Right Legal Group Limited

Great service from start to finish. All questions answered and explained in detail and made it easy to understand. Good friendly service from the moment of contacting them on the telephone, of walking through the door, to leaving. The whole experience leaves you feeling that your needs have been understood and acted upon, with every thing put in order for the future.

I have been trying to complete my will with Simpsons Solicitors who are part of the Right Legal Group. This has been ongoing for nearly 2 years. There are numerous mistakes in the will (including the spelling of my name) and I have called, emailed, complete the online form and submitted responses to their legal portal with no response I am now having to write to them. I will be raising this with their traded body.

They have been dealing with my parents estate, taken nearly 2 years and still not complete. Constant delays, incompetence, missed money, ignored emails. Absolutely do not use this company, they only make a difficult and stressful situation worse.

Total lack of communication,constant spelling mistakes on Power of Attorney and Wills.

Simpsons Solicitors work to a high standard. It is Right Legal in Derby who are the problem. Have to give 1 star or I can't leave a review but they don't deserve any. The way they dealt with my husband's probate was appalling - I sent 3 pages of complaints to the Legal Ombudsman who agreed with me on every point. Even though my experience was a couple of years ago the scars left are still raw and when I heard today an old friend is having the same appalling service, I have to say something and try and stop other people being treated as badly as I was. When I put my original review up I had a phone call from Right Legal ordering me to take it down - obviously I wouldn't, they are a load of bullies.

I’m writing about my experience dealing with Right Legal Group over the estate of my late aunt, in the hope it helps others. I should say up front that I was not a paying client. I’m a remainder beneficiary under a trust created by my aunt’s Will, and no fees were charged to me. My brother and I first tried to confirm whether the firm was handling the estate in June 2024. Over the following months, we sent multiple emails and made numerous calls. For most of that time, we received no reply. When the firm eventually responded in March 2025, a member of staff confirmed by email that she was managing the matter. Further follow-ups were again met with long silences. After we asked about costs and for proof of authority to act, without an adequate response, I made a formal complaint. The firm’s response, which came after its own stated deadline, acknowledged that a fault in its call handling system had affected our calls, and that the communication we received “fell below the standards we strive to uphold.” It later became clear that the firm had never been appointed as trustee and had no authority to act on the estate. This wasn’t made clear to us until late 2025. During this time, a member of the firm entered my late aunt’s property, and photographs were provided to us. When I reported this to the Solicitors Regulation Authority, their follow-up enquiries found no documentary evidence that authority for the entry was given. The firm attributed it to human error and miscommunication. The SRA decided the matter did not meet its threshold for regulatory action. The firm offered to prepare a Deed of Retirement and Appointment free of charge, a service normally priced at £250 plus VAT. We felt accepting this would tie us further to a firm whose communication had been so poor, so we declined and pursued other options to get the trust properly administered. I also raised my concerns with the Legal Ombudsman. They determined that an authorised person had already offered fair and reasonable redress in relation to the circumstances, which is not my view. I challenged both the SRA’s and the Ombudsman’s decisions, but the outcomes did not change. My aunt made her Will over twelve years ago, through a different law firm which later closed. Right Legal Group took over that firm’s Will storage, including my aunt’s Will. They did not contact us as beneficiaries; every exchange began with us chasing them. If this resembles your circumstances, I’d suggest finding out where you stand legally and getting clear written confirmation of exactly who is acting, in what capacity, and what any costs will be before relying on anyone from the RLG. In our experience, the firm was not transparent and did not communicate clearly, and this left us confused and suspicious and caused months of wasted time and distress.

If I could leave 0 stars I would. I have never come across such an incompetent firm. Staff drop like flies, there is 0 communication and they take no accountability for their mistakes. I thought we were finally done with them but now we've found a spelling typo on the grant of probate which again, they are trying to pass the blame onto someone else. I'd steer well clear.

Great Service. Finally got around to making a will and chose a local solicitors, Simpsons in Kingswood. We were assigned Ali, who was both friendly and professional. He explained all the salient aspects of the will process, which ensured we were provided with a comprehensive will that has given us complete peace of mind. I would highly recommend Simpsons Solicitors.

Absolutely shocking and incompetent law firm I have ever experienced for over 3 years I have been trying to sort out my parents lasting power of attorney and it's still not finalised I ask for call backs that never happens either they have letters for months from court but hasn't acted on them I wouldn't trust this company with walking my dog

Please under any circumstances DO NOT use this company 3 years on and still waiting for P,O,A to get sorted. They keep coming back after a while asking for more money each time they make a mistake!