Chafes Hague Lambert LLP

Potential clients should be aware of significant issues with CHL’s communication and professionalism. It took 18 months to be informed of an outstanding balance, and a further six months to receive clarification when details were requested. Over this period, there was no proactive engagement or effort to understand how circumstances might have changed, and the tone of correspondence often came across poorly rather than constructive. These delays and attitudes suggest systemic problems in how CHL manages client relationships and accounts. For those seeking a responsive, transparent, and professional service, these shortcomings are important to consider before engaging with this firm.

I met with Samantha IIkin about my will. She was extremely helpful and very efficient. She listened very carefully to what I wanted and explained the whole process to me. I really felt like she "got" me and what my wishes were. A most professional, efficient and reassuring process. I would highly recommend this firm, especially Sam.

Great Experience with the conveyancing team in Wilmslow. I have used the firm on a number of occasions and will continue to do so.

comprehensive and reliable service from the conveyancing department. costs were as advised. good communication. Would use again.

I wouldn't recommend this solicitors practice myself for the following reasons. I telephoned the New Mills office in June 2020 and received a quote for a change of equity on a property. No time limit was given to take up the quote and when I rang back in January 2021 I spoke to the same solicitor who told me that the price had doubled to £600 I mentioned that I'd had a quote from her of half that and she told me that the firm would honour that fee as it had been previously quoted. I rang back a short time later and the person who answered said that she would check and ring me back, she didn't so I rang back to be told that the agreed price wouldn't be honoured and now it was actually £600 plus possibly more as because my wife and I are not legally separated the cost would be even more ( this is in spite of me having explained the full circumstances at the outcome). I wrote in to complain and after taking a full month to reply they told me that I could take the matter to the legal ombudsman as this was their final decision. I'll leave it up to the public to decide whether I have been treated fairly or not.