service

Scullion Law offer a first class service, would recommend to other without hesitation.

Legal experts tagged in
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from Scullion LAW

Your recommendation means a great deal to us. We are pleased that you had such a positive experience with Scullion LAW and appreciate you taking the time to share your feedback.

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Lorraine Donnachie

Verified
Wills, Trusts & Probate

Husband's POA and Will

We had Scullion Law draw up our wills a few years ago and our POA when my husband became ill recently. Sadly my husband passed away and Scullion Law are dealing with his will. I can't thank them enough for their professionalism, compassion and empathy. They are dealing with all aspects of his will/estate which allows our family to grieve and come to terms with our loss.

Legal experts tagged in
this review

from Scullion LAW

We’re grateful to know that our team has supported you with professionalism, compassion and care during such a difficult time. Thank you for your kind words and for placing your trust in Scullion LAW, Lorraine.

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donna frampton

Crime/ Criminal Defence

put me at ease

I had a massive shock on fri afternoon meaning i needed urgent Legal help. Jennifer was superb she took the time to listen to me and calm me down. even though it was the end of her work day she didnt rush me and got me the appointment i required.

Solicitors tagged in
this review

from Scullion LAW

We’re so pleased Jennifer was able to support you when you needed urgent legal help. Her calm and compassionate approach made a real difference, and we’re glad she was able to arrange the appointment you needed. Thank you, Donna, for your kind feedback.

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Other Reviews

Profile image of Elizabeth Laing

Elizabeth Laing

Wills, Trusts & Probate

Elizabeth

I had a very informative meeting with Scott Smith, who was most helpful and knowledgeable about drafting wills. A big shout out to Jennifer Thayre too, who was my initial contact, and answered all my questions re wills and inheritance. They are a great team.

Legal experts tagged in
this review

from Scullion LAW

We really appreciate you taking the time to share your experience, Elizabeth. It’s great to know that Scott was able to provide clear guidance and that Jennifer was so helpful from your first enquiry. We’re pleased you felt supported by both throughout.

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