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PLS Solicitors

2.5 | 114 Reviews 114 Reviews | Consumer
9,380 Total Company Reviews info icon Consumer | info icon 9,380 Total Company Reviews Consumer | info icon 9,380 Total Company Reviews

P L S House, 2 Aegean Road, Atlantic Street, Broadheath, Altrincham, Greater Manchester, WA14 5UW

03300 565 423

Accepting new clients

P L S House, 2 Aegean Road, Atlantic Street, Broadheath, Altrincham, Greater Manchester, WA14 5UW

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 556087

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PLS Solicitors |

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2.5
Good
114 Reviews
50%
Value for
Money
40%
Success
Rate
40%
Would
Recommend
Communication 2.5/5
Initial Impressions 2.5/5
Approachability 2.5/5
Documentation Accuracy 2.5/5
Legal Knowledge 2.5/5
Value for money 2.5/5

Accreditations

PLS Solicitors are accredited by

Lexcel - excellence in legal practice management and client care accreditation awarded to PLS Solicitors
The Law Society accreditation awarded to PLS Solicitors
Conveyancing Quality Scheme accreditation awarded to PLS Solicitors
Trading names:
• Property Legal (manchester) Limited

Description

We are a forward-thinking, nationwide law firm specialising in new build and residential conveyancing. Over the years, we’ve helped thousands of clients move into their first homes, secure new build properties, and navigate everything from straightforward sales to more complex transactions, including buy-to-let and secured lending. By combining our expertise, modern technology, and dedicated team, we make every property move transparent. Simple. Confident. Supported. Working closely with each client allows us to guide them through every step of the process. Communication is always clear. Advice is always expert. Support is always personal. Whether it’s answering a last-minute question or coordinating with developers, we’re there every step of the way.

Rankings by area of expertise

Local 1 / 84
National 150 / 11,165
4.3
Excellent
9,380 Reviews
87%
Value for
Money
4% above
national average
85%
Success
Rate
3% above
national average
85%
Would
Recommend
4% above
national average
Communication 4.3/5
Initial Impressions 4.3/5
Approachability 4.3/5
Documentation Accuracy 4.3/5
Legal Knowledge 4.3/5
Value for money 4.3/5

Accreditations

PLS Solicitors are accredited by

Lexcel - excellence in legal practice management and client care accreditation awarded to PLS Solicitors
The Law Society accreditation awarded to PLS Solicitors
Conveyancing Quality Scheme accreditation awarded to PLS Solicitors
Trading names:
• Property Legal (manchester) Limited

Description

We are a forward-thinking, nationwide law firm specialising in new build and residential conveyancing. Over the years, we’ve helped thousands of clients move into their first homes, secure new build properties, and navigate everything from straightforward sales to more complex transactions, including buy-to-let and secured lending. By combining our expertise, modern technology, and dedicated team, we make every property move transparent. Simple. Confident. Supported. Working closely with each client allows us to guide them through every step of the process. Communication is always clear. Advice is always expert. Support is always personal. Whether it’s answering a last-minute question or coordinating with developers, we’re there every step of the way.

Rankings by area of expertise

Contact details

03300 565 423
newquotes@pls-solicitors.co.uk
www.pls-solicitors.co.uk

Opening hours

Monday 09:00–19:00
Tuesday 09:00–19:00
Wednesday 09:00–19:00
Thursday 09:00–19:00
Friday 09:00–19:00
Saturday 09:00–16:00
Sunday (Closed)

P L S House, 2 Aegean Road, Atlantic Street, Broadheath, Altrincham, Greater Manchester, WA14 5UW

Reviews

2.5 /5 114 Reviews
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    Clients say

    Clients praise the firm’s conveyancing and property expertise, especially with first‑time buyers, shared ownership and new‑build transactions. The online portal and efficient, reasonably priced service are frequently highlighted. Staff are described as professional, knowledgeable and proactive, with clear, timely communication. Clients value patience, friendliness, responsiveness, practical guidance and a supportive, reassuring approach that reduces stress during complex transactions.

