PLS Solicitors

Selecting PLS is the worst decision I have ever made. I used them for a property purchase in 2020 and that decision haunts me to this day - the issues I am now uncovering after 6 years and the lack of engagement to resolve them mean I cannot encourage others more strongly to use an alternative. Even the post completion team on the phones express their frustration at how slow the solicitor teams are to respond. Recently when I said to one that I had emailed the ResiFlexi team a couple of days ago with an urgent issue they said "there's no chance they will have looked at it yet". The irony of being called pls when they make you beg for any sort of response. I have made an official complaint to the compliance team and to add insult to injury the team on the phone won't even speak to me because of the mark on my account.

I wouldn’t recommend this company as they have hidden charges that they only bring to light once you’ve made your first payment, so then it feel like entrapment and when you try to call them directly to discuss they continually end your call so you can’t get through to them

Good service ,very well

Good service all together

Given mandate early December for remortgage to be completed by end of January, but in early March things were still pending while I was paying loads of interests. Most of my calls and email were ignored. Final bill was 2.5 times of what was estimated, even if they had a clear understanding of what they had to do from very beginning. Highly unprofessional. To avoid at any rate

Extremely poor service from Olivia. Completely wasted 2 months of my time with these incompetent workers. There was a clear lack of the ability to listen and comprehend that laws are different across different countries to how they are in the UK. It is like they are only taught one method in their work and are deliberately told not to adapt to differing situations. I have also supposedly been charged for “local searches” in a payment that I am certain was just a deposit.

I am sharing my personal experience, A journey of 6 MONTHS. and it has been nothing short of disappointing. Communication within their own department and with cusotmer. Tried simplyfying by calling them directly but they came busy or put me on hold. I chose this company despite their quote being one of the highest I received, believing that the premium price would guarantee the best service. Unfortunately, that was not the case. Due to their own negligence and repeated mistakes during the purchase of my new development property, my case was dropped and delayed twice. I have encountered numerous issues throughout this process, all stemming from their internal errors. To date, no one has taken ownership of these mistakes. Despite writing to Customer Service over a month ago (in December), I am writing this today, February 14th, with absolutely no resolution and latest email stating an apology for their Delay in replying or coming up with resolution. While a Customer Service Manager previously offered some compensation, their own staff fails to recognize these concessions, rendering the gesture meaningless. I have been left to pay whatever they demanded, regardless of their errors. The lack of communication, accountability, and professionalism is shocking. I intend to continue pursuing my case and escalating my complaint in the coming months to see that this is properly addressed. A truly disappointing experience.

We bought a property whereby the sellers used Liam at PLS. Both him and them were difficult to deal with throughout the process, culminating in them misrepresenting the property- leaving it damaged- and having to legally put it right after completion. Of course you can get bad sellers and solicitors can only go off what they are told, however Liam’s communication was very very poor.

The worst most incompetent solicitors. Because of them I have been stuck on a variable rate for months and looks like it will be that way for some time due to their negligence and incompetence. They are unprofessional, unresponsive and they do not care about whatever position they put you in. I have written two formal complaints and reported them to the legal ombudsman who are handling it for me. The amount of distress they have caused me I wouldn’t wish it on my enemy. There reviews are fake because my experience has been the total opposite. If you know you want solicitors that know what they are doing then do not do business with them as it has been nothing but a horrible experience.

Extremely disappointing experience!! I instructed PLS back in July 2024 for an off plan property and in the next 4-5 months, I found out through my PLS case officer that the seller has been unable to provide them with the contract packs and other documentation for them to proceed with review of my case. This led me to challenge the property agent eventually about discrepancies in their documentation, leading to cancellation of my reservation with them in Dec 2024. I am now finding out that PLS has incurred "significant effort" on my case as they received the contracts pack in January 2025 (although I had already cancelled in Dec 2024) and this significant effort will lead to a bill for me which I have to pay in the next 30 days. Funny thing is that I am only finding out today that they received the contact pack 7 months ago and they didn't even bother to tell me. Another funny story - they are not allowing a payment plan too as the amount is really small - BUT, they also cant waive the charges because significant efforts have gone into my case. I am obviously confused and frustrated!! It took me 12 months of constant chasing to recover my reservation monies from agent and now this. In summary, my confidence is completely shattered in properties within UK in general and UK solicitors in particular.