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The Family Law Company

4.8 | 26 Reviews 26 Reviews | Physical Harm
182 Total Company Reviews info icon Physical Harm | info icon 182 Total Company Reviews Physical Harm | info icon 182 Total Company Reviews

Oriel House, Southernhay Gardens, Exeter, Devon, EX1 1NP

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Oriel House, Southernhay Gardens, Exeter, Devon, EX1 1NP

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 535133

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The Family Law Company Review Scores & Client Satisfaction Overview

4.8
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

The Family Law Company are accredited by

Children Law accreditation awarded to The Family Law Company
Family Law Advanced accreditation awarded to The Family Law Company
Family Mediation accreditation awarded to The Family Law Company
Trading names:
The Family Law Company By Hartnell Chanot

Description

The Family Law Company is widely regarded as one of the country’s leading family law practices, offering expertise and empathy to individuals and families in need of legal help. From our base in South West England we represent clients across the UK and internationally. The Family Law Company provides a comprehensive range of family law services covering separation, divorce, finances, dissolution, children and contact, grandparents’ rights, domestic abuse, child abduction and care proceedings.

Rankings by area of expertise

The rankings below show the areas of expertise that The Family Law Company offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

The Family Law Company Review Scores & Client Satisfaction Overview

4.4
Excellent
89%
Value for
Money
6% above
national average
87%
Success
Rate
5% above
national average
87%
Would
Recommend
6% above
national average
Communication 4.5/5
Initial Impressions 4.5/5
Approachability 4.4/5
Documentation Accuracy 4.4/5
Legal Knowledge 4.5/5
Value for money 4.4/5

Accreditations

The Family Law Company are accredited by

Children Law accreditation awarded to The Family Law Company
Family Law Advanced accreditation awarded to The Family Law Company
Family Mediation accreditation awarded to The Family Law Company
Trading names:
The Family Law Company By Hartnell Chanot

Description

The Family Law Company is widely regarded as one of the country’s leading family law practices, offering expertise and empathy to individuals and families in need of legal help. From our base in South West England we represent clients across the UK and internationally. The Family Law Company provides a comprehensive range of family law services covering separation, divorce, finances, dissolution, children and contact, grandparents’ rights, domestic abuse, child abduction and care proceedings.

Rankings by area of expertise

The rankings below show the areas of expertise that The Family Law Company offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Contact & Locations - The Family Law Company

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–17:00
Saturday (Closed)
Sunday (Closed)

Oriel House, Southernhay Gardens, Exeter, Devon, EX1 1NP

Reviews

4.8 /5 26 Reviews
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Anonymous

Family Law

Grateful Support

I am extremely grateful to David Cobern, Abigail Dennis and Gosia Prout in helping me to achieve my initial objective, which was to achieve a fair financial settlement between myself and my former husband following our divorce. The matter is now concluded, and I feel a sense of completion, security and peace that would not have been possible for me, if it weren't for the assistance of The Family Law Company. The Family Law Company has held my best interests at heart throughout the process. I am completely satisfied with my overall experience of the service I've received. I have been fully informed throughout the whole process and of my legal options. This has helped me to understand the legal jargon and process, allowing me to make the most appropriate and fully informed choice/s for my circumstance.

1
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Anonymous

Family Law

Grateful Reflections: Reconnecting with Jane

Hi Jane, I just thought I would contact you and say hello after seeing on TV the case of Alex Batty, recently returned to his grandmother in UK after being 'abducted' by his mother and living an alternative lifestyle in the Pyrenees for 6years. It reminded me of my own experience in searching for Runa back in 2007 and eventually her return in 2008. And the wonderful work you did on our behalf for which I I will always be extremely grateful! We now live in Penzance and Runa is in her final year at Brighton Uni studying art and illustration . she now has a younger brother Isaac. I hope all is well with you Jane. Happy Christmas and all the best for 2024.

2
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Anonymous

Family Law

Jessica's Guidance: A Positive Outcome

Hi Jessica, just updating you on how the meeting went today. It all went in my favour. They said that I have all the rights over lily and I could go and get her if I wanted to. We have agreed that she is staying there whilst me and lily work on our relationship and then she will be coming home! Couldn�t be happier and I�m so glad they have seen it for what it is. Thankyou so much for all of your advice and help I really do appreciate it! If it goes to a child arrangement order I will be in touch but hopefully it won�t get to that! Thank you again for everything. Alice Loosemore

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Anonymous

Family Law

Zoe Hewines: A Trusted Advocate

Zoe Hewines was on my case from the very start until the end. I found the entire experience of being in court a very anxiety enduring experience, but fortunately I had Zoe there throughout to guide and reassure me the entire time. My case took place over the period of 2 years, during this time I built up a very good relationship with Zoe and she was able to understand my thoughts and feelings about the case. She was very invested in my case and helping me achieve my desired outcome. At times I didn�t understand some of the more complicated legal proceedings but I could always rely on her to talk me through it all often numerous times until I was confident I understood everything that I needed to. My statements written out by Zoe after taking my instruction were always very accurate and to the point but also she always ensured that my feelings were portrayed well in them along side the facts. Something I always found extremely helpful was Zoe�s ability to remember small details from early on in my case which could be used later on to help support me. She kept perfect records on all of the documents such as email exchanges from the other party and was able to bring these forward evidence which strengthened my case time and time again. On my first appearance in the family courts Zoe was aware that I was extremely anxious and had no one to bring to the hearing with me so she went out of her way to attend the hearing to support and guide me through. Zoe would always ask about my son and would often recall details about him that I�d told her over the time period of our case which shows she was listening and had a genuine Interest in our well being. In the end I achieved my desired outcome in all aspects of my case and I only have Zoe to thank for this.

