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Digby Brown LLP

4.9 | 39 Reviews 39 Reviews | Summary Judgment
3,851 Total Company Reviews info icon Summary Judgment | info icon 3,851 Total Company Reviews Summary Judgment | info icon 3,851 Total Company Reviews

24 Sandgate, Ayr, Ayrshire, KA7 1BW

Accepting new clients

24 Sandgate, Ayr, Ayrshire, KA7 1BW

Regulated by:

The Law Society of Scotland

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Digby Brown LLP Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.9/5

Accreditations

Digby Brown LLP are accredited by

Personal Injury accreditation awarded to Digby Brown LLP
Clinical Negligence accreditation awarded to Digby Brown LLP
The Law Society accreditation awarded to Digby Brown LLP

Description

Digby Brown is Scotland's largest personal injury practice. From our seven offices in Glasgow, Edinburgh, Dundee, Aberdeen, Kirkcaldy, Inverness and Ayr, we cover the length and breadth of the country. Our expertise in personal injury, particularly in the fields of catastrophic head and spinal injury is widely acknowledged. Digby Brown is ranked Band 1 for Personal Injury in Scotland by Chambers Guide to the UK Legal Profession and Legal 500.

Rankings by area of expertise

The rankings below show the areas of expertise that Digby Brown LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Digby Brown LLP Review Scores & Client Satisfaction Overview

4.8
Excellent
95%+
Value for
Money
13% above
national average
95%+
Success
Rate
14% above
national average
95%+
Would
Recommend
15% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Digby Brown LLP are accredited by

Personal Injury accreditation awarded to Digby Brown LLP
Clinical Negligence accreditation awarded to Digby Brown LLP
The Law Society accreditation awarded to Digby Brown LLP

Description

Digby Brown is Scotland's largest personal injury practice. From our seven offices in Glasgow, Edinburgh, Dundee, Aberdeen, Kirkcaldy, Inverness and Ayr, we cover the length and breadth of the country. Our expertise in personal injury, particularly in the fields of catastrophic head and spinal injury is widely acknowledged. Digby Brown is ranked Band 1 for Personal Injury in Scotland by Chambers Guide to the UK Legal Profession and Legal 500.

Rankings by area of expertise

The rankings below show the areas of expertise that Digby Brown LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Contact & Locations - Digby Brown LLP

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–17:00
Saturday (Closed)
Sunday (Closed)

24 Sandgate, Ayr, Ayrshire, KA7 1BW

Reviews

4.9 /5 39 Reviews
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Rating

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Clients say

What clients say about Digby Brown LLP

Clients praise the firm’s expertise in personal injury, medical and dental negligence, landlord/tenant and workplace claims, highlighting thorough evidence-gathering, expert instruction and strong case outcomes. Valued soft skills include clear, regular communication, professionalism, empathy, reliability and reassurance; clients felt well informed, supported and treated with care throughout proceedings. Reviewers note proactive case management, attention to detail and a high standard of client service, often recommending the firm for successful, professional handling of complex claims.

Excellent communication
Very professional
Kept informed
Helpful staff
Supportive service
First class
Highly recommended
Knowledgeable team
Efficient handling
Compassionate support

ReviewSolicitors Review List

Profile image of John

John

1st class service

Digby Brown Solicitors Glasgow branch,I would like to thank Alison and Megan for all their hard work on my recent case,professional from start to finish,kept me updated at every level,nothing was any trouble for them,I would highly recommend Digby Brown to anyone who is looking for a 1st class service ,

A representative from Digby Brown LLP responded to this review

Hi John, Thank you very much for taking the time to leave a review - and for the kind recommendation - we really appreciate it. We're delighted to hear that Alison and Megan from our Glasgow office delivered a 1st class service - they were professional throughout and kept you updated at every level. Thank you for choosing Digby Brown for legal help. We will pass on your kind words and thanks to Alison and Megan and wish you well.

0
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Profile image of james

james

My case

Hi there I recently had a very good result on my case ,I would really like to mention my solicitor whom represented me ,with very high standards off communication and representation,I would like to thank Sarah Kelly from Digby brown Glasgow office for everything she did for me ,if you do happen to require a solicitor then I can't recommend Sarah enough , absolutely amazing from start to finish also Colin moffat who was very much involved before Sarah took on my case , thank you so so much for everything and especially the very positive outcome,without Sarah I'd be still in a very horrible negative situation,very much appreciated thank you guys ,you are the very best 👍👍

A representative from Digby Brown LLP responded to this review

Hi James, Thank you for taking the time to leave such a lovely review – and for the kind recommendation. It is great to hear the service from Colin Moffat and Sara Kelly was amazing from start to finish and they secured a very good result on your case. Thank you for turning to Digby Brown for legal help. We will pass along your kind words and thanks to Colin and Sara and wish you all the best.

