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Our experienced solicitors are dedicated to providing expert and effective legal advice to individuals and businesses. We set our own standards above and beyond what is expected within the legal profession and hold to the belief that excellence is not an exception, but routine in dealing with every client and their individual needs. We take the time to understand you and your needs to provide clear and concise advice. We have offices in Milton Keynes and Northampton and offer the following legal services: Corporate Services, Commercial Property, Debt Recovery, Dispute Resolution, Employment Law, Family Law, Intellectual Property, Residential Property, Mediation, Wills, Trusts and Probate. Franklins the legal service for you and for business. Read more...
Franklins Solicitors LLP
have 3 other locations
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Franklins Solicitors LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Franklins Solicitors LLP. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Franklins Solicitors LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Franklins Solicitors LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Franklins Solicitors LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Franklins Solicitors LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that Franklins Solicitors LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Matter Type:
Residential Conveyancing
JK
Collected on:
I found them awfully slow and almost impossible to contact them. We had to delay the exchange for a week due to my solicitor's inability to communicate. I had to chase them number of times during that 3-4 months period, sometimes estate agents had to nudge them. Overall they made the process a lot of stressful.
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Matter Type:
Adoption, Surrogacy, Care and Special Guardianship
Mathew
Collected on:
I had the worst experience you could imagine with this law firm. It was a family law matter and from having senior partners tell me ‘I just want to get this off my desk’ to being passed around with no less than FIVE different solicitors taking over the case during one year. There was no consistency or continuity and on top of everything I felt they did wrong which is a very long list, they also overcharged and charged multiple times for the same work, as yet (even after admitting the overcharging) they have not reimbursed me. I made a formal complaint about all of this and as per their own company procedures this should have been dealt with or responded to in 30 days, it has been seven months of excuses for not getting back to me. I advise against using this firm, they are expensive unorganised and disrespectful. If I could say more and give a lower rating I would. I am now filing a formal complaint with the legal ombudsman.
I had a horrible experience and want to warn others so they don’t have to spend thousands for the same outcome.
Lastly, once I fired them and engaged another firm my case proceeded smoothly and I ‘won’ as I ended up with exactly the outcome I had proposed and fought for. I wish I had not chosen Franklins to represent me in the beginning
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Caroline
Collected on:
Very poor service. House moving can be stressful enough but my seller almost pulled out twice due to bad service Franklin's provided. I would call to speak to Lee Holmes or his team and they were never available to accept my calls. If someone did answer they didnt know details regarding my property. It took a very stressful 8 months for my sale and purchase to complete. Constantly having to call and email the team to chase for updates. I sent hundreds of emails requesting updates. Franklin's in leighton buzzard and Northampton are supposed to be amazing. Do not confuse them
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Matter Type:
Wills
Liza
Collected on:
I needed help with writing my will, Laura listened to my wishes and helped guide me through the legal aspects. She did this with sensitivity and empathy.
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Matter Type:
Residential Conveyancing
Matilda
Collected on:
Professional and efficient. I would definitely recommend and would not hesitate to use them again.
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Vicky
Collected on:
I was not impressed.
There were clearly staffing issues but yet there was no communication about this. I emailed and phoned but frequently got no reply
A representative from Franklins Solicitors LLP responded to this review on 30 September, 2022:
We are very sorry to read your feedback. Please be assured we take customer service very seriously and your feedback has been passed on to our management team who will investigate further. In the meantime, please feel free to contact our Practice Manager Emma McNally on emma.mcnally@franklins-sols.co.uk to discuss your feedback in more detail. Kind regards, Sarah
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Kai
Collected on:
Poor Shocking Services
I chose Milton Keynes Franklins Solicitors purely based on the really good online reviews and it was such a mistake. The whole experience has been extremely stressful.
The firm took our case on the 6th Aug 2021, the solicitor was Shiv Agnihotri, he didn’t do anything for us until 45 days later. Finally, when he started looking into our purchase, it was already Oct 2021, then we were told a month later he left the confirm on the 25th Nov 2021 and our case has been passed on to a new solicitor, Lee Holmes. We immediately contacted to our new solicitor for an update, but we didn’t hear anything back until 22nd Dec 2021. During this one-month period, we have emailed, called numerous times, but we were never able to speak to him, only his assistants and the answer was always that the solicitor was reviewing the file.
Bear in mind, I was buying a bog standard apartment without mortgagee, and there was no upper chain in seller side and he and his solicitor was cooperated. It supposes to be an easy transaction, but it took more than 5 months to complete. We have had a few houses transactions in the past, this is the most painful experience. I have never worked closely with the seller (this is the only time) to push the deal through. One of those weeks, I had to call them almost every day for them to follow up my case.
