Rlk Solicitors Limited

After over a year of our insurance company stalling on a payout for Covid Business Interruption, I contacted RLK solicitors after they were recommended to me. They have been outstanding in every aspect. Prompt and clear communication, genuinely acting in our best interest and securing payment from the insurers (above and beyond what we could have done). A special thanks to Roop who has been dealing with our claim. After struggling on our own with the claim, she has been so supportive and understanding as well as ensuring we are getting the payout we rightfully deserve. I wouldn’t hesitate in using RLK again and recommending them to anyone.

I contracted RLK to help with a house sale, but the solicitor assigned to me left the company. Instead of assigning a new solicitor they told me they would not be able to continue the work. They did however keep my deposit for services provided to that point, so now I'm £400 down and have nothing to show for it.

We appointed Sonia Lawrence at RLK for our FTB house purchase in January 2024, the process was held up in a small chain of 2 parties, mostly due to errors on RLK's part in not noting several documents had been received from the sellers solicitor. Arden estate agents played a major role in cajoling RLK along the process, which took 6 months. On the day of Exchange Sonia called noting she was still performing source of funds checks and could not locate our deposit, which was clearly stated on bank account statements provided at the outset of the process. The service was poor and Sonia was constantly unavailable, resulting in me having to ask another solicitor at the firm to review our file during one of her many periods of absence (which I was not notified of any pre-booked annual leave). Sonia was at times abrupt and I felt I was not appropriately supported as a client through this process. I was provided incorrect billing, which I had to check as the client as they did not recognise the error until I pointed it out. There were also many discrepancies between the TR forms provided, which held up the process for some time. Furthermore, 5 months after Completion, I have now received an email from Sonia noting they forgot to provide me with the Deed of Covenant. I have no confidence in this firm or Sonia and would not recommend appointing this firm to support any house purchase.

Sonia in the Kings Norton branch was particularly helpful in arranging my house sale. She made the whole process clear to follow and was kind, supportive and professional. I would be happy to recommend RLK's services.

Fantastic service from RLK from start to finish. They dealt with the lease for my property and was happily going to take on the sale of my property but due to terms and conditions from a third party this wasn’t possible. Will definitely recommend and a special recognition for Sonia who was amazing.