    excellent communication
    friendly staff
    very professional
    quick responses
    helpful guidance
    easy portal
    reasonable fees
    efficient service
    knowledgeable team
    proactive approach

    ReviewSolicitors Review List

    Profile image of brazier06

    brazier06

    Housing & Property

    Unprofessional

    I wouldn’t recommend this company as they have hidden charges that they only bring to light once you’ve made your first payment, so then it feel like entrapment and when you try to call them directly to discuss they continually end your call so you can’t get through to them

    A representative from Property Legal (manchester) Limited responded to this review

    Dear Brazier, Thank you for sharing your feedback, and I’m sorry to hear about your experience. This is certainly not how we want our customers to feel. A manager has reached out to discuss your concerns directly, and we hope this helps clarify the situation and resolve things for you. We appreciate you bringing this to our attention. Team PLS

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    Profile image of Ancy

    Ancy

    Good service

    Good service ,very well

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    Profile image of Agnieszka

    Agnieszka

    Great

    Good service all together

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    Other Reviews

    Profile image of Vũ Hằng

    Vũ Hằng

    A client

    Extremely poor service from Olivia. Completely wasted 2 months of my time with these incompetent workers. There was a clear lack of the ability to listen and comprehend that laws are different across different countries to how they are in the UK. It is like they are only taught one method in their work and are deliberately told not to adapt to differing situations. I have also supposedly been charged for “local searches” in a payment that I am certain was just a deposit.

    Dear Vũ Hằng, Thank you for your feedback. We’re sorry to hear about your experience and would like the opportunity to look into this matter further. However, we will need a reference or further details to be able to locate the case on our system. Please could you get in touch with our Client Services Manager at kmohindra@pls-solicitors.co.uk, who will be happy to assist you and investigate this for you. We look forward to hearing from you so we can help resolve this matter. Kind Regards Team PLS

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    Profile image of Robbie Singh

    Robbie Singh

    Housing & Property

    Robbie

    I am sharing my personal experience, A journey of 6 MONTHS. and it has been nothing short of disappointing. Communication within their own department and with cusotmer. Tried simplyfying by calling them directly but they came busy or put me on hold. I chose this company despite their quote being one of the highest I received, believing that the premium price would guarantee the best service. Unfortunately, that was not the case. Due to their own negligence and repeated mistakes during the purchase of my new development property, my case was dropped and delayed twice. I have encountered numerous issues throughout this process, all stemming from their internal errors. To date, no one has taken ownership of these mistakes. Despite writing to Customer Service over a month ago (in December), I am writing this today, February 14th, with absolutely no resolution and latest email stating an apology for their Delay in replying or coming up with resolution. While a Customer Service Manager previously offered some compensation, their own staff fails to recognize these concessions, rendering the gesture meaningless. I have been left to pay whatever they demanded, regardless of their errors. The lack of communication, accountability, and professionalism is shocking. I intend to continue pursuing my case and escalating my complaint in the coming months to see that this is properly addressed. A truly disappointing experience.

    Dear Robbie, We are very sorry to read about your experience and the frustration you have described. This is certainly not the level of service we aim to provide to our clients. We take concerns regarding communication, delays, and case handling extremely seriously, particularly in relation to new development purchases where timing is critical. It is disappointing to hear that you feel matters were not handled appropriately and that previous correspondence has not led to a satisfactory resolution. We would genuinely welcome the opportunity to review your file thoroughly and ensure your concerns are properly investigated. To allow us to do this, we kindly ask that you contact our Client Services Manager directly at kmohindra@pls-solicitors.co.uk, providing your full name, property address, and any relevant reference numbers so that your case can be located without delay. We are committed to resolving complaints fairly and transparently, and we would appreciate the opportunity to look into the issues you have raised and respond in full. We look forward to hearing from you. Team PLS

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    Profile image of Grace

    Grace

    Housing & Property

    Grace

    We bought a property whereby the sellers used Liam at PLS. Both him and them were difficult to deal with throughout the process, culminating in them misrepresenting the property- leaving it damaged- and having to legally put it right after completion. Of course you can get bad sellers and solicitors can only go off what they are told, however Liam’s communication was very very poor.

