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National Legal Service Limited

4.8 | 146 Reviews 146 Reviews | Specific Issues
569 Total Company Reviews info icon Specific Issues | info icon 569 Total Company Reviews Specific Issues | info icon 569 Total Company Reviews

Kingsley House, 37-39 Balmoral Road, Gillingham, Dorset, ME7 4NT

Accepting new clients

Kingsley House, 37-39 Balmoral Road, Gillingham, Dorset, ME7 4NT

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 654499

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National Legal Service Limited Review Scores & Client Satisfaction Overview

4.8
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

National Legal Service Limited are accredited by

Children Law accreditation awarded to National Legal Service Limited
Family Law Advanced accreditation awarded to National Legal Service Limited
Lexcel - excellence in legal practice management and client care accreditation awarded to National Legal Service Limited

Description

Our mission is to make a positive impact in people’s lives. The National Legal Service’s solicitors come from a diverse range of backgrounds and specialisms, encompassing family law, care and domestic abuse law. As our expertise is strongly focused on family law, we are able to provide our clients with the understanding and professional services they need to tackle even the most complex of disputes.

Rankings by area of expertise

The rankings below show the areas of expertise that National Legal Service Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

National Legal Service Limited Review Scores & Client Satisfaction Overview

4.8
Excellent
95%
Value for
Money
12% above
national average
94%
Success
Rate
12% above
national average
94%
Would
Recommend
13% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.7/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

National Legal Service Limited are accredited by

Children Law accreditation awarded to National Legal Service Limited
Family Law Advanced accreditation awarded to National Legal Service Limited
Lexcel - excellence in legal practice management and client care accreditation awarded to National Legal Service Limited

Description

Our mission is to make a positive impact in people’s lives. The National Legal Service’s solicitors come from a diverse range of backgrounds and specialisms, encompassing family law, care and domestic abuse law. As our expertise is strongly focused on family law, we are able to provide our clients with the understanding and professional services they need to tackle even the most complex of disputes.

Rankings by area of expertise

The rankings below show the areas of expertise that National Legal Service Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Contact & Locations - National Legal Service Limited

Kingsley House, 37-39 Balmoral Road, Gillingham, Dorset, ME7 4NT

Reviews

4.8 /5 146 Reviews
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Review Source

Rating

Review Source

Clients say

What clients say about National Legal Service Limited

Specialist in family law with strong expertise in non-molestation and child arrangements; clients praise swift, competent legal work and positive outcomes. Staff are professional, knowledgeable and detail‑oriented. Valued soft skills include compassion, empathy, clear communication, responsiveness, reassurance and patience; clients report feeling listened to, supported and kept informed throughout stressful proceedings. Team members are described as dedicated, approachable and willing to go above and beyond to secure favourable results.

Compassionate staff
Efficient service
Excellent communication
Fast response
Professional attitude
Knowledgeable team
Supportive representation
Went above
Detailed attention
Successful outcomes

ReviewSolicitors Review List

Profile image of W.A.

W.A.

Verified
Family Law

Professionalism at its best

My son and I can not recommend National Legal Service enough. All the staff are compassionate and efficient, leaving us in no doubt that they get the job done, with their caring and professional attitude. Zeeshan went above and beyond the call of duty, with 2 minutes to spare, for an urgent court case we had no idea was happening. Having never spoken to Zeeshan before, I had to give him a summary of the history and what needed to be done. Within an hour, we had confirmation that our request was successful, with the court case won in our favour. As a company, they excel in Family Law, and the staff stands head and shoulders above any other legal company.

Solicitors tagged in
this review

A representative from National Legal Service Limited responded to this review

Thank you so much for taking the time to share such a detailed and heartfelt review. We are truly delighted to hear about your positive experience with National Legal Service, and especially that Zeeshan was able to step in at such a critical moment. We will be sure to pass along your praise to Zeeshan and the wider team—it will be greatly appreciated.

