Hugh James were appointed as the legal firm to handle our remortage by our new lender. We had our deal secured in May 2022 - over the course of 5 months I sent 15 emails and tried phoning them several times - all of which received zero response and no pick up. At the end of September, with one month to go until our remortgage completion I received an automated email informing me "we are no longer providing this service and your case is being handed to a different law firm". I escalated to the quality manager there and a senior solicitor over the lack of contact and how this situation had occurred - got a stock response that they were no longer providing this service so couldn't help. They should not be operating as a business - the anxiety they have caused us and the lack of respect shown is staggering. I implore you not give them your business in any capacity.