I am not one to complain; however, I've had months of trying to work with Leadenhall to come back to the enquiries I have made with no joy, so despite my best efforts to resolve the matters directly, I've been forced to write a review.
We used Leadenhall as our conveyancing team and experienced several issues throughout the process. We were unexpectedly reassigned to a different legal representative partway through, as the original contact was not operating to the standard we had paid for.
More importantly, the legal team failed to provide adequate guidance during the review and finalisation of our agreements and documentation. As a result, we were not equipped with the necessary information to question or challenge policies that have now proven to be insufficient.
One critical omission was the failure to highlight that the buildings insurance excludes coverage for flat roofs — despite the property clearly having a flat roof. This is a significant oversight and represents a failure in their duty of care, which has now led to serious complications for us as homeowners.
As first-time buyers, we place our trust in professionals whose expertise we rely on to guide us through the process. It's deeply concerning that such a failure can lead to significant long-term consequences.
We are extremely disappointed with the service and would not recommend Leadenhall based on our experience.