Bobby
Downright abysmal - poor quality and lack of professionalism
They provided the cheapest quote for a auction process purchase for a flat via a limited company. It became apparent that the individuals in charge had no experience or clue of dealing with auction processes. They tried to justify this by claiming that the process was 'complicated', but it was not. They simply did not know what they were doing. Amongst other things: - Missed fundamental information in the reports, e.g., did not pick up on, nor provide commentary on the Special Conditions of Sale -something that is standard in auction processes - Did not acknowledge their mistakes - When such mistakes cost up money, we ended up having to 'negotiate' for them to cover some of the additional costs - which they only reluctantly agreed to, without accepting responsibility for the errors. - Documentation that should have been forwarded on, was not - Did not provide accurate completion statements that had been provided by the seller's solicitors, despite having received an updated completion statement prior to completion - Did not care to inform us that we had overpaid the amount due at completion, albeit by a paltry £30. Whether knowingly, or unintentionally, this simply should never happen with solicitors - they should hold themselves to a higher bar of integrity. - Had to be chased repeatedly and on multiple occasions - Whilst acknowledged 'deficiencies' and 'errors' had been made, at no point offered a sincere apology, nor compensation. - Final completion statement prices differed from initial quotation and this had to be pointed out to them. - Overall, too much stress, too much time taken checking everything they were sending across. Complete lack of trust in them.
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