Heather
Warning never use this firm - not worth a star rating
DO NOT USE THIS FIRM! I had to report them to the Legal Ombudsman who agreed Franklin’s offer a poor service. It took Franklin’s (Denise Watson)seven months to complete on two properties even though there was no chain. They lost documents and took over two years to send through NHBC documentation. They had an IT breach and we received scam emails for a few months showing our personal information from the hacker. This meant we had to change our internet provider to prevent further scam emails. They do not record their telephone conversations, so whatever you instruct them verbally is not noted and therefore you cannot hold them to account over promised verbal instructions you receive or give them! BEWARE!
Solicitors tagged in
this review
Rosanna Stimson
Dear Heather, Thank you for your feedback. As you have already stated, you reported this matter to the Legal Ombudsman who have conducted an extensive review of this matter and the way it was handled. We are disappointed to see that a number of the points mentioned in your review are factually incorrect and also omit key information, including: • At no stage did the Legal Ombudsman agree that the service was poor • Your review mentions Scott Wright, who was not involved in your matter • Your review also does not mention that the Legal Ombudsman review found that we took all reasonable steps to keep your data safe and secure. We take data security very seriously and are one of the only law firms to have achieved and maintain the Cyber Essentials Plus Certification As you are aware, we have taken the necessary steps to remedy any issues found by the Legal Ombudsman. We take constructive feedback on board and are always looking at ways we can improve the experience for our clients and embed this into our training and processes. However, we believe that your review does not accurately reflect your experience for the reasons listed above. Regards, Rosanna