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Anonymous

Norman Hartnell: A Beacon of Hope

Norman Hartnell, without whom the children would be in a very different position today, certainly psychologically, but potentially physically. I can vividly remember my first call with Norman back in January 2020. I was riddled with fear and anxiety and having been told by four previous solicitors over the course of 6 months that I had little to no chance of being able to protect my children I had all given up. Norman had been recommended to me by a solicitor in Yeovil and I instantly knew that why; he actively listened to me as I unravelled on that first call , he gave me a realistic appraisal of our situation, he gave me some immediate and achievable actions, but most of all he gave me hope and treated me with kindness, not judgement, and I cannot begin to describe how much that matters, especially when your vulnerable and have no understanding or knowledge of Family Law. I hope my previous comments on Norman Hartnell have already expressed why, but I would just like to add that, Family Court lasted 3 years for myself and my children and it was the most intrusive, mentally and physically draining experience of my life, bar none. This process dominated our lives and we could not get through it without Norman�s continuous support and guidance. He is knowledgeable, he is considered and he is always calm and every time I panicked or felt threatened or upset by the actions of opposing counsel or the children�s father he was there to reframe and refocus my attention on the goal. And the goal was clear from the start. I just wanted my children to be heard. I wanted to give the children a chance to express themselves � this seems so simple yet is so often seemingly impossible to achieve in Family Court � because they were always so clear of what they wanted and what they didn�t want. Norman pathed the way for them to do this and importantly with those that had the ability to impact their lives irrevocably. Our Final Order is something I never thought possible and I will always be grateful to Norman for everything he did to make it happen because ultimately he has kept my children safe.

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Other Reviews

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Katerina

Katerina

I had the pleasure of working with Lucy Theobald as my solicitor, and I couldn't be more impressed with her service. From the very start, Lucy was incredibly supportive, guiding me through every step of the legal process with professionalism and expertise. She always made herself available to answer my questions, no matter how small, and provided clear, concise advice that made complex legal matters easy to understand. Lucy’s attention to detail and commitment to her clients truly set her apart. She made me feel confident and assured that my case was in the best hands possible. Her proactive approach and thoroughness ensured that everything was handled smoothly and efficiently. I am immensely grateful for Lucy's support and highly recommend her to anyone in need of a dedicated and knowledgeable solicitor. Thank you, Lucy, for your outstanding service!

A representative from Hartnell Chanot & Partners Limited responded to this review

Katerina, thank you so much for your kind words and amazing feedback, we always love hearing how our clients have been provided with the brilliant client experience they deserve. I shall ensure that your kind words are passed onto Lucy. Kind regards, The Family Law Company

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havva

havva

They handled my 2 cases over 5 years and I can not recommend them enough, they are the best you can ever get. They also find a translator for me. They are very professional and they were there 24/7 for me and for my little boy. So happy to work with them, they have been like a family to us all though the journey🙏. Thank you so much The Family Law Company xx

A representative from Hartnell Chanot & Partners Limited responded to this review

Thank you for taking the time to leave us a review Havva. It is always great to receive such lovely feedback and we are so pleased you had such a positive experience with us. Kind regards, The Family Law Company

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Annie

Annie

I can recommend The family Law Company 100% I had Ruby as my legal representative, she is absolutely amazing her time and understanding with everything, very helpful, I feel very scared and in fear everyday with what might happen. She has made me feel a little safer and so supportive because she fought for my case at very short notice and still is fighting one for me now regarding family matters. I am pleased she took my case on and am very happy with more future representation. I feel more confident knowing I have a good representative to support me.

Thank you so much for your review Annie. It is always a pleasure to hear how our colleagues are supporting our clients. I will be sure to pass on your kind words to Ruby and the team. Kind regards The Family Law Company

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Heidi

Heidi

Fantastic company, made my experience of legal matters easy to understand, friendly and helpful advice! Would definitely recommend this law firm to anyone with family or child legal matters. Dominika’s experience and expertises helped ease my fears and anxieties during my court case, helping me understand and breaking down all the legal terms. 5 stars for this firm. Thank you

A representative from Hartnell Chanot & Partners Limited responded to this review

Thank you so much for the positive feedback Heidi, its great to hear that our team have given you an excellent client experience! I will ensure that your lovely words are passed onto Dominika.

