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How Hugh James Compares

Value for money

!

Limited data.

This firm - 78%
National Average
Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Hugh James on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Hugh James. These questions include:

  • Value for money (a rating of 1-5)
  • How much were you initially quoted or how much did you expect to pay?
  • Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
  • Did you think this was underpriced, overpriced or about right?
  • Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

If you would like to read more about how we work with our review data please see our Transparency section.

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Would recommend to
friends and family

This firm - 72%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Hugh James and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.

You can use this data to see how Hugh James performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.

As part of our review questionnaire we ask the question:

"Would you recommend this firm to somebody else?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 72%
No 28%

If you would like to read more about how we work with our review data please see our Transparency section.

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Satisfied with
outcome of matter

This firm - 73%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Hugh James and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Hugh James compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 73%
No 27%

If you would like to read more about how we work with our review data please see our Transparency section.

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Rankings by area of expertise

The rankings below show the areas of expertise that Hugh James offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

3.9/5

Reviews summary

  • Excellent

    673
  • Very Good

    22
  • Average

    4
  • Poor

    5
  • Awful

    178

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge
Joanne Armer

Verified review

This review has been left by a verified client who used Hugh James.

Joanne Armer

March 08, 2023

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amazing service

Had a very positive experience,Suzanne was so helpful and understanding whilst dealing with my case,she was always available to answer any questions i had and always made me feel at ease.I would highly recommend her services.

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John and Family

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John and Family

February 15, 2023

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Very professional and compassionate

Loosing a loved one is tragic, especially following an accident for which someone else is responsible. Seeking equitable financial compensation could be a very stressful process, we chose Potter Rees Dolan to act on our behalf.

Their team was very compassionate and understanding, thorough and exceedingly professional. Their communication throughout a four year process was constantly reassuring and the end result exceeded our expectations.

Our grateful thanks.

John and family.

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Sahar

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This review has been left by a verified client who used Hugh James.

Sahar

February 10, 2023

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Trustworthy firm

Following being attacked in a traumatic armed robbery at my work place, I suffered from both mental and physical injuries. I was rejected two times for benefit claim to support me with my difficult life, part of it due to my PTSDA which led me not be able to explain my difficulties as it was a trigger to remind me the attack.
At one point I found Potter Rees Dolan through google search, and while I didn’t have much hope, it all turned out to believe there are still good people who help others.
Peter Renshaw assisted me with my appeal. If he wasn’t there I probably never came this far and just lived my difficult life. However with all his professionalism and caring manner he encouraged me to appeal the decision, patiently explained the procedure and advised me all through the way. The appeal was allowed by the judge and this could not happened if Peter Renshaw did not support me with my case.
I highly recommend PRD and specifically Peter Renshaw and his team.

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Michelle

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Michelle

January 27, 2023

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Successful PIP claim

I dealt with Suzanne, she was recommended through headway(for head injuries) she was very professional and easy to talk to and approach. She communicated very well throughout the process and was patient when I called.

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Brenda

Brenda

January 20, 2023

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Executors of an Estate

These people have no morals when getting business. They do not ring back, they promise to do work but have not completed half of the responsibilities required of an executor keeping another executor out of the loop because he isn't employed by them, costing the estate due to the inability to complete their duty of making sure that the house included in the the estate was insured so when a burst pipe occurred they tried to ignore their responsibilities. No one else could do anything due to them shutting down all access to money. Not contacting anyone to let them know that the house was uninsured.

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Jeremy Barker

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This review has been left by a verified client who used Hugh James.

Jeremy Barker

November 22, 2022

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Catastrophic injury case

Living with catastrophic injuries is a daily struggle for me and Potter Rees Dolan have provided me with incredible support from the beginning. My solicitor Mark Robinson is always on the end of the phone to talk to me through-out my case, even if I just need reassurance and mental support he has been there to steady me on my most difficult days. I could not recommend them highly enough, I have a number of severe and unusual injuries but the team at Potter Rees Dolan have made sure that in addition to my case progressing with the right medical experts they are highly focussed on what I will need for my future care and mental health. They have also provided me with full support during the PIP process to help my family financially which I couldn’t have won without the experience and kind support of Suzanne Sutcliffe in the PRD welfare team. The legal process with catastrophic injuries takes a long time, every day is hard for me and my family and I cannot stress enough how comforting and reassuring it has been to have the team at Potter Rees Dolan behind me so far.