    A representative from Property Legal (manchester) Limited responded to this review

    Thank you for taking the time to leave a review. We understand this situation must have been frustrating for you. However, we would like to clarify that you were not our client in this matter, we acted on behalf of the sellers. As we have a duty of confidentiality to our clients, we’re unable to discuss their transaction publicly. That said, we take all feedback seriously, and if you believe there are issues that require our attention, please contact us directly at so we can review your concerns appropriately. Team PLS

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    Profile image of julie

    julie

    Housing & Property

    julie

    The worst most incompetent solicitors. Because of them I have been stuck on a variable rate for months and looks like it will be that way for some time due to their negligence and incompetence. They are unprofessional, unresponsive and they do not care about whatever position they put you in. I have written two formal complaints and reported them to the legal ombudsman who are handling it for me. The amount of distress they have caused me I wouldn’t wish it on my enemy. There reviews are fake because my experience has been the total opposite. If you know you want solicitors that know what they are doing then do not do business with them as it has been nothing but a horrible experience.

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    Profile image of Adeel

    Adeel

    Housing & Property

    Adeel

    Extremely disappointing experience!! I instructed PLS back in July 2024 for an off plan property and in the next 4-5 months, I found out through my PLS case officer that the seller has been unable to provide them with the contract packs and other documentation for them to proceed with review of my case. This led me to challenge the property agent eventually about discrepancies in their documentation, leading to cancellation of my reservation with them in Dec 2024. I am now finding out that PLS has incurred "significant effort" on my case as they received the contracts pack in January 2025 (although I had already cancelled in Dec 2024) and this significant effort will lead to a bill for me which I have to pay in the next 30 days. Funny thing is that I am only finding out today that they received the contact pack 7 months ago and they didn't even bother to tell me. Another funny story - they are not allowing a payment plan too as the amount is really small - BUT, they also cant waive the charges because significant efforts have gone into my case. I am obviously confused and frustrated!! It took me 12 months of constant chasing to recover my reservation monies from agent and now this. In summary, my confidence is completely shattered in properties within UK in general and UK solicitors in particular.

    A representative from Property Legal (manchester) Limited responded to this review

    Dear Adeel, Thank you for your feedback. We are only able to proceed with matters once we are in receipt of the contract pack from the seller’s solicitors. While we note your reference to cancelling the transaction in December 2024, we received no formal instruction to that effect at the time. In line with our terms of business, fees are chargeable for work undertaken on the file. Kind Regards, PLS Solicitors

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    Reviews

    4.3 /5 9380 Reviews
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    Star rating
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      Clients say

      Clients praise the firm’s conveyancing and property expertise, especially with first‑time buyers, shared ownership and new‑build transactions. The online portal and efficient, reasonably priced service are frequently highlighted. Staff are described as professional, knowledgeable and proactive, with clear, timely communication. Clients value patience, friendliness, responsiveness, practical guidance and a supportive, reassuring approach that reduces stress during complex transactions.

      excellent communication
      friendly staff
      very professional
      quick responses
      helpful guidance
      easy portal
      reasonable fees
      efficient service
      knowledgeable team
      proactive approach

      ReviewSolicitors Review List

      Profile image of Kevin

      Kevin

      Housing & Property

      Would highly recommend

      I’m a first time buyer and I would highly recommend these. I didn’t have a clue what I was doing through out this process but they guided me and helped me out at everything step. Would like to thank Lydia Atkinson she was great

      A representative from Property Legal (manchester) Limited responded to this review

