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Kim
Very happy that we chose McKeag's conveyancing service for our property purchase as recommended by our friends. Kris English worked very hard for us, and we appreciate his timely advice during the stressful negotiations. Thank you, Kris!
A representative from Mckeag & Co Solicitors LLP responded to this review on 25 February, 2022
Kim, many thanks for your wonderful feedback. We understand that purchasing a property can be one of the most stressful events in life and do our best to try and make this as easy a journey as possible. Kris always does his best to go above and beyond. We look forward to helping you again in the future should you need any of our services. Thank you McKeag & Co
Was this review helpful? Yes
Conveying
We used McKeag for both Selling and Purchase, they kept us informed all the way along
Solicitor named in this review: Kris English
Was this review helpful? Yes
Phenomenal Service
Mckeag & Co were fantastic and I couldn’t recommend them highly enough. They helped us at every stage of our move, overcoming a number of difficulties without complaint and got the job done. They were always available to talk and every member of the team was friendly and professional.
Solicitor named in this review: Kris English
Was this review helpful? Yes
House sale and purchase
Excellent service from start to finish. Nothing was too much trouble.
Solicitor named in this review: Kris English
Was this review helpful? Yes
Used for both selling and buying
Fantastic service. Would recommend and will definitely use again in the future. Everything was handled very professionally and quickly. Every email and question sent was answered straight away. Made it easy for me as took all the stress away. Thank you to Megan, kris and team.
Solicitor named in this review: Kris English
Was this review helpful? Yes
Great solicitors, very quick at responding
Very quick at responding. Always kept us up to date, very friendly and very quick turn around. Would highly recommend
Solicitor named in this review: Kris English
Was this review helpful? Yes
Property purchase and sale
Excellent service, good communication, good value.
Solicitor named in this review: Kris English
Was this review helpful? Yes
Would recommend
I had a great experience and am glad that I chose McKeag & Co to deal with my property purchase. Super quick and professional responses and thorough throughout as my purchase included a problem with the title, so wasn't straight forward. Especially as a first time buyer I felt in very good hands. Many thanks
Solicitor named in this review: Kris English
Was this review helpful? Yes
Disappointing. Time and money wasting.
Arrogant and careless staff, from top to bottom.
Charged me for work they even failed to provide me with the results achieved.
After my conveyancing was taking much longer than usual, with no updates in spite of various my contact attempts, I have decided to pull out of the purchase due to McKeag failing to chase the vendors and managing agents for the necessary info.
Charged me 50% of fees although less than 25% of the work was done as response for queries raised was still outstanding.
When disputed the fees with the top partner, he promised to review the work done and get back to me.
Never did.
Save your time and money.
Solicitor named in this review: Kris English
A representative from Mckeag & Co Solicitors LLP responded to this review on 07 December, 2023
Dear Hytham We are disappointed to note that you have chosen to leave your review which we consider to be both unfair and inaccurate. We strongly disagree with your comments throughout. It is of note that when making your original complaint you made no reference whatsoever to being unhappy with the service provided , your only concern at that time was that you did not think you should be charged as much as you should have been for the aborted purchase and the work we have done up to that point . It is difficult therefore to understand why you did not at the time of making your complaint make reference to the other issues that you now have . Given that you were requesting a reduction in the fee you were to pay it would have been reasonable to expect that in deciding whether to agree to your request that you would have brought to our attention all the issues that you had at that time. In any event we do not accept your comments which we consider to be simply wrong. When you made your complaint this was acknowledged within 19 minutes of receipt and you were informed at that time that because of other prearranged commitments it would take a few days to be able to consider your request and reply to you, because of the uncertainty no specific time frame was given to you for this . However you were also provided with a copy of our complaints procedure which in compliance with our professional obligations provided a maximum time frame for replying to a complaint. We are less than half way through that time frame. It is very disappointing therefore that against that background that you have now chosen to post this review rather than contact us to enquire on the position with your complaint/ request for a fee reduction. As to the fee charged this is reasonable and in accordance with our terms and conditions of business which you agreed to at the outset. You were informed that if the purchase did not complete you would still be charged a fixed percentage depending on the point reached and the fee that you have been asked to pay is as the agreed terms and conditions. Indeed as we explained to you a further charge could have been added to this but we voluntarily chose not to do so. In all the circumstances therefore the charge is appropriate and reasonable . Finally we would like to remind you of the comments you made to Chris Thomson ,the Partner in charge of our conveyancing department . These were made after you withdrew from the proposed purchase and moreover after you had asked for a reduction in our fees. Your comments being "Thank you again for your hard work and all your efforts on this purchase"
Was this review helpful? Yes
Disappointing. Time and money wasting.
Arrogant and careless staff, from top to bottom.
Charged me for work they even failed to provide me with the results achieved.
After my conveyancing was taking much longer than usual, with no updates in spite of various my contact attempts, I have decided to pull out of the purchase due to McKeag failing to chase the vendors and managing agents for the necessary info.
Charged me 50% of fees although less than 25% of the work was done as response for queries raised was still outstanding.
When disputed the fees with the top partner, he promised to review the work done and get back to me.
Never did.
Save your time and money.
Solicitor named in this review: Kris English
A representative from Mckeag & Co Solicitors LLP responded to this review on 07 December, 2023
Same reply to the same review left Dear Hytham We are disappointed to note that you have chosen to leave your review which we consider to be both unfair and inaccurate. We strongly disagree with your comments throughout. It is of note that when making your original complaint you made no reference whatsoever to being unhappy with the service provided , your only concern at that time was that you did not think you should be charged as much as you should have been for the aborted purchase and the work we have done up to that point . It is difficult therefore to understand why you did not at the time of making your complaint make reference to the other issues that you now have . Given that you were requesting a reduction in the fee you were to pay it would have been reasonable to expect that in deciding whether to agree to your request that you would have brought to our attention all the issues that you had at that time. In any event we do not accept your comments which we consider to be simply wrong. When you made your complaint this was acknowledged within 19 minutes of receipt and you were informed at that time that because of other prearranged commitments it would take a few days to be able to consider your request and reply to you, because of the uncertainty no specific time frame was given to you for this . However you were also provided with a copy of our complaints procedure which in compliance with our professional obligations provided a maximum time frame for replying to a complaint. We are less than half way through that time frame. It is very disappointing therefore that against that background that you have now chosen to post this review rather than contact us to enquire on the position with your complaint/ request for a fee reduction. As to the fee charged this is reasonable and in accordance with our terms and conditions of business which you agreed to at the outset. You were informed that if the purchase did not complete you would still be charged a fixed percentage depending on the point reached and the fee that you have been asked to pay is as the agreed terms and conditions. Indeed as we explained to you a further charge could have been added to this but we voluntarily chose not to do so. In all the circumstances therefore the charge is appropriate and reasonable . Finally we would like to remind you of the comments you made to Chris Thomson ,the Partner in charge of our conveyancing department . These were made after you withdrew from the proposed purchase and moreover after you had asked for a reduction in our fees. Your comments being Thank you again for your hard work and all your efforts on this purchase
Was this review helpful? Yes
Outstanding service from start to finish!!
Outstanding service from start to finish!!
Solicitor named in this review: Kris English
Was this review helpful? Yes