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G Mess

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This review has been left by a verified client who used Hugh James.

G Mess

November 01, 2022

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Excellent service

From start to finish Potter, Rees, Dolan made my negligence claim as easy as it could have been for me. I already knew of the firm and did not hesitate to choose them to represent me after our initial consultation. Their service throughout was professional yet personal and communication was excellent. With a lesser firm I may have given up during an extremely stressful process, but Lesley and Kelly could not have done more to allay this. At the end of this challenging process they managed to secure an exceptional outcome for me.

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David

David

October 27, 2022

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Non Existant Service - Avoid Using At All Cost

Hugh James were appointed as the legal firm to handle our remortage by our new lender. We had our deal secured in May 2022 - over the course of 5 months I sent 15 emails and tried phoning them several times - all of which received zero response and no pick up. At the end of September, with one month to go until our remortgage completion I received an automated email informing me "we are no longer providing this service and your case is being handed to a different law firm". I escalated to the quality manager there and a senior solicitor over the lack of contact and how this situation had occurred - got a stock response that they were no longer providing this service so couldn't help. They should not be operating as a business - the anxiety they have caused us and the lack of respect shown is staggering. I implore you not give them your business in any capacity.

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Kevin & Liz Pullen

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This review has been left by a verified client who used Hugh James.

Kevin & Liz Pullen

October 23, 2022

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10 out of 10!

Thankyou so very much for taking on our case after neglect & mismanagement from another firm. We are extremely happy with our outcome & future. Not just Mark Robinson, but all that stepped in to help & continue to provide guidance & advice. I would not consider approaching other Solicitors after our experience.
If you’ve a legal problem, they’ve got the expert to help.

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Matt

Matt

September 23, 2022

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Suicidal tendencies

I made the grave mistake of using Hugh James (Roman Kubiak) to attempt to resolve gross incompetence at another UK solicitors. Rather than help There were repeated delays and DELIBERATE abuse by Hugh James causing suicidal thoughts, stress leading to a week's hospitalisation with repercussions still present and increasing 3 years later. I now have physical impairment of one hand, regular suicidal thoughts and as the abuse was backed up by other members of Hugh James absolutely NO trust in them. if you want to die, use Hugh James, it as simple as that. I am known to police now (Interpol) as a 'person at risk of suicide' since dealing with Hugh James.

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Reviews collected from

Verity

Verity

March 24, 2024

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Verity

Exemplary help and care with sensitivity to individual needs and a thorough insightful understanding to the practical and human arc of the process. Heartfelt Thanks to Hugh James and the particular expertise of the lawyer handling my case. Thankyou

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J

J

March 15, 2024

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A client

Rebecca Gilmore at Hugh James represented me regarding a personal injury case against an international airline. My experience could not have been improved upon. Rebecca responded to each of my communications promptly and efficiently and executed a settlement quickly and beyond my expectation. Thank you so much Rebecca. You are a star!

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Gail

Gail

January 06, 2024

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Gail

Excellent Company!. Helpful, useful knowledgeable, sincere & their professionalism is second to none. So glad there are companies like this around to help the layperson.

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Dean

Dean

November 06, 2023

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Dean

Had a nasty accident at work & this company went above & beyond with my case.
I really can’t tell you all how pleased I am with the outcome !!
Sarah Jane is exceptional :-)
Thank you 🙏
I’d recommend this company 100%

Thank you again for all your hard work 👌

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Nicola

Nicola

September 05, 2023

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Nicola

Thank you for your help

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Hugh James are accredited by

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About this branch

Description

Hugh James is a top 100 UK law firm with offices in Cardiff, London and Southampton. The firm has grown from humble beginnings in 1960 to become a leading law firm, servicing a vast range of clients across the UK and overseas. Although our workforce has grown to more than 500, we have retained and nurtured a unique culture which is based on hard work, exceptional talent, ambition, empathy, innovation and good humour. It is those qualities that have helped us grow the business to where we stand today. We have ambitious plans to become a top 50 UK firm and our culture will be key to this.

