Loan Financing
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10,271 Total Company Reviews
Loan Financing
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10,271 Total Company Reviews
P L S House, 2 Aegean Road, Atlantic Street, Broadheath, Altrincham, Greater Manchester, WA14 5UW
Accepting new clients
P L S House, 2 Aegean Road, Atlantic Street, Broadheath, Altrincham, Greater Manchester, WA14 5UW
Regulated by:
The Solicitors Regulation Authority
Regulator ID: 556087
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Expertise
Costs
In your own words, tell us what you need help with and we’ll show you how this law firm may be able to assist, based on their experience and client feedback.
PLS Solicitors are accredited by
We are a forward-thinking, nationwide law firm specialising in new build and residential conveyancing. Over the years, we’ve helped thousands of clients move into their first homes, secure new build properties, and navigate everything from straightforward sales to more complex transactions, including buy-to-let and secured lending. By combining our expertise, modern technology, and dedicated team, we make every property move transparent. Simple. Confident. Supported. Working closely with each client allows us to guide them through every step of the process. Communication is always clear. Advice is always expert. Support is always personal. Whether it’s answering a last-minute question or coordinating with developers, we’re there every step of the way.
The rankings below show the areas of expertise that PLS Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
PLS Solicitors are accredited by
We are a forward-thinking, nationwide law firm specialising in new build and residential conveyancing. Over the years, we’ve helped thousands of clients move into their first homes, secure new build properties, and navigate everything from straightforward sales to more complex transactions, including buy-to-let and secured lending. By combining our expertise, modern technology, and dedicated team, we make every property move transparent. Simple. Confident. Supported. Working closely with each client allows us to guide them through every step of the process. Communication is always clear. Advice is always expert. Support is always personal. Whether it’s answering a last-minute question or coordinating with developers, we’re there every step of the way.
The rankings below show the areas of expertise that PLS Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
| Monday | 09:00–19:00 |
| Tuesday | 09:00–19:00 |
| Wednesday | 09:00–19:00 |
| Thursday | 09:00–19:00 |
| Friday | 09:00–19:00 |
| Saturday | 09:00–16:00 |
| Sunday | (Closed) |
P L S House, 2 Aegean Road, Atlantic Street, Broadheath, Altrincham, Greater Manchester, WA14 5UW
What clients say about PLS Solicitors
Clients praise the firm’s conveyancing expertise across property purchases, sales, remortgages, shared ownership, transfer of equity and plot purchases. Reviews consistently highlight efficient handling, strong attention to detail and the ability to meet tight deadlines. Clients particularly value the team’s clear communication, prompt replies, proactive updates and helpful guidance throughout the process. The firm is also described as professional, approachable, patient, reassuring and supportive, helping to make transactions feel smooth, manageable and stress free.
Kerri was very helpful in coming back to us quickly. She was clearly competent and experienced, evidenced by the fact that when our initial mortgage offer was pulled at the last minute, we were able to reorganise effectively. The only challenge (which is PLS policy to go through a switchboard and not Kerri) is that it was difficult to reach her by phone.
Worst company i have ever dealt with , no communication , had to send documents multiple times , estate agents and vendors solicitors could not get any replies from them Will never use them again Queried a charge for £315 for acting on behalf of the lender (Halifax) …to just be told it can be taken off with no explanation what it was , if i hadnt of questioned this they would have simply charged me an extra £315
I would avoid doing business with PLS Solicitors. I was doing a remortgage, so time was of the essence. I would have thought PLS Solicitors would have understood this. They took days to respond to emails and ask for documents that I had already sent. Their communication was extremely poor and have much to be desired. In the company, it seems that the right hand doesn’t know what the left hand is doing. Adding to all that, I was sent another client redemption statement. I can’t believe that I paid over £1000 for this service. I wouldn’t use them or recommend them to anyone.
A team of professionals who know their job. They got our mortgage through in a short period of time. They delivered the best news of the year to us a few minutes ago and were patient with us despite all the questions and calls they received.
