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Cold, Dismissive, and Incompetent — Avoid at All Costs
Review for Louise Margiotta — Thompson Smith and Puxon I attended a 10-minute initial consultation with Louise Margiotta costing £370 plus VAT. The meeting was rushed, dismissive, and utterly lacking in meaningful legal advice or engagement. Louise repeatedly asked if I “got here okay” and demanded my full name — including my middle name — despite all my details already being provided and having passed extensive anti-money laundering checks. When I questioned this, she bluntly said she couldn’t offer legal advice without it. She also embarrassingly asked for the date of my “wedding” during a divorce consultation. The correct legal term is “marriage.” This fundamental mistake showed a shocking lack of preparation and attention. The pre-call discussions were hurried, and the intense meeting reflected a clear lack of consideration for my time and circumstances. I found Louise overbearing, lacking empathy, and unprofessional in her approach. Without any substantive discussion, Louise abruptly ended the meeting as soon as she decided we were “not compatible,” leaving me with nothing but frustration and a refund. This was less a legal consultation and more a costly compatibility test, wasting my time and money. Louise’s rushed, indifferent attitude made it clear my case was not worth her time. Adding insult to injury, Nicola Crisell’s complaint investigation was dismissive and one-sided. Despite me being a repeat client, I was never asked for my side before the complaint was closed. This disregard for repeat business is particularly disappointing. While I received a refund, I strongly advise anyone seeking clear, professional legal support to look elsewhere.
A representative from Thompson Smith And Puxon LLP responded to this review
Thank you for taking the time to share your feedback. We are very sorry to hear that your experience did not meet your expectations. We would like to clarify that your visit to our office was brief—under 10 minutes—and during that time, we did our best to assist you promptly and courteously. Early in your meeting with Louise, it became clear that Thompson Smith and Puxon was not the right fit for you and this was discussed with you directly. You were issued a full refund, and were not left at any disadvantage. We also want to emphasise that we are committed to maintaining a respectful and professional environment for both our clients and our staff. We always welcome constructive feedback and remain committed to providing a high standard of service to all who seek our support.
