Lisa Clarke
Disappointing Experience, No consideration
Very disappointing experience with Fraser Dawbarns. Having been assured that Danielle Wright could assist with our private client requirements, I pursued an appointment, particularly as the Ely office was convenient for my disabled mother, who undergoes regular dialysis. Despite clearly outlining our financial considerations, we were repeatedly referred to a more senior solicitor. I also found it difficult to reconcile Danielle’s advertised private client experience with the apparent need to refer relatively standard Will-planning and inheritance tax enquiries to a more senior colleague, without first properly clarifying our requirements. Ultimately, the entire process amounted to a considerable amount of time spent to no avail, having pursued an appointment for approximately a week and a half. The lack of consideration for our circumstances was particularly disappointing, especially given our genuine intention to instruct the firm. Unfortunately, the experience left us with little confidence to proceed.
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A representative from Fraser Dawbarns LLP responded to this review
Thank you for your feedback. Our professional conduct rules regarding client confidentiality prevent us from engaging with any concerns you may have in a public forum. We believe that we provide and we aim to always provide a high level of service. If you wish to take your concern further, we have a formal complaints procedure details of which are here: https://www.fraserdawbarns.com/help/terms-of-business/#complaints which gives details of how to contact our client relations manager. If you contact our client relations manager, please provide your full name and it would also be helpful if you could provide our file reference for your matter which you should find on any correspondence you have received.