Dear Evelyn, Thank you for your feedback! We’re delighted to hear that your mortgage was processed smoothly and efficiently. It’s great to know our team’s expertise made a difference for you! Team PLS
I had a truly great experience with PLS. The staff was professional, supportive, and provided fantastic service throughout the process. Everything was handled smoothly and efficiently, making my mortgage journey much easier. The staff was fully present, updated one by one. I truly appreciate their dedication and would highly recommend them to anyone looking for a reliable mortgage attorney. and specially thanks @Liam Johnson Thanks you again lot. 😊 😊
Dear Titus, Thank you so much for your wonderful feedback! We’re delighted to hear that you had such a positive experience with PLS and that our team could make the process smooth and stress-free. Your kind words about our professionalism and support mean a lot to us, and we’ll be sure to share your thanks with Liam Johnson and the rest of the team. We truly appreciate your recommendation and look forward to helping you again in the future if you ever need us. Team PLS
Honestly , I was so worried because there was time limit.And I was referred to PLS where they didn’t have more reviews, But at the end I went with them and that was my best decision because the way I was guided through till the end was very clear. I didn’t have any knowledge about mortgage and Joulia my solicitor was so kind and calm when she explained things to me. of course there were other staff too who were so nice to me. So don’t judge the book by its cover. and I would recommend PLS solicitor to everyone. Thank you PLS solicitor team
Thank you, Sam, for taking the time to share your fantastic 5-star review! We understand that facing a time limit with limited prior knowledge of the mortgage process can be daunting, and we're so pleased that choosing PLS turned out to be your "best decision." It's wonderful to hear that Joulia provided such clear guidance and that her kindness and calmness made such a difference for you. We'll be sure to pass on your thanks to her and the rest of the team for their exceptional support. Your advice not to "judge the book by its cover" and your strong recommendation mean a lot to us. We truly appreciate your trust in PLS! Team PLS
I think, for me, the process was rather daunting. It could be for personal reasons as opposed to PLS Team's abilities. My husband and I were in the process of qualifying for a mortgage. It would be in my name as he is Swiss, not a British Citizen, and still earning USD as opposed to British Sterling. The process was long winded as we needed to prove where funds originated. I found it overwhelming, exhausting and times I was a little tearful. I am not really sure what the solution would be except, I guess, when it comes to legal work; you really need thick skin and strong bones. Absolutely take your vitamins and minerals.
PLS dealt with my re-mortgage, i highly recommend them, the process was as smooth as can be and the communication was brilliant from Mohammed.
Dear Meheraj, Thank you for your wonderful review! We're delighted to hear that your re-mortgage process was smooth and that Mohammed provided brilliant communication. Your recommendation means a lot to us, and we're glad we could assist you. We look forward to helping you again in the future! Team PLS
What clients say about PLS Solicitors
Clients praise the firm’s conveyancing expertise across property purchases, sales, remortgages, shared ownership, transfer of equity and plot purchases. Reviews consistently highlight efficient handling, strong attention to detail and the ability to meet tight deadlines. Clients particularly value the team’s clear communication, prompt replies, proactive updates and helpful guidance throughout the process. The firm is also described as professional, approachable, patient, reassuring and supportive, helping to make transactions feel smooth, manageable and stress free.
I would massively avoid! We had an awful experience from the beginning. Communication was shocking, we had our case handler removed and just handed a new one with no explanation or notice. They also didn’t pay the correct redemption figure to our previous mortgage lender, and are happy to just walk anyway leaving us to deal with their failings, showing no accountability or support for the situation they caused. Poor customer service.
Dear Mr Taylor, Thank you for taking the time to leave your review. We’re sorry to hear that you were unhappy with your experience. We understand how important clear communication and support are throughout the conveyancing process, and we’re sorry that you felt these were lacking during your experience. For all our clients, completion statements are provided in advance of completion to give an opportunity to review the figures and raise any queries with us before completion. This also allows us to clarify any financial arrangements or information where further detail may be required, helping to ensure the figures are accurate and complete ahead of completion. We appreciate you sharing your feedback, which will be passed on to the relevant teams as part of our ongoing review of the service we provide. Kind regards, Team PLS
Selecting PLS is the worst decision I have ever made. I used them for a property purchase in 2020 and that decision haunts me to this day - the issues I am now uncovering after 6 years and the lack of engagement to resolve them mean I cannot encourage others more strongly to use an alternative. Even the post completion team on the phones express their frustration at how slow the solicitor teams are to respond. Recently when I said to one that I had emailed the ResiFlexi team a couple of days ago with an urgent issue they said "there's no chance they will have looked at it yet". The irony of being called pls when they make you beg for any sort of response. I have made an official complaint to the compliance team and to add insult to injury the team on the phone won't even speak to me because of the mark on my account.
Dear Riam, Thank you for taking the time to share your feedback. We are sorry to read that you remain dissatisfied with your experience. We take concerns such as these very seriously and have made attempts to identify your matter so that we can fully investigate the issues you've raised. Unfortunately, despite requesting further information, we have been unable to identify your case. We would genuinely like the opportunity to review your concerns and understand what has happened. If you are willing to contact us with your full name, property address, or matter reference, please email our Client Services Manager at kmohindra@pls-solicitors.co.uk, and we will ensure your comments are investigated thoroughly. We are committed to providing a high standard of service and welcome the opportunity to look into this further. Kind regards, Team PLS
I very rarely leave negative reviews, but I feel I have no choice in this instance. The post-completion service from PLS has been extremely disappointing. My car park space has still not been transferred into my name, and I have been trying to get a response for over two months with no progress. Each time I call, I am placed on hold, and no manager is available to speak with me. Three weeks ago, I was assured by a member of the team that their manager, Louise Kirk, had escalated the issue and that I would receive an update the same day. Unfortunately, I have heard nothing since. Despite making two further attempts to follow up, there has still been no resolution. This situation is now becoming increasingly serious, and I would urgently appreciate a response and a clear timeline for resolving this matter.
