Charmaine Trainor

Executive Director of Client Care

Accepting new clients via ReviewSolicitors

Charmaine joined us as a receptionist in October 2012, returning to Scotland after a 20-year spell in the US. In 2016, she was promoted to Client Care Manager. Charmaine has a driving passion for delivering excellence in client care! She was promoted to Executive Director in 2022. Charmaine really enjoys leading the sales team and ensuring that every prospective client who reaches out to Scullion LAW is met with care, professionalism, and the best legal service.

  • Regulated by: The Law Society of Scotland

  • Based in Glasgow
  • Licensed for 4 years

Accepting new clients via ReviewSolicitors

Charmaine joined us as a receptionist in October 2012, returning to Scotland after a 20-year spell in the US. In 2016, she was promoted to Client Care Manager. Charmaine has a driving passion for delivering excellence in client care! She was promoted to Executive Director in 2022. Charmaine really enjoys leading the sales team and ensuring that every prospective client who reaches out to Scullion LAW is met with care, professionalism, and the best legal service.

  • Regulated by: The Law Society of Scotland

  • Based in Glasgow
  • Licensed for 4 years

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Charmaine Trainor

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5.0
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 5.0/5
Initial Impressions 5.0/5
Approachability 5.0/5
Documentation Accuracy 5.0/5
Legal Knowledge 5.0/5
Value for money 5.0/5
Expertise

Experience

  • Scullion LAW

    Head of Client Care

    2012 - Present 14 years and 6 months

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–16:00
Saturday (Closed)
Sunday (Closed)

220 St Vincent Street, ., G2 5SG

Reviews

5.0 /5 5 Reviews
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ReviewSolicitors Review List

Profile image of Callum

Callum

Review solely for Charmaine client care manager.

This review is intended solely for Charmaine, ScullionLaws customer care manager. After a communication from myself to ScullionLaw, Charmaine had reached out to me last night outside of office hours, unpaid and still done her very best to resolve my issue. Without going into detail Charmaine was aware of an ongoing problem, that if not resolved before 9am this morning, it would have been drastically worse. Charmaine, taking her job to a whole new level, ensured that this issue had a resolution before the night was finished, she was consistent, communicative and extremely helpful. The money I’ve paid for ScullionLaws services, Charmaine is a prime example of how their clients should be treated at all times. If there is an issue with ScullionLaw, rest assured - Charmaine will do all she can to help the matter as she did with me when she had no personal gain, no overtime rate, nothing. Can’t speak highly enough of the customer care she showed. This is beyond what is expected when using a reputable firm. Review *SOLELY* about Charmaine. Not the firm.

Legal experts tagged in
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Scullion LAW

Thank you for taking the time to share your experience with us. We are pleased that we were able to assist you, and we will ensure your comments are passed on to Charmaine.

1
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Profile image of Chris

Chris

Driving offences

Thank you Judith Hutchison and the the team

I got myself into a bit of a “pickle” for want of a better word and didn’t know what to do. I attended court not knowing what would happen and needless to say was a nervous wreck. Judith spoke to me and immediately put my nerves at ease. She advised me and explained the process, even getting me a seat to save me from standing. My case has not ended but I wanted to send this review as from the start of this process, anytime I have needed them from the lovely receptionist Yvonne, client care manager Charmaine and Jamielee they always helped to stop me worrying and gone out their way to help. Thank you again Judith for your help - it really does mean alot.

Legal experts tagged in
this review

Scullion LAW

Good morning Chris, Thank you, Chris for your review! We're pleased to hear that you received efficient service and would recommend us! I have passed on your feedback to Judith and the team.

1
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Richard

Driving offences

Thank you

Charmaine’s help was much appreciated and gave great advice and guidance, she helped me feel at ease and provided me with clarity, thank you again Charmaine!

Legal experts tagged in
this review

Scullion LAW

Thank you for taking the time to leave your positive review, Richard. We are pleased that we were able to assist you, and we will ensure your comments are passed onto Ms Trainor.

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Gordon

Wills, Trusts & Probate

Great client care department

I instructed Scullions Law recently to represent me on drafting a will under the marie curie scheme, I found Emma Wright to be an excellent solicitor who was very knowledgable and very articulate. She was extremely polite and a pleasure to work with. She will make an excellent solicitor when she is no longer a trainee but a fully qualified solicitor!

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Reply by profile image of Yvonne Fleming

Yvonne Fleming

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

1
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Other Reviews

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Sakib

Housing & Property

Sakib

What an absolute breath of fresh air these guys are, my first initial call with Charmaine and she has Impressed me so much, extremely professional with the best manners and so helpful and supportive, that is it, these guys are the one for me to turn to for any future legal matters! Thank you so much Charmaine :)

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Reply by profile image of Yvonne Fleming

Yvonne Fleming

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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