Structural Defects
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465 Total Company Reviews
Structural Defects
|
465 Total Company Reviews
39-41, Station Road, Clacton-on-sea, Essex, CO15 1RN
Accepting new clients
39-41, Station Road, Clacton-on-sea, Essex, CO15 1RN
Regulated by:
The Solicitors Regulation Authority
Regulator ID: 8014478
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Thompson Smith And Puxon LLP only have 465 reviews listed.
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We offer a full range of legal advice to businesses and individual clients. Our specialist practice areas, with accredited lawyers and attentive support staff, ensure you receive the most professional and practical advice available. The partners and staff at TSP bring together local and regional knowledge with City firm experience, enabling us to compete effectively with large London practices. And with legislation constantly evolving, we make it our business to keep up to date with the latest developments.
The rankings below show the areas of expertise that Thompson Smith And Puxon LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
We offer a full range of legal advice to businesses and individual clients. Our specialist practice areas, with accredited lawyers and attentive support staff, ensure you receive the most professional and practical advice available. The partners and staff at TSP bring together local and regional knowledge with City firm experience, enabling us to compete effectively with large London practices. And with legislation constantly evolving, we make it our business to keep up to date with the latest developments.
The rankings below show the areas of expertise that Thompson Smith And Puxon LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
39-41, Station Road, Clacton-on-sea, Essex, CO15 1RN
What clients say about Thompson Smith And Puxon LLP
The firm specialises in wills, LPAs, property sales/purchases, probate, family/financial settlements and medical negligence, with clear expertise in complex cases. Clients value professionalism, approachability, patience, clear explanations, responsiveness and friendly communication. Positive notes include efficient case management, proactive support and satisfactory outcomes. Negative feedback centres on poor communication, missed deadlines, cost increases without explanation and unresolved complaints; a few clients reported delays that caused financial loss and inconsistent service quality between staff members.
We have just moved into our new home and Claire from TSP did our conveyancing. We have found the service very efficient and responsive, with the process moving along quickly and efficiently. We have always been able to get hold of Claire with any queries and there have been no delays whatsoever. Compared to our last house move, very impressed.
Very easy to talk to . Very thorough . All in all an excellent service . Thanks again
We recently had the pleasure of working with TS&P to sell our property, and we couldn't be happier with the experience! From the very beginning, their team was professional, attentive, and knowledgeable. They guided us through every step of the process, ensuring we understood what to expect. We were impressed by their communication; we always felt informed and supported. Thanks to their hard work and dedication. If you're looking to sell your home, we highly recommend TS&P. They truly go above and beyond!
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Very professional and efficient service by Richard Broadhead and his team
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If you want done, Richard will pull out all the stops to make it happen. Simple, straightforward, efficient and available. Just completed on a sale and purchase that was a bit of a hairy ride at times being part of a chain that didn’t all do things quite as efficiently. Richard cut through all of their shenanigans and simplified the process, and I felt that he ‘had my back’. They may not be the cheapest but you get what you pay for and while others appear cheaper, it seems there are additional costs that make it less so. I used Richard on another more straightforward purchase in recent years which would have completed in 7 weeks (had vendor not withdrawn sale at last minute). This period included the whole of spring/Easter with all those bank holidays! It was made easier by them being local so I could just pop in to the office to sign documents straightaway to speed things up. You also get a direct number and mobile number to speak to Richard directly.
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Poor communication and unresolved complaint regarding the solicitor dealing with my case
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Catherine was very helpful when dealing with the sale of my property. She always got back to me swiftly and professionally. Very happy with her service.
Overall very helpful relating to the purchase and sale of properties.
Very pleased with the service very professional
All the team at TSP were a pleasure to deal with during the stressful period of home moving. Always polite, friendly and professional, great communication throughout. I have always used TSP for all my legal needs and would be happy to recommend to anyone.
What clients say about Thompson Smith And Puxon LLP
The firm specialises in wills, LPAs, property sales/purchases, probate, family/financial settlements and medical negligence, with clear expertise in complex cases. Clients value professionalism, approachability, patience, clear explanations, responsiveness and friendly communication. Positive notes include efficient case management, proactive support and satisfactory outcomes. Negative feedback centres on poor communication, missed deadlines, cost increases without explanation and unresolved complaints; a few clients reported delays that caused financial loss and inconsistent service quality between staff members.
Review for Louise Margiotta — Thompson Smith and Puxon I attended a 10-minute initial consultation with Louise Margiotta costing £370 plus VAT. The meeting was rushed, dismissive, and utterly lacking in meaningful legal advice or engagement. Louise repeatedly asked if I “got here okay” and demanded my full name — including my middle name — despite all my details already being provided and having passed extensive anti-money laundering checks. When I questioned this, she bluntly said she couldn’t offer legal advice without it. She also embarrassingly asked for the date of my “wedding” during a divorce consultation. The correct legal term is “marriage.” This fundamental mistake showed a shocking lack of preparation and attention. The pre-call discussions were hurried, and the intense meeting reflected a clear lack of consideration for my time and circumstances. I found Louise overbearing, lacking empathy, and unprofessional in her approach. Without any substantive discussion, Louise abruptly ended the meeting as soon as she decided we were “not compatible,” leaving me with nothing but frustration and a refund. This was less a legal consultation and more a costly compatibility test, wasting my time and money. Louise’s rushed, indifferent attitude made it clear my case was not worth her time. Adding insult to injury, Nicola Crisell’s complaint investigation was dismissive and one-sided. Despite me being a repeat client, I was never asked for my side before the complaint was closed. This disregard for repeat business is particularly disappointing. While I received a refund, I strongly advise anyone seeking clear, professional legal support to look elsewhere.
Thank you for taking the time to share your feedback. We are very sorry to hear that your experience did not meet your expectations. We would like to clarify that your visit to our office was brief—under 10 minutes—and during that time, we did our best to assist you promptly and courteously. Early in your meeting with Louise, it became clear that Thompson Smith and Puxon was not the right fit for you and this was discussed with you directly. You were issued a full refund, and were not left at any disadvantage. We also want to emphasise that we are committed to maintaining a respectful and professional environment for both our clients and our staff. We always welcome constructive feedback and remain committed to providing a high standard of service to all who seek our support.
This review was submitted by a verified client of Thompson Smith And Puxon LLP.
The meeting was very informative, concise and helpful. Money well spent to address an ongoing family issue.
We have just moved into our new home and Claire from TSP did our conveyancing. We have found the service very efficient and responsive, with the process moving along quickly and efficiently. We have always been able to get hold of Claire with any queries and there have been no delays whatsoever. Compared to our last house move, very impressed.
Very easy to talk to . Very thorough . All in all an excellent service . Thanks again
This review was submitted by a verified client of Thompson Smith And Puxon LLP.
I can highly recommend Louise. She is extremely professional, knowledgeable and also very caring. She supported me in every step of the way and I could not recommend her enough.
Georgia dealt with our Wills and LPA's to a high standard, she was willing to answer and explain all questions thoroughly. She was really patient at all times, and extremely approachable and easy to get on with.
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Excellent Service, i have used this practice for several years
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Poor communication and unresolved complaint regarding the solicitor dealing with my case
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Catherine was very helpful when dealing with the sale of my property. She always got back to me swiftly and professionally. Very happy with her service.
I have been using your firm for several years and keep coming back because you always deal with my business in an efficient and friendly manner.
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