0
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Other Reviews

Profile image of chris campbell

chris campbell

chris

I used Digby Brown Solicitors for my case and had a gr8t experience up front from the start to the end

Hi Chris, Thank you for taking the time to leave a 5-star review, we really appreciate it. We are delighted to hear that you had a great experience with the firm. Thank you for choosing Digby Brown for legal help. We will pass along your lovely feedback to the team, and we wish you all the best in the future.

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pauline Hogan

pauline

First class very knowledgeable information that made believe I had the right company dealing with all my needs. Always kept in touch during the process and advising without prejudice how to proceed. I would advise anyone with a claim that needs professional assistance to contact Digby Brown …..I did and I won 👏🏻👏🏻👏🏻

Hi Pauline, Thank you for taking the time to leave a review, and for the kind recommendation, we really appreciate it! It is great to hear that you were well informed and updated throughout the process of your case. We are delighted that you had a positive experience with the firm, and that you are pleased with the outcome. Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to the team, and we wish you all the best in the future.

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May Willsher

May

I used Digby Brown Solicitors for my case and didn’t have a good experience. Communication was poor and I often felt unsure what was happening. At times it felt more like my case was being used to attract other clients rather than properly represent me, which came across as opportunistic and a bit questionable. For such a serious matter I didn’t feel supported, so personally I would consider other options.

Hi May, Thank you for reaching out. We are sorry to hear that you felt you did not have a good experience with our firm. We strive to ensure our clients are kept up to date so they understand what is happening at every stage of the process, and whilst we cannot succeed with every case we do our best to support clients through a wide range of cases from straightforward to the most serious and complex. We are unable to comment on the specifics of your case on a public forum but we are happy to discuss this further and would ask you to kindly contact help@digbybrown.co.uk in the first instance.

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Krasen Kolev

Krasen

Digby Brown solicitors is probably the most professional company I have ever work it. They have been a huge help and have guided me though every step, and have explained everything that I needed to know. The process was long due to the complications on the case, but everybody on the team, were very helpful and understanding. Overall the experience working with Digby has been only positive. Definitely recommended.

Hi Krasen, Thank you for taking the time to leave a review, and for the kind recommendation, we really appreciate it. It is great to hear that the team were a huge help, guiding you through every step and explaining everything so that you could understand. We are delighted that you had a positive experience with the firm. Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to the team, and we wish you all the best in the future.

0
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Joycelyn Fulton

Joycelyn

Wonderful treatment and the work to obtain a settlement for me was second to none! I would recommend Digby Brown as your ‘go to’ solicitor to all.

Hi Joycelyn, Thank you for taking the time to leave a review, and for the kind recommendation, we really appreciate it. It is great to hear that you were treated wonderfully, and that you found the work of your solicitor to be second to none. We are delighted that you had a positive experience with the firm. Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to the team, and we wish you all the best in the future.

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Reviews

4.8 /5 3851 Reviews
Filter your results
Star rating
Review Source

Rating

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Clients say

What clients say about Digby Brown LLP

Clients praise the firm’s expertise in personal injury, medical and dental negligence, landlord/tenant and workplace claims, highlighting thorough evidence-gathering, expert instruction and strong case outcomes. Valued soft skills include clear, regular communication, professionalism, empathy, reliability and reassurance; clients felt well informed, supported and treated with care throughout proceedings. Reviewers note proactive case management, attention to detail and a high standard of client service, often recommending the firm for successful, professional handling of complex claims.

Excellent communication
Very professional
Kept informed
Helpful staff
Supportive service
First class
Highly recommended
Knowledgeable team
Efficient handling
Compassionate support

ReviewSolicitors Review List

Profile image of John

John

1st class service

Digby Brown Solicitors Glasgow branch,I would like to thank Alison and Megan for all their hard work on my recent case,professional from start to finish,kept me updated at every level,nothing was any trouble for them,I would highly recommend Digby Brown to anyone who is looking for a 1st class service ,

A representative from Digby Brown LLP responded to this review

Hi John, Thank you very much for taking the time to leave a review - and for the kind recommendation - we really appreciate it. We're delighted to hear that Alison and Megan from our Glasgow office delivered a 1st class service - they were professional throughout and kept you updated at every level. Thank you for choosing Digby Brown for legal help. We will pass on your kind words and thanks to Alison and Megan and wish you well.

0
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Profile image of anonymous

anonymous

I would not recommend Digby Brown LLP…

I would not recommend Digby Brown LLP (Edinburgh), based on my experience. I found the firm lacking in transparency and difficult to deal with throughout my case. I dealt with a staff member called Colin, who asked me to transfer £100 for searches relating to the person I was taking legal action against. I transferred the money, but I was never given a clear explanation of what searches were carried out or what the £100 was actually used for. I also had concerns about how important information was handled. On one occasion, I needed to respond to a third party within a set time, but the relevant information was not passed to me until very late, leaving me almost no time to respond properly. Another issue arose when a journalist contacted me about my case, which had attracted some attention in Scotland at the time. Instead of focusing on progressing my case, I felt there was an attempt to take control of that contact with the journalist. My impression was that the interest was more about using the situation as an opportunity for publicity and attracting potential clients than about acting in my best interests. When I ended the working relationship, I did not receive my case notes, which added to my concerns about how the matter had been handled overall. Based on my experience, I found the firm underhand and unhelpful, and I would strongly advise others to think carefully before engaging them.