Regulated by

Solicitors Regulation Authority

Legal services

Personal areas of law

  • Clinical Negligence
    • Accident and Emergency Claims
    • Amputation Negligence Claims
    • Anaesthetic Awareness Claims
    • Birth Defect and Wrongful Birth Claims
    • Birth Injury Claims
    • Birth Injury To Mother Claims
    • Blood Transfusion Claims
    • Bowel Cancer Misdiagnosis Claims
    • Breast Cancer Misdiagnosis Claims
    • Breast Surgery Compensation Claims
    • C. Difficile Claims
    • Cancer Misdiagnosis Claims
    • Cauda Equina Syndrome Claims
    • Cerebral Palsy Claims
    • Cervical Cancer Misdiagnosis Claims
    • Clinical Negligence
    • Cochlear Implant Claims
    • Cosmetic Dentistry Claims
    • Cosmetic Surgery Claims
    • Defective Medical Device Claims
    • Dental Negligence
    • Dental Negligence Claims
    • Dermal Filler Compensation Claims
    • Diabetes Claims
    • Erb’s Palsy Compensation Claims
    • Eye Surgery Claims
    • Failed Sterilisation Claims
    • Fatal Medical Negligence Claims and Inquests
    • Faulty Defibrillator Claims
    • Fertility Negligence Claims
    • GP Negligence Claims
    • Group B Streptococcus Claims
    • Hospital Negligence Claims
    • Knee Replacement Claims
    • Laser Eye Surgery Claims
    • Laser Treatment Claims
    • Lung Cancer Misdiagnosis Claims
    • MRSA Claims
    • Medical Misdiagnosis Claims
    • Medical Negligence
    • Meningitis Misdiagnosis Claims
    • Metal-On-Metal Hip Replacement Claims
    • Misdiagnosed Miscarriage Claims
    • Nerve Damage Claims
    • Nerve Injury Claims
    • Ophthalmic Negligence Claims
    • Oral Cancer Claims
    • Orthopaedic Negligence Claims
    • Ovarian Cancer Misdiagnosis Claims
    • Pancreatic Cancer Misdiagnosis Claims
    • Periodontal Disease Claims
    • Pregnancy and Gynaecology Injury Claims
    • Pressure Sore Claims
    • Prostate Cancer Misdiagnosis Claims
    • Restorative Dentistry Claims
    • Sepsis Negligence Claims
    • Skin Cancer Misdiagnosis Claims
    • Sorin Stockert 3T Heater-Cooler Claims
    • Spinal Surgery Claims
    • Stillbirth Compensation Claims
    • Stroke Misdiagnosis Claims
    • Surgery Compensation Claims
    • Surgical and Transvaginal Mesh Claims
    • Testicular Cancer Misdiagnosis Claims
  • Consumer
    • Consumer Disputes
    • Consumer Rights
    • Dispute resolution - civil mediation
    • Litigation - Breach of contract
    • Litigation - Insurance disputes
    • Litigation - M&A and warranty disputes
    • Litigation - Product liability claims
    • Litigation - Property litigation claims
    • Litigation - Trust and pension issues
    • Litigation Law
    • Travel rights
  • Crime/ Criminal Defence
    • Assault
    • Business Crime
    • Criminal Damage
    • Criminal defence - All
    • Drugs offences
    • Fraud
    • Murder and Manslaughter
    • Professional Conduct
    • Regulatory Defence
    • Theft
  • Driving offences
    • Appeal driving conviction
    • Careless driving
    • Convicted in absence
    • Dangerous driving
    • Dangerous vehicle conditions
    • Death By Careless Driving
    • Death by dangerous driving
    • Discretionary disqualification
    • Disqualification removal
    • Drink driving
    • Driving Whilst Unfit
    • Driving Without Due Care
    • Driving whilst disqualified
    • Driving without a licence
    • Driving without insurance
    • Drunk in charge
    • Early return of driving licence
    • Exceptional Hardship
    • Failing to notify DVLA
    • Failure to furnish identification
    • Failure to provide a blood sample
    • Failure to provide a specimen
    • Goods vehicles - operators licence
    • Goods vehicles - tachograph offences
    • Mobile phone offences
    • New Driver Provisions
    • Notice of intended prosecution
    • Recognition of disqualification
    • Restoration of licence
    • Road rage incidents
    • Serious injury by dangerous driving
    • Signs and signal offences
    • Special Reasons
    • Speeding offences
    • Stopping and reporting
    • Taxi offences
    • Taxi offences - illegally plying for hire
    • Taxi offences - licensing investigations
    • Taxi offences - points and disqualification