      Dear Kevin, Thank you so much for your kind words. We’re thrilled to hear that Lydia and the team were able to guide you through every step of your first-time buying journey. It’s wonderful to know you felt supported throughout the process. Thank you for recommending PLS Solicitors, wishing you all the best in your new home! Team PLS

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      Profile image of brazier06

      brazier06

      Housing & Property

      Unprofessional

      I wouldn’t recommend this company as they have hidden charges that they only bring to light once you’ve made your first payment, so then it feel like entrapment and when you try to call them directly to discuss they continually end your call so you can’t get through to them

      A representative from Property Legal (manchester) Limited responded to this review

      Dear Brazier, Thank you for sharing your feedback, and I’m sorry to hear about your experience. This is certainly not how we want our customers to feel. A manager has reached out to discuss your concerns directly, and we hope this helps clarify the situation and resolve things for you. We appreciate you bringing this to our attention. Team PLS

      0
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      Profile image of Daniel

      Daniel

      Housing & Property

      I wish I read the reviews first

      Outright unprofessional shambolic bunch. We couldn't take anything they said for granted as they were so untrustworthy. Key steps missed which has cost us money. We complained and their own internal review agreed and even gave a us a discount (despite the review not being carried out when they said it would be- untrustworthy). Even with the discount we still feel very hard done by. Do not use.

      A representative from Property Legal (manchester) Limited responded to this review

      Dear Daniel, Thank you for taking the time to share your feedback. We’re very sorry to hear that you had a poor experience and that the process felt difficult. This is never the service we aim to provide. We would really appreciate the opportunity to look into what happened so we can understand your concerns and learn from your experience. If you’d like to discuss this further, please contact our Customer Service Manager at KMohindra@pls-solicitors.co.uk and we will be happy to review the matter for you. Wishing you all the best for the future. Team PLS

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      Profile image of Al mazruy

      Al mazruy

      Housing & Property

      ZANZIBAR

      Hi, Rubina Team On behalf of myself and my family, I would like to sincerely thank PLS Solicitors for their outstanding support and professionalism throughout our property purchase journey. The entire process was handled with such care, efficiency, and expertise. Words cannot truly express how grateful we are for the help and guidance provided every step of the way. Your dedication made what could have been a stressful experience feel smooth and reassuring. We wholeheartedly recommend PLS Solicitors to anyone looking for a trustworthy and exceptional legal team. Thank you once again for everything! REGARDS T.A & F.A ZANZIBAR

      A representative from Property Legal (manchester) Limited responded to this review

      Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear that Rubina and the team were able to support you and your family through your property purchase and make the process as smooth and reassuring as possible. Your recommendation means a great deal to us, and we’re truly grateful for your trust. Wishing you and your family all the very best as you settle into your new home. Team PLS

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      Profile image of Rachael

      Rachael

      Housing & Property

      PLS - Pretty awful from start to still not yet finished !!!!

      I had to deal with this firm, as they were on the panel for my mortgage ... awful from start to finish. So many errors .... incorrect billing ... double billing ... failure to call back ... slow to respond ... final report wrong, missing words, incomplete. Save the stress and use someone else.

      A representative from Property Legal (manchester) Limited responded to this review

      Dear Rachael, Thank you for sharing your feedback with us. We take concerns of this nature very seriously and are treating your comments as a formal complaint. Our team is currently reviewing the matters you have raised in detail and will be in touch with you directly to provide a full response and update on our findings. Kind Regards, PLS Solicitors

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      Other Reviews

      Profile image of Duncan Skilton

      Duncan Skilton

      Duncan

      We've had an excellent experience with Keeley at PLS. She has kept us up-to-date every step of the way. Keeley has also be excellent answering queries we've had. I couldn't fault her. The online system they use, is easy to navigate and very convenient. And, the best part, the fees are reasonable! We would definitely use PLS again