A representative from Digby Brown LLP responded to this review

Hello. We are concerned by the details you have shared in your review. This does not reflect the level of service we strive to deliver. We would like to investigate this matter further. However, based on the limited information available in your review, we have unfortunately been unable to locate a case that matches the details provided. Without additional information, we are unable to look into the circumstances on your behalf. We would ask you to kindly contact help@digbybrown.co.uk providing your full name and case reference code so we can fully investigate the issues you have raised. Thank you.

1
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Profile image of james

james

My case

Hi there I recently had a very good result on my case ,I would really like to mention my solicitor whom represented me ,with very high standards off communication and representation,I would like to thank Sarah Kelly from Digby brown Glasgow office for everything she did for me ,if you do happen to require a solicitor then I can't recommend Sarah enough , absolutely amazing from start to finish also Colin moffat who was very much involved before Sarah took on my case , thank you so so much for everything and especially the very positive outcome,without Sarah I'd be still in a very horrible negative situation,very much appreciated thank you guys ,you are the very best 👍👍

A representative from Digby Brown LLP responded to this review

Hi James, Thank you for taking the time to leave such a lovely review – and for the kind recommendation. It is great to hear the service from Colin Moffat and Sara Kelly was amazing from start to finish and they secured a very good result on your case. Thank you for turning to Digby Brown for legal help. We will pass along your kind words and thanks to Colin and Sara and wish you all the best.

0
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Profile image of Nicola

Nicola

Personal Injury

Innes Laing went the extra mile for me

Totally appreciate the extra effort Innes went to in retrieving me allowable reports on my mother's death. With also having legal knowledge of whom I may ask next, for more information! That titled next of kin are meant to communicate to siblings..... The information I received means more than the financial compensation in my mind! Crossing the t's and dotting the i's. All the little things covered. As my mum did. Thank you for helping me fully finish this sad chapter before I move on to the next.

1
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Other Reviews

Profile image of Jax H

Jax H

Jax

They were very helpful and explained everything I needed to know I would definitely recommend using them for all legal matters

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Mark Jenkins

Mark

First class service from start to finish .. Thanks

Hi Mark, Thank you for taking the time to leave a review, we really appreciate your feedback. It is great to hear that you received a first class service from the team in Edinburgh throughout your case. Thank you for choosing Digby Brown for legal help. We will pass along your kind words and thanks to the team and we wish you all the best for the future.

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Profile image of John McMillan

John McMillan

John

Absolutely 10/10 service, Katherine Lafreniere was so efficient and got updates whenever needed, easy to get hold of and got more in the claim payout that we expected to get due to Katherine’s due diligence, highly recommend 10/10 - happened in August 2025 and resolved within 6-7 months

Hi John, Thank you for taking the time to leave a review - and for the kind recommendation - we really appreciate it! We're delighted to hear that it was a 10/10 service and Katherine was very efficient, giving updates and working hard to ensure you received the best settlement possible. Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to Katherine who I'm sure will be delighted. Wishing you all the best in the future!

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Profile image of Linda Mccreight

Linda Mccreight

Linda

Hi , i would highly recommend Digby and brown for anyone considering making a claim. I myself had a fall in my work place , I was just going to leave things as I didn't want to cause any problems at work . But the work had no consideration for me at all , so I took the plunge and contacted Digby and brown best decision I made . They dealt with everything and kept me up to date through email, special thanks to Christie as she mainly deal with me 💯 happy with the company

Hi Linda, Thank you for taking the time to write such a lovely review - and for the kind recommendation! It is great to hear Christie and the Edinburgh team dealt with everything for you, keeping you up to date throughout. Thank you for contacting Digby Brown for legal help after your fall at work. We will pass along your lovely feedback and special thanks to Christie and the team. Wishing you all the best for the future.

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Serena B.

Serena

Given the positive reviews, when it came to seeking justice for my medical negligence case, I decided to turn to this team. Unfortunately, they stopped replying to my emails, which caused me additional stress during an already difficult time. Perhaps the person handling my case no longer works there, but clients should not have to chase professionals for updates. From such a well-known and reputable firm, I honestly expected better communication and professionalism.

Hi Serena, Thanks for reaching out. We are very sorry to hear you are unhappy with your experience with Digby Brown. As a firm we pride ourselves on our client care but we appreciate this has fallen short in your case and we sincerely apologise for this. We have passed your feedback onto the team dealing with your medical negligence enquiry to ensure this does not happen again. If you would like to discuss this further, please email help@digbybrown.co.uk

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