    • Totting Up Driving Ban
  • Education
    • Education
  • Employment
    • Agency Staff / Temp Workers
    • Constructive/Unfair Dismissal
    • Disciplinary Hearings
    • Discrimination at Work
    • Employee Team Moves
    • Employment Contracts
    • Equal Pay Disputes
    • Family Leave
    • Flexible Working
    • Gardening Leave
    • Harassment/Bullying at Work
    • Holiday Pay Issues
    • Maternity and Paternity
    • Media and Sports
    • Military
    • Part Time Workers
    • Pension Law
    • Privacy and Data Protection
    • Professional Discipline
    • Redundancy
    • Restrictive Covenants
    • Senior Executives
    • Settlement Agreements
    • Stress at Work
    • TUPE
    • Tribunal Claims
    • UK Employment Laws
    • Unfair Dismissal Claims
    • Whistleblower Protection
  • Family Law
    • Adoption, Surrogacy, Care and Special Guardianship
    • Asset protection and tax mitigation
    • Child Arrangements Following Divorce
    • Child Law
    • Child Relocation After Divorce
    • Child contact
    • Children
    • Children Act proceedings
    • Civil Partnership Dissolution
    • Civil partnerships
    • Cohabitation agreements and disputes
    • Cohabitation and Unmarried Relationships
    • Collaborative Law
    • Divorce After A Brain Or Other Serious Injury
    • Domestic Abuse
    • Family Mediation
    • Family law
    • Financial Matters
    • Grandparents' Rights
    • Inheritance Act claims
    • Injunctions
    • Lasting power of attorney
    • Matrimonial finance
    • Out Of Court Divorce
    • Parental responsibility, paternity disputes, surrogacy
    • Pension and property advice
    • Pre and Post Nuptial Agreements
    • Separation Agreement
    • Social Services
    • Unmarried Couples' Rights
  • Housing & Property
    • Anti-social Behaviour
    • Boundary Disputes
    • Buying at auction
    • Declarations of trusts
    • Deeds of Gifts
    • Deeds of easements, variation, deeds of rectifications
    • Dilapidation Claims
    • Evicting Squatters and Trespassers
    • Exclusivity and lock-out agreements
    • Extending your Lease
    • Freehold Enfranchisement
    • Housing Associations
    • Housing Management
    • Housing disputes
    • Injunctions
    • Investment and buy to let properties
    • Landlord and Tenant
    • Lease Extensions
    • Leasehold properties
    • Matrimonial transfers
    • Neighbour Disputes
    • New home purchases and sales
    • Option agreements and conditional contracts
    • Planning
    • Possession and repossession proceedings
    • Property Disputes
    • Purchase and Sale
    • Remortgaging
    • Renting and Tenancy Agreements
    • Repossessions
    • Residential Conveyancing
    • Restrictive Covenants, Easements and Wayleaves
    • Right of First Refusal
    • Right of Way and Rights to Light
    • Right to Manage
    • Service Charge Disputes
    • Service Charge Recovery
    • Tenancy Breaches, Injunctions and Forfeiture Claims
    • Tenant Eviction
    • Transfer of title
    • Transfers of equity
    • Transfers of parts of land
    • Unpaid Rent, Service or Ground Charges
  • Human rights
    • Human rights
  • Immigration
    • Applications for British citizenship
    • Asylum applications and appeals
    • Citizenship
    • EEA Family Permits
    • EEA Registration Cards
    • EEA Residence Permits
    • Human Rights
  • Money & Tax
    • Debt and Bankruptcy
    • HMRC Tax Investigations and Disputes
    • Inheritance Tax
    • Insolvency and bankruptcy
    • Property Holding Structures
    • Tax
    • Tax Advisory Services
    • Tax Compliance Services
    • Trusts
  • Notary
    • Notary
  • Personal Injury
    • Against The Council
    • Benefits Available To Asbestos Victims
    • Diffuse Mesothelioma Payment Scheme
    • Gym Injury Compensation
    • Personal Injury Law
    • Welfare Issues After Serious Injury
  • Professional Negligence
    • Barristers
    • Financial advisors
    • IT professionals
    • Insurance brokers
    • Professional trustees
    • Valuers
  • Welfare & Benefits
    • Benefits
    • Housing
    • Mental Health
  • Wills, Trusts & Probate
    • Probate
    • Trusts
    • Wills