I have paid Franklins Solicitors more than £1400 for their service and I haven’t received the service I deserve. The reason why I publish this review now is that I just receive the document from the Land Registry and I don’t have deal with Franklins Solicitors anymore. I don’t trust them AT ALL.
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Olivia
Collected on:
I purchased my apartment via the help to buy scheme 4 years ago with the help of Kris from Franklins. Currently, I am trying to repay the equity loan. During the process, I was told that my property is not registered!!
I called Franklins and reached Kris. He said he could not help much, and I needed to go to the Conkur team. I have contacted them but have yet to receive any responses.
It is highly stressful and potentially has financial consequences. Considering I have already paid the admin, legal and surveyor fees for repaying my equity loan. If it could not be closed within 3 months, that money would be lost. Also, from next year onward, I will also be paying the interest from the equity loan...
I hope there will be better support from the firm with the case...will update here if I hear anything from them.
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Matter Type:
Residential Conveyancing
Hayley
Collected on:
I am having an awful experience with Lee Holmes Milton Keynes Conveyancing team, if I could give negative stars I would as it is the worst service I have ever received! They are slow, unhelpful and don't answer emails, I have to constantly chase for them to do their job. They are dishonest and feed you lies, they even sent me the wrong persons personal data! Its been 14 weeks and I still haven’t exchanged even though they assured me I would have done my now. The hold up is always come from them, they never have any urgency and never once apologised for all the mistakes they made. My buyer has been extremely unhappy with how awful franklins have been as well and threatened to pull out of the sale because of all the unnecessary delays. I will never use them again and I tell everyone to avoid them like the plague. I also think these positive review on here are fake as I know two other people that have used them and had the same terrible experience. AVOID AT ALL COSTS!
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Matter Type:
Residential Conveyancing
K
Collected on:
Good understanding, communication and advice. Great to deal with, will definitely recommend
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Amy
Collected on:
Have always used Franklins.
Sara & Bianca helped me out with an issue I had with my employer. They were both very professional and helpful!
Will continue to use Franklins if I ever need a solicitor again :)
Thankyou
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Kiran
Collected on:
Lauren Smith was helpful, informative, responsive and overall it was a smooth process - I would use them/her again
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Sunder
Collected on:
Nice experience - Very prompt & courteous
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Melanie
Collected on:
Great support and service through a flat purchase.
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Charlie
Collected on:
Exceptional Service and Expertise: A Glowing Recommendation for Sharon Grist & Leanne Harris
I am delighted to share my overwhelmingly positive experience working alongside Sharon Grist & Leanne Harris, and I wholeheartedly recommend their services to anyone seeking exemplary conveyancing representation. In fact, I go so far as to insist that my clients consider them as their first choice for all their legal needs.
From the outset, Sharon and Leanne demonstrated a level of professionalism, expertise, and dedication that exceeded all expectations. Their proactive approach to communication, meticulous attention to detail, and unwavering commitment to achieving the best possible outcome for their clients were truly commendable.
Throughout every stage of the conveyancing process, Sharon and Leanne exhibited a depth of knowledge and experience that instilled confidence and reassurance. They were readily accessible to address any queries or concerns, and their timely updates ensured that all parties remained informed and engaged every step of the way.
Moreover, Sharon and Leanne's collaborative approach and seamless coordination with our team were instrumental in facilitating smooth and successful transactions. Their ability to navigate complex legal issues with ease and provide sound advice and guidance were invaluable assets that significantly contributed to the overall success of our endeavors.
In summary, I cannot speak highly enough of Sharon Grist & Leanne Harris and the exceptional service they consistently deliver. Their professionalism, expertise, and unwavering commitment to client satisfaction set the standard for excellence in conveyancing representation. I wholeheartedly recommend their services to anyone in need of legal assistance, and I am confident that they will exceed even the highest expectations.
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In choosing Franklins you are selecting one of the most technologically advanced solicitors in the country backed by over 30 years of experience. Franklins was set up by Michael Franklin and Keith Wyld in 1982 and since then has grown to be a well-respected firm occupying offices in both Central Milton Keynes and Northampton employing 100 staff. We are one of the most highly quality-assured firms in the regions having achieved accreditation to ISO 9001. We have also achieved the award of the Law Society quality accreditation, Lexcel. These nationally and internationally recognised quality marks indicate the extent of our commitment to providing a first class service to you and set us apart from the vast majority of other law firms and legal services providers. As a result of our hard work we regularly receive thank you letters, repeat business and referrals from our thousands of satisfied clients. We are a firm who will always provide you with both a friendly and efficient service and pride ourselves on our reputation as a firm of solicitors who put our clients first. We would be delighted for you to become a new client of ours. Please contact us for anything we can help you with by completing our online “contact us” form. Mission Statement Franklins Solicitors set their own standards above and beyond what is expected in the legal profession. Excellence is not an exception but routine in dealing with every client and their individual needs
