Regulated by: The Solicitors Regulation Authority
Regulator ID: 481505
Licensed for 9 years
Accepting new clients via ReviewSolicitors
Regulated by: The Solicitors Regulation Authority
Regulator ID: 481505
Licensed for 9 years
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Associate
Until October 2019
Solicitor
October 2019 - Present 7 years
English
| Monday | 09:00–17:30 |
| Tuesday | 09:00–17:30 |
| Wednesday | 09:00–17:30 |
| Thursday | 09:00–17:30 |
| Friday | 09:00–17:30 |
| Saturday | (Closed) |
| Sunday | (Closed) |
The Pearce Building, Floor 5, West Street, Maidenhead, SL6 1RL
Professional and approachable, with very clear communications. Supportive and reassuring. Would recommend!
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Hi Elizabeth, thank you for your review. I will share this with Laura and our Wills, Probate and Estate Planning team.
I am extremely dissatisfied with the service I received during the probate process following my husband’s death from the solicitor allocated to my file. From the outset, the replacement solicitor , Laura McDonagh who was allocated to my case appeared to treat it as a routine administrative task rather than a deeply personal and distressing situation. There was a clear lack of empathy, compassion, and understanding of the challenges faced when dealing with bereavement. Communication and interaction were disappointing and, at times, insensitive. There were also a number of unacceptable errors made throughout the process. Rather than being acknowledged and addressed appropriately, these mistakes were met with excuses and, on occasion, were trivialised. There was no meaningful sense of accountability, which only added to my frustration and distress. I raised my concerns in a detailed letter to Simon Fisher. Unfortunately, his response was dismissive and, rather than taking responsibility for the shortcomings in service, he suggested that the issues arose because I “had not asked.” This response was both disappointing and concerning. It appeared to reflect the same lack of ownership and understanding demonstrated by the solicitor handling my case. If this is indicative of the leadership and guidance provided, it is unsurprising that service standards are so poor. This was a life-changing and extremely difficult period for me, and instead of receiving support and professionalism, my experience was made significantly worse. I feel that I paid for a service that fell well below acceptable standards. I would not instruct this firm again, nor would I recommend them to others under any circumstances.
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Hi Caroline, thank you for sharing your feedback. We truly value your comments and take great pride in the high standard of service we provide to our clients. We have continued our communication with you through the appropriate channel and would be more than happy to carry on our conversation there.
We dealt with Laura McDonagh. We found her approachable and efficient, Laura was easy to contact and always replied swiftly everything was explained well.
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Hi Lorraine, thank you for leaving this review for Laura McDonagh and our Wills, Probate and Estate Planning team. I'll be sure to pass on the kind words.
I found the service to be excellent. I was informed at all times of the process. The costs were transparent from the beginning and were kept to. The service was very quick (considering my experience with previous solicitors) and efficient. Everything was just as I had hoped. I would never consider going anywhere else now as Laura was very friendly and helpful and was totally reassuring. I have property to buy and sell and will certainly being coming back to complete this business
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Thank you for leaving this excellent review for Laura McDonagh. We are pleased you were happy with the customer service overall you received. We will be sure to pass on your praise to our Wills, Probate and Estate Planning Solicitors in our Maidenhead office.
Your expert help and guidance came at a difficult time for my wife and myself due to health matters. The result was successful.
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Thank you Henry for leaving this great review for Laura McDonagh and our Inheritance Protection team. We will pass on your kind words to Laura and the Solicitors.
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