0
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Oluwabukola Adeniyi

Verified
Family Law

Great experience with this my solicitor

Dear Feyi I am writing to express my sincere gratitude for the exceptional support, guidance, and dedication you provided throughout my non-molestation order and child arrangements proceedings. Now that both cases have been successfully resolved, I wanted to take a moment to acknowledge just how much your work has meant to me. Your professionalism, attention to detail, and clear communication gave me confidence during what was an incredibly challenging and emotional time. You handled every aspect of the cases with care and determination, ensuring that my voice was heard and my interests were protected. I truly believe that the positive outcome would not have been possible without your expertise and commitment. Beyond your legal skill, I deeply appreciate the reassurance and understanding you showed along the way. It made a real difference to feel supported, not just legally, but personally as well. Thank you once again for everything you have done for me and my family. I will always be grateful for your hard work and dedication. Wishing you continued success in your practice.

Legal experts tagged in
this review

A representative from National Legal Service Limited responded to this review

Thank you for your kind message and for taking the time to share your feedback. We are very pleased to hear that you felt supported throughout the process and that a positive outcome was achieved. We wish you and your family all the very best for the future and thank you again for your thoughtful words.

1
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Victoria Grass

Family Law

Outstanding compassionate

I contacted National Legal Service at a time when I felt unsupported and alone, following a very difficult experience with another solicitor. From the very first phone call, I felt listened to, understood, and supported. I was introduced to supervising solicitor Malini Domah, who showed genuine empathy and compassion from the outset. She immediately took my case seriously and supported me every step of the way. Her dedication was incredible — she fought tirelessly for me, even giving up her weekends and time during annual leave to ensure I was supported. Although we never met in person due to distance, she was always there at the end of the phone when I needed her most. Her commitment went above and beyond anything I could have expected. I would also like to thank Tia Pavett and the whole team at National Legal Service. Without their support, I truly believe I may have lost my son. I will never be able to thank them enough. From the bottom of my heart — thank you. Vicky Mason

Solicitors tagged in
this review

A representative from National Legal Service Limited responded to this review

Thank you for sharing your experience, Vicky. We’re grateful you took the time to leave such thoughtful feedback and are pleased that you felt supported and listened to from the outset. Your comments about Malini, Tia, and the wider team are greatly appreciated, and we’re glad their dedication and commitment made a meaningful difference during such a difficult time. We wish you and your son all the very best moving forward.

0
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Sarah M

Verified
Family Law

Amazing man who helped every step

This man always picked up the phone and answered every questions no matter how small or silly I felt to help my overthinking worrying mind through the family court process. He made me feel at ease and explained everything to me so I fully understood everything. He even went as far as to check in with me after every hearing and every hick up with the other party to check me and my son was okay. He went above and beyond and if anything was to arise again he would be my first port of call instantly. I could not thank him enough for getting me through that hardest time of my life. He has a manner about him that’s calming and understanding and puts u at ease from start to finish. He’s a star! ⭐️

Solicitors tagged in
this review

A representative from National Legal Service Limited responded to this review

Thank you for taking the time to share your experience. We’re glad to hear that you felt supported, clearly informed, and at ease throughout the process, and that the care shown to you and your son made a difficult time more manageable. Your feedback is greatly appreciated, and we wish you both all the best moving forward.

0
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Noorma

Verified
Family Law

Fantastic!

I am extremely grateful for the support I received from my solicitor throughout my child arrangements case. Olivia was helpful, supportive and there for me every step of the way. She explained everything clearly, kept me informed and made a very stressful process much easier to manage. I couldn’t have asked for better support and would highly recommend her.

Solicitors tagged in
this review

A representative from National Legal Service Limited responded to this review

Thank you for your feedback. We’re pleased to hear that Olivia supported you clearly and consistently throughout your child arrangements case and helped make a stressful process easier to manage. We appreciate your recommendation and wish you all the best moving forward.

0
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Other Reviews

Profile image of Anonymous

Anonymous

Anonymous

Awful experience dealing with NLS, Kept on scaring me about my children Scary experience with NLS Thakmina, her team are careless and mo£n£ey motivated individuals who only care about funding the case in any way possible. Doesn’t matter how the record will affect you or your children. won’t give any complete legal advice until your legal Aid certificate is fully funded which is why keep on hinting to go down the route of domestic violence or domestic abuse which isn’t always the case. Pressure to contact charities, GP was shocking because this will also be attached to my children future record. Scaring tactics that court or legal aid will be rejected .. might lose the children but do they care? Ofcourse not! Children should not be used to scare clients. All it matters is the legal aid so can start billing the tax payers, every second becomes £££.

