Anjalis Boutique
Disappointing Experience with a Reputable Firm
I had always held Harper McLeod LLP in high esteem as a reputable and professional firm. Sadly, my recent interactions have left me feeling deeply disappointed and let down. As someone seeking legal guidance during a difficult time, I would have expected at the very least the courtesy of a returned call when promised, or clear communication if they were unwilling or unable to assist. Unfortunately, my experience left me feeling frustrated, dismissed, and embarrassed. The handling of my enquiry felt unprofessional and lacking in empathy or basic client care. What makes this particularly disheartening is that I approached the firm based on its strong reputation and positive reviews. Regrettably, my own experience did not reflect the standard of service I had expected.
A representative from Harper Macleod Llp responded to this review
Dear Anjali, thank you for taking the time to share your feedback. We’re very sorry to hear that you didn’t receive the service expected of Harper Macleod. To help us address this, it would be helpful if you could share some additional information by completing this form - https://www.harpermacleod.co.uk/feedback/ and we’ll look into this in more detail.