I’m a first time buyer and I would highly recommend these. I didn’t have a clue what I was doing through out this process but they guided me and helped me out at everything step. Would like to thank Lydia Atkinson she was great
Dear Kevin, Thank you so much for your kind words. We’re thrilled to hear that Lydia and the team were able to guide you through every step of your first-time buying journey. It’s wonderful to know you felt supported throughout the process. Thank you for recommending PLS Solicitors, wishing you all the best in your new home! Team PLS
I wouldn’t recommend this company as they have hidden charges that they only bring to light once you’ve made your first payment, so then it feel like entrapment and when you try to call them directly to discuss they continually end your call so you can’t get through to them
Dear Brazier, Thank you for sharing your feedback, and I’m sorry to hear about your experience. This is certainly not how we want our customers to feel. A manager has reached out to discuss your concerns directly, and we hope this helps clarify the situation and resolve things for you. We appreciate you bringing this to our attention. Team PLS
Aiman and Brad were great during my purchase, always happy to help and explained things clearly over the phone when I called. Everyone i spoke to were friendly and were always happy to help. Thank you for your service
Avoid! As first time buyers and completely new to the buying process, communication was poor from the start. They couldn't even set me up on the portal correctly and I had to repeatedly chase them, and they only ever contacted me when money was owed. When the survey uncovered a lot of severe issues, forcing us to pull out, they didn’t care, none of the service was personable in any way, we were just sent a letter stating we still needed to pay 90% of the full bill. Whilst I appreciate work was done, there was no empathy, flexibility or support given, even when asked. Will not be considering them again.
Dear Laura, We’re sorry to hear that your experience fell short of expectations, particularly as first-time buyers navigating the process for the first time. We understand how important clear communication, a supportive approach and feeling guided throughout the process can be. We’re sorry that you felt let down by the communication and the way your concerns were addressed, particularly following your decision to withdraw from the purchase and the subsequent correspondence regarding fees. We recognise that these situations can be disappointing, and that how matters are handled and communicated makes a real difference. Thank you for sharing your feedback. We take it seriously and will use it to help us continue to review and improve the service we provide. Kind regards, Team PLS
We bought a new build home back in 2019 and PLS were recommended by the developer (red flag in hindsight). Now 2026, were a week away from completing on a sale and onward purchase which has now fallen through thanks to the incompetence of this company. They completed on our house without obtaining the 10 year structural warranty we had been promised. Without this document virtually no bank will allow a buyer a mortgage to buy a property less than 10 years old. So we’re stuck with bills for solicitors, surveyors and the possibility of having to sell at auction for dramatically lower cash offers. We’ve complained and emailed a multitude of people at PLS and received no reply what so ever. At best now we will have to take legal action for negligence and have brought to the attention of every local counsillor in Stockport/manchester.
Dear Lauren, We are in correspondence with our client regarding the matters raised. While we understand your concerns, we are only able to discuss the details of the case directly with our client. Kind regards, Team PLS
⭐⭐⭐⭐⭐ Outstanding Service from Emma SU and PLS Solicitors! We recently completed our home purchase, and we cannot express enough gratitude to our solicitor, Emma SU, and the entire team at PLS Solicitors. From the day we reserved our property right up to the final completion, Emma was with us every single step of the way. As buyers, having clear communication and guidance is crucial, and Emma made the entire process so smooth and stress free. She is exceptionally intelligent, approachable, and professional. No matter how many questions we had, she always replied to our emails promptly with clear, thorough, and reassuring explanations. We never felt left in the dark. The level of dedication and perfect handling of our conveyancing by Emma and her team was truly outstanding. They went above and beyond to support us throughout this journey. If you are looking for a reliable, efficient, and highly knowledgeable solicitor, we wholeheartedly and 100% recommend PLS Solicitors, especially Emma SU. Thank you so much, Emma, and Team PLS, for your exceptional work and support. We wish you all the very best for the future!
Dear Sibi, Thank you so much for your lovely review! We’re delighted to hear that Emma and the team made your home-buying journey such a smooth and positive experience. We’ll be sure to pass on your kind words to Emma, who will be so pleased to know how much her support and guidance meant to you. Wishing you all the very best as you settle into your new home! Kind regards, Team PLS
We used PLS for the purchase of our property last year. Communication from the company has been far from satisfactory with the majority of updates only provided when I chased for details. Along with this we have since discovered that, despite receiving all fees, PLS have not informed the freehold company of the transfer of ownership until this was raised to them by myself. In order to get an accurate timeline of my case file I requested a SAR, I was informed there is a charge of £95 for this request but ICO regulation states they cannot charge a client to access data held against them. PLS will take any opportunity to add fees to the file and do none of the work expected within a reasonable timeframe.
Dear Laura, Thank you for sharing your feedback. We’re sorry to hear that you feel the communication and service you received fell short of expectations. We would like to clarify that there is no charge for making a Subject Access Request (SAR), and you would not have been charged £95 for this. The information provided to you related to a request for a copy of your case file rather than the SAR itself. We have also contacted you regarding the concerns you have raised and hope we can provide further support. Kind regards, Team PLS
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