0
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Profile image of Wioletta Biskup

Wioletta Biskup

Wioletta

I am extremely satisfied with the legal assistance provided throughout my non-molestation order proceedings. Everyone was professional, attentive, and offered invaluable support during a challenging time. I highly recommend the National Legal Service for their commitment .Thank you!

Hi Wioletta, Thank you for taking the time to leave us a review. Your comments will be passed over to the team. We are always grateful to clients who would recommend our services and we wish you all the best for the future.

0
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Profile image of Victoria Grass

Victoria Grass

Victoria

I contacted National Legal Service at a time when I felt completely hopeless and alone, following a very difficult experience with another solicitor. From the very first phone call, I felt listened to, understood, and supported. I was introduced to supervising solicitor Malini Domah, who showed genuine empathy and compassion from the outset. She immediately took my case seriously and supported me every step of the way. Her dedication was incredible — she fought tirelessly for me, even giving up her weekends and time during annual leave to ensure I was supported. Although we never met in person due to distance, she was always there at the end of the phone when I needed her most. Her commitment went above and beyond anything I could have expected. I would also like to thank Tia Pavett and the whole team at National Legal Service. Without their support, I truly believe I may have lost my son. I will never be able to thank them enough. From the bottom of my heart — thank you. Vicky Mason

Hi Victoria, Thank you for taking the time to leave us a review. Your comments will be passed over to Malini and the team. We are always grateful to clients who would recommend our services and we wish you all the best for the future.

0
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Profile image of Liv

Liv

Liv

This is the worst solicitors I have dealt with. They ask for your information to proceed with your case and make it seem like they are helping, but then they never get back to you—especially if you are applying for legal aid.

We take feedback like this very seriously and we will look into this matter further. We would be grateful if you could email us directly on enquiries@nationallegalservice.co.uk in order to discuss your feedback in detail.

0
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Gemma

Gemma

I had an excellent experience with this solicitor company, and I can’t recommend Sharon highly enough. From start to finish, Sharon was professional, approachable, and extremely knowledgeable. She took the time to explain everything clearly, kept me updated throughout the process, and made what could have been a stressful situation feel much more manageable. Her attention to detail and genuine care for her clients really stood out. I’m very grateful for her support and wouldn’t hesitate to use her services again or recommend her to others.

A representative from National Legal Service Limited responded to this review

Hi Gemma, Thank you for taking the time to leave us a review. Your comments will be passed over to the team. We are always grateful to clients who would recommend our services and we wish you all the best for the future.

0
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Reviews

4.8 /5 569 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about National Legal Service Limited

Specialist in family law with strong expertise in non-molestation and child arrangements; clients praise swift, competent legal work and positive outcomes. Staff are professional, knowledgeable and detail‑oriented. Valued soft skills include compassion, empathy, clear communication, responsiveness, reassurance and patience; clients report feeling listened to, supported and kept informed throughout stressful proceedings. Team members are described as dedicated, approachable and willing to go above and beyond to secure favourable results.

Compassionate staff
Efficient service
Excellent communication
Fast response
Professional attitude
Knowledgeable team
Supportive representation
Went above
Detailed attention
Successful outcomes

ReviewSolicitors Review List

Profile image of W.A.

W.A.

Verified
Family Law

Professionalism at its best

My son and I can not recommend National Legal Service enough. All the staff are compassionate and efficient, leaving us in no doubt that they get the job done, with their caring and professional attitude. Zeeshan went above and beyond the call of duty, with 2 minutes to spare, for an urgent court case we had no idea was happening. Having never spoken to Zeeshan before, I had to give him a summary of the history and what needed to be done. Within an hour, we had confirmation that our request was successful, with the court case won in our favour. As a company, they excel in Family Law, and the staff stands head and shoulders above any other legal company.

Solicitors tagged in
this review

A representative from National Legal Service Limited responded to this review

Thank you so much for taking the time to share such a detailed and heartfelt review. We are truly delighted to hear about your positive experience with National Legal Service, and especially that Zeeshan was able to step in at such a critical moment. We will be sure to pass along your praise to Zeeshan and the wider team—it will be greatly appreciated.

