anonymous
4 years on and still waiting for completed of probate. Lack of communication
I'm not one to write negative reviews but I've lost my patience with this company. I brought Hugh James on board to manage our probate in early 2023. It is now July 2026 and the probate is still not finished. The entire process has been painful and has frankly made a difficult grieving process worse. I have had to chase my contacts constantly, sometimes not receiving an email reply for months at a time. I suspect that this team is severely overloaded with cases so my complaint is not necessarily against any one employee at Hugh James but more the way things are run from top down. We eventually received part of the estate funds in 2025 but radio silence since then. The last email I had from them was in October 2025.
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