Dom
Collected on:
Worse solicitors ever!
We had a car accident claim with this solicitors. The communication was awful - had to email and email again to get them do any work. Emma Kelly, that dealt with our case was so rude and unpleasant and made this whole experience even more stressful for us. The medical service they use say one thing on the examination and then contradicting information is being put on their records. Not to mention examination took place over a video call! No one actually seen us! (we had proper medical examination done in previous cases with another lawyers).
I spent months going back and forwards with them about adding compensation for loss of earnings to hear at the end that they aren't going to pursue this! Why got me working the schedule then?? Should have said straight away you won't be able to recover it! What a waste of my time and energy.
The compensation offers we received were ridiculous to the amount of injuries and harm we sustained as less that we were offered 5 years ago for lesser accident. Absolutely disappointing service. No compassion at all. They don't act to help you, they act to get payment from you! Not to mention the whole claim took 2 YEARS due to lack of communication! We had our compensation money in the bank after a year accident happened with another solicitors! Don't waste your time on them! Get a better service and better money elsewhere.
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