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Jack

Jack

I had a great and successful experience namely with Rosie Roddy from the family law department. She has fantastic professionalism and a great work ethic. Always quick to respond to emails and zoom calls, All my questions were answered and the whole process was explained simply and in depth. I just wish I used them from the beginning of trying to gain grandparents access, Would highly recommend using this firm. 10/10. Rosie showed great empathy towards me right from the onset, was very calm throughout and paid attention to details. I am glad I followed Rosie's recommendations, which gave me the outcome I was expecting. I couldn't have asked for a better deal. I am so grateful and would not hesitate in recommending the Family law company Solicitors. Thank you Rosie!! And thanks to Stephen for referring my case to Rosie she is a real credit to the family law company. A and J White

A representative from Hartnell Chanot & Partners Limited responded to this review

Thank you so much for your excellent review, its lovely to hear that you have received an excellent client experience from us. I shall ensure to pass on your thanks and praise to Rosie which I'm sure she will appreciate. The Family Law Company

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Reviews

4.4 /5 182 Reviews
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Gemma

Dishonesty and financially motivated

Only want your money, dishonesty, offers legal aid for their own gain. Not client focused

1
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Anonymous

Family Law

Attentive Professionals

Always very professional and attentive staff. It was lovely to meet Stuart in person as well. I would like to recognise Sophie and Milly as they were always so helpful on my case when a staff member was away or poorly and I had to reach out to someone.

1
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Anonymous

Family Law

Admiration for Gemmas Professionalism

I admire you and your professionalism so much, Gemma. I truly do. I admire how professional you phrase and approach every aspect of representing me.

1
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Anonymous

Family Law

Professional Dedication

Ruby Morris has shown complete professionalism throughout my case from start to finish. It is very clear that Ruby is dedicated to her work, showing great efficiency and humanity with my personal situation. I felt that Ruby really stood in my corner. I would like to say that I am very impressed with The Family Law Company as a whole and the vast amount of help that they can provide people. Every single member of staff that I have had correspondence with has been amazing.

2
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Anonymous

Family Law

Heartfelt Gratitude

Dear Kay, no words can ever thank you enough for everything you�ve done over the last difficult few years for me and my children. I thought you might like a couple of photos of us in our new home! r the last difficult few years for me and my children. I thought you might like a couple of photos of us in our new home! All our love and thank you!

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Other Reviews

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Webb

Webb

'Ditched via email, days before FDA hearing date is due to be released. As, a very vulnerable client struggling with PTSD, ADHD and anxiety with a background in emotional - coercive/gaslighting abuse by my ex, struggling for days awaiting responses/worrying about looming deadlines. ' Previous, to this I sought, additional support from a friend with a background in law to reply to their email, it was passed on as if it were a complaint which wasn't the intent behind it, at all. The family law company are in my experience completely unable to support in highly conflict divorce cases and then use protecting their staffs 'well being' to weaponise, failing to support a vulnerable client properly. When I asked them to respect my mental health by not email me during the last hour of their working week, and therefore leaving me to stress all day Friday and over the weekend, it still happened on multiple occasions. When I final gave up after a week and rang to find out what was happening because I didn't want to be charge for yet another email. This was after, not being giving any indicators on what a fair settlement might look like, despite asking on multiple occasions asking for this and the list of discrepancies needing to filed with court without further delay. As the constant lack of accountability, for delays allowed my ex to manipulate the legal system adding to my costs while he self-legated and at every turn to avoid providing a true and frank disclosure. I was direct and persistent that I needed clarification on what has happening as the following day happening to be as 'surprise, surprise' her last day of her working week. I was accused of being rude. If I was a man, I would've been called assertive or forward but as a woman I am not. Even though, I had highlighted to them, that my biggest fear was to left without a legal support at my final hearing to negotiate a fair and future securing settlement. I was ditched via email, on the very day I was trying to find out what was happening when I hadn't heard from them in a week. This was after multiple times saying these delays and having to keep asking/checking was making me ill, and I had a GP mental health appointment the same day as it was making me very anxious. I was still ditched. In addition, failure to review my ex's submitted documentation properly, meant I paid for work that was not needed, when I reference this, I was told to 'clarify' even though I had specified a page number in the form E or that I was 'hunting for decrepancies' even though missing financial documentation was raised prior to the finalising of the questionnaire at the first hearing. There's more but I'm just fed up with the lack of accountability or acknowledgment of inconsistencies that have cost me financially and emotionally. I am now faced with a large legal bill, no fair settlement, no support legally and left to self-legit with an abusive ex....

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Lee Bright

Lee

very professional service highly recommend

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jasbir collins

jasbir

The firm has been very efficient and meeting our needs as clients. These days its very rare to find a law company so efficient..

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Trev

Trev

Excellent service

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Joseph

Joseph

I will be updating review or deleting this one star review when there is a response from Family Law through private means.

A representative from Hartnell Chanot & Partners Limited responded to this review

Dear Joseph We are sorry that you felt our service fell below your expected standard. We take our client experience incredibly seriously. So that we can understand what happened and learn how we can improve please could you get in touch at enquries@thefamilylawco.com Kind Regards, The Family Law Company

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