Afshan Malik

Afshan went through everything thing with me has I didn't know what I was doing it was a long process but she got me through everything Yes I would like to say thank you to afshan and all the team at Leadenhall law

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Afshan Malik

I was truly happy with the service you provided, during what I can only describe as a very difficult time. The service I received was very reassuring, and prompt and I would have no hesitation in recommending Afshan malikr to anyone if I was asked

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Afshan Malik

A reliable and profesional solicitor, responding quickly and clearly to any issues, ensuring that the sale of the property was carried out efficiently and expediently. I would definately recommend Afshan@Leadenhall Law Group:)

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Afshan Malik

My experience with Afshan Malik was extremely disappointing. The biggest issue was not simply delays within the transaction, but the way I was spoken to and treated as a client throughout the process. Communication was consistently frustrating. Multiple emails were ignored or only partially addressed, despite me clearly setting out specific questions and concerns that required a response. I repeatedly had to chase matters that should have been dealt with proactively, and on several occasions I had to resend or repeat the same points because the actual questions I was raising were not being properly answered. What was particularly concerning was the tone and attitude of the communication. I found some of the emails unnecessarily dismissive, defensive and lacking in basic professionalism. When I raised legitimate concerns, I was not made to feel that my concerns were being listened to or taken seriously. Instead, I often felt as though I was being spoken down to or simply being given a justification rather than having my actual concerns addressed. The telephone communication was no better. I found Afshan’s manner during our conversations extremely unpleasant and disrespectful, particularly when I was already understandably frustrated with the situation. There is a significant difference between explaining that something is outside your control and speaking to a client in a manner that makes them feel dismissed. I appreciate that conveyancing can be stressful and that solicitors have to deal with difficult circumstances. However, being under pressure does not excuse poor communication or disrespect towards your own client. A solicitor does not have to agree with everything their client says, but they should be able to communicate professionally, respectfully and calmly, particularly when the client is raising genuine concerns. I also found the lack of proactive communication extremely disappointing. I should not have had to repeatedly chase for basic updates or repeatedly ask for responses to questions that had already been clearly set out in writing. Most concerning of all, when I specifically requested that my concerns be escalated and asked for the appropriate manager/senior contact details, this request was repeatedly overlooked despite me asking more than once. That left me feeling that my concerns were simply being ignored rather than properly escalated. In my opinion, there is a significant need for improvement in client care, communication, professionalism, listening skills and handling difficult conversations. I genuinely believe further training and supervision in these areas would be beneficial. I would strongly encourage the firm to review the email correspondence and telephone interactions throughout our matter, because my experience was not simply that communication was poor — I felt genuinely disrespected as a client. Buying a home is stressful enough without feeling that your own solicitor is unwilling to properly listen to you or address your concerns. I would not recommend Afshan based on my experience. I hope this feedback is taken seriously and that appropriate training is provided, because clients deserve to be treated with professionalism and respect regardless of how difficult or frustrating a transaction becomes.

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Afshan Malik

I can not recommend Afshan Malik especially if you are an international client. I recently used her services for the sale of my London flat and the entire experienmce was highly unprofessional in my point of view. Communication was poor throughout the process - it was a constant struggle to get a response or reach her over the phone. Dealing with a property transaction from abroad requires a more reliable and communicative perspective. Save yourself the stress and look elsewhere

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Afshan Malik

Afshan Malik