0
Collected on: ReviewSolicitor collection source logo
Profile image of Alison

Alison

Verified

Excellent service

Excellent communication, fast response to any questions I had. Empathetic to my situation. Dealt with everything swiftly. Five star service.

Solicitors tagged in
this review

A representative from National Legal Service Limited responded to this review

Hi Alison, Thank you for taking the time to leave us a review. Your comments will be passed over to the team. We are always grateful to clients who would recommend our services and we wish you all the best for the future.

0
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Profile image of Katie thompson

Katie thompson

Domestic Violence Law

Review

My experience was fantastic couldn’t be more helpful, very knowledgable and got me the outcome I needed

Solicitors tagged in
this review

A representative from National Legal Service Limited responded to this review

Hi Katie, Thank you for taking the time to leave us a review. Your comments will be passed over to the team. We are always grateful to clients who would recommend our services and we wish you all the best for the future.

0
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Profile image of Charl Orton

Charl Orton

Verified

Very good solicitor

Very professional helped me a few times now always got me the outcome I have needed would definitely recommend and I wound defiantly use again in future if needed

Solicitors tagged in
this review

A representative from National Legal Service Limited responded to this review

Thank you so much for your kind words! I’m really pleased to hear that you’ve been happy with the support provided. All the best.

0
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Profile image of Anonymous

Anonymous

Verified
Domestic Violence Law

None molestation order

They were really good, they listened and did everything well. The outcome was what id hoped. Also very informative, kept me up to date with everything ☺️

Solicitors tagged in
this review

A representative from National Legal Service Limited responded to this review

Thank you so much for your kind words! We’re really pleased to hear that you felt listened to and well looked after throughout the process. Keeping our clients informed every step of the way is very important to us, so it’s great to know that made a difference. We’re delighted the outcome met your expectations and truly appreciate your feedback.

0
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Other Reviews

Profile image of Anonymous

Anonymous

Anonymous

Awful experience dealing with NLS, Kept on scaring me about my children Scary experience with NLS Thakmina, her team are careless and mo£n£ey motivated individuals who only care about funding the case in any way possible. Doesn’t matter how the record will affect you or your children. won’t give any complete legal advice until your legal Aid certificate is fully funded which is why keep on hinting to go down the route of domestic violence or domestic abuse which isn’t always the case. Pressure to contact charities, GP was shocking because this will also be attached to my children future record. Scaring tactics that court or legal aid will be rejected .. might lose the children but do they care? Ofcourse not! Children should not be used to scare clients. All it matters is the legal aid so can start billing the tax payers, every second becomes £££.

0
Collected on: Google collection source logo
Profile image of Naomi Sutcliffe

Naomi Sutcliffe

Naomi

Very good, would definatly recommend. Easy to understand, very compliant. Got the job done, reasonable price and got the outcome I wanted.

Hi Naomi, Thank you for taking the time to leave us a review. Your comments will be passed over to the team. We are always grateful to clients who would recommend our services and we wish you all the best for the future.

0
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Profile image of Tania K

Tania K

Tania

The legal team acted swiftly and competently."

Thank you for taking the time to leave us a review. Your comments will be passed over to the team. We are always grateful to clients who would recommend our services and we wish you all the best for the future.

0
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Profile image of Wioletta Biskup

Wioletta Biskup

Wioletta

I am extremely satisfied with the legal assistance provided throughout my non-molestation order proceedings. Everyone was professional, attentive, and offered invaluable support during a challenging time. I highly recommend the National Legal Service for their commitment .Thank you!

Hi Wioletta, Thank you for taking the time to leave us a review. Your comments will be passed over to the team. We are always grateful to clients who would recommend our services and we wish you all the best for the future.

0
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Profile image of Red1

Red1

Red1

Outstanding service! Dedicated legal team with professional representatives, great communication and very helpful!

A representative from National Legal Service Limited responded to this review

Hello Red1, Thank you so much for your kind feedback. We’re delighted to hear about your positive experience. We would love to pass your comments on to the team who assisted you with your case. If you could please email our support team at info@nationallegalservice.co.uk, we will ensure your feedback is shared with them.

0
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