Business areas of law

  • Agriculture
    • Agricultural land for sale or development
    • Buying and selling a farm
    • Commercial contracts for farming businesses
    • Employment of farm workers
    • Equestrian property
    • Farm partnerships and corporate structures
    • Farming disputes
    • Veterinary negligence
  • Banking
    • Banking
  • Charities
    • Charities
  • Commercial Property
    • Commercial Leases
    • Commercial mortgages
    • Developer disputes
    • Development plot sales
    • Environmental policy law
    • Finance
    • Investment purchases and Buy to Let
    • Landlord and tenant
    • Planning law
    • Purchase and Sale Of Commercial Property
    • Purchase of development land
    • Rights of way issues
    • Sales or purchases of shops, factories, warehouses, offices and licensed premises
  • Company & Commercial
    • Agency agreements
    • Alternative Dispute Resolution (ADR)
    • Asset Tracing
    • Business structures and joint ventures
    • Commercial Law
    • Commercial Litigation Matters
    • Competition law
    • Contractual Disputes
    • Corporate Law
    • Corporate finance
    • Credit Control
    • Data Protection
    • Debt Recovery
    • Employment - business
    • Franchising
    • Insolvency and Bankruptcy
    • Insurance
    • Intellectual Property
    • Management buyouts
    • Merchandising and sponsorship
    • Mergers and Acquisitions
    • Mis-sold Interest Rate Swap Agreements
    • Partnership and LLP law
    • Sales and Purchases
    • Setting up a business
    • Share option schemes
    • Shareholder Agreements
    • Shareholder and Partnership Disputes
    • Small businesses
    • Statutory Demands
    • Summary Judgment
    • Tax
    • Unfair Loan Charges
  • Construction
    • Building contracts and professional appointments
    • Construction
    • Construction and engineering dispute resolution
    • Contracts for the supply, installation and maintenance of specialist mechanical and electrical plant
    • Crane oversailing and scaffolding licences
    • Development agreements
    • Development loan facilities
    • Due diligence audits for banks and other financial institutions
    • Engineering contracts
    • Facility maintenance agreements
    • Framework agreements
    • Guarantees and bonds
    • In-house training
    • Warranties, third party rights and reliance letters
  • Dispute Resolution
    • Mediation
  • Energy & Transport
    • Aviation
    • Maritime and Shipping
  • IT & Intellectual Property
    • Advertising and Marketing Compliance
    • Anti-Counterfeiting and Anti-Piracy
    • Confidential Information, Know-How and Trade Secrets
    • Copyright
    • Dealing with intellectual property infringements
    • Design rights and product designs
    • Domain Names
    • Intellectual Property Litigation and Dispute Resolution
    • Patents
    • Personality and Image Rights
    • Trade Marks and Designs
  • Regulations
    • Environment
    • Health and Safety
    • Licensing
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