      Dear Duncan, Thank you so much for your kind review. We’re delighted to hear that you had an excellent experience with Keeley and that she kept you well updated throughout your matter. It’s great to know she was also able to answer your queries clearly and provide such a high level of support. We’re also pleased you found our online system easy to use and convenient, and that you felt our fees were reasonable. Your feedback means a great deal to us, and we really appreciate your recommendation. Thank you again for choosing PLS, and we look forward to working with you again in the future. Team PLS

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      Profile image of Petya Georgieva

      Petya Georgieva

      Petya

      It was my first house purchase, so for me as a woman with little patience, the process felt a bit slow, but I was aware that the waiting time is usually long. I also want to thank my solicitor, who replied to my emails very quickly and kept chasing the seller’s solicitor whenever there were delays. I wish them many more successful completions in the future.

      Dear Petya, Thank you for taking the time to share your feedback. We’re really pleased to hear that your solicitor was responsive, proactive in chasing the other side, and kept you updated throughout the process. We understand that buying your first home can feel slow at times, and we appreciate your patience and perspective. It’s great to know that despite the delays, you felt supported and well looked after. Thank you again for your kind words and best wishes, we hope you enjoy your new home and wish you all the very best for the future. Team PLS

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      Profile image of Lehila Owen

      Lehila Owen

      Lehila

      As the estate agent for my seller, Aiman was so thorough and friendly on the phone when I called for an update on the sale. She was a breath of fresh air and in this industry it shouldn’t go unsaid!

      Dear Lehila, Thank you so much for your kind review. We’re delighted to hear Aiman was able to provide such thorough and friendly support when you called for an update. Building strong relationships and maintaining clear communication with everyone involved in the process is incredibly important to us, so your feedback really means a lot. We’ll be sure to pass your lovely comments on to Aiman and the wider team at PLS Solicitors. Best wishes, Team PLS

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      Profile image of Monika Ciornei Andras

      Monika Ciornei Andras

      Monika

      We bought our house through the shared ownership scheme and the whole process took around 7 months. Throughout everything, the team at PLS Solicitors was very professional, fast, and always replied to emails in a very short time. A special thank you to Catherine Ross. When I finally spoke with her on the phone near the end of the process, I honestly couldn’t believe how friendly, cheerful, and down-to-earth she was. Not at all what people usually expect from a solicitor! Thank you so much for all your hard work and support. I highly recommend PLS Solicitors to everyone. Bravo to a wonderful team of people who truly love what they do! Monika

      Thank you so much for your wonderful and thoughtful review, Monika. We are delighted to hear that you had such a positive experience with PLS Solicitors throughout your shared ownership purchase. We understand that the process can sometimes feel lengthy and complex, so it is fantastic to know that our team’s professionalism, responsiveness, and support helped make the journey smoother for you. A special thank you for your kind words about Catherine. She will be thrilled to hear how much you appreciated her friendly and approachable manner, as well as her support throughout your transaction. Your recommendation truly means a great deal to us, and we are incredibly grateful for your trust in our team. Congratulations on your new home, and thank you again for choosing PLS Solicitors. Best wishes, Team PLS

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      Profile image of Louise Egan

      Louise Egan

      Louise

      PLS were very efficient and worked hard to get me sorted for my move in date. I was kept well informed and there was guidance if needed as it was my first time buying. Clare was a great and made my life much easier during this process!! Thank you 🙂

      Dear Louise, Thank you for your lovely review. We are delighted to hear that you had such a positive experience with PLS Solicitors and that our team was able to help you reach your move-in date smoothly and efficiently. Buying your first home can feel daunting at times, so it is wonderful to know that the guidance and communication provided throughout the process helped make everything easier for you. We will be sure to pass your kind comments on to Clare, who will be thrilled to hear that she made such a positive difference during your journey. Congratulations on your new home, and thank you again for choosing PLS Solicitors Best wishes, Team PLS

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