anonymous
Poor service from beginning to end
Dear law firm, I write this letter to you, because I think it’s important for you to know and understand about the service I have received from your partner Michael Adamson. From beginning to end he has been unresponsive, not taking my calls, not calling me back for a week and not replying to my emails, the classic bad service everyone dreads. I sent him multiple emails every time chasing the same things over and over, and getting nothing back, he talked down to me, and over me, with irritation, and never delivering as promised, often just quoting from my lease what I already know, and never acting on what actually needed to be done. I felt vulnerable, scared, alone and unsupported, he never delivered as promised. When I told him how I felt he said he was busy with other clients, and taken time out of the office unexpectedly. I was patient and understanding because I do realise that sometimes we try our best but life gets in the way. My daughter and son in law are both solicitors and I understand that working from home can be challenging, I gave Michael the benefit of the doubt. However he never failed to disappoint, he was 100% unreliable, even to the end, and he knew it. The only good thing he ever did was give me a full refund because he couldn't fulfil his legal obligations and agreed required result. Even in our last call when he suggested a refund, he said he would forward his communications with the liquidators to me, so I was aware of his correspondence, he hasn't done this, he also said he would send me the draft letter for serving a notice to draw from the rental deposit, he has not done this either, I have chased for it many times. He said he hopes there is no hard feelings, and at the time I said “no its ok, I have a refund I can progress forward with someone else better” but again he hasn't delivered as promised and continues to not respond. He really is unprofessional and consistently unreliable and he shouldn't be allowed to be in control of peoples important legal matters if he conducts himself with this lack of respect and integrity. It’s just not acceptable. Being unsupported and alone in this battle with the liquidators has been very stressful. A good solicitor would have taken away the stress and should have done something to help by now, but Michael Adamson just added more stress on top of the stress. He did not even come close to providing the service he was paid for. He waisted a month of my precious time, I sent him 47 emails in 30 days. I write this email because even on closing my file and giving me the refund, he did not do what he promised to do. I cannot fathom how he is head of department, I can only guess that he must be challenged with either too much work load or more likely some personal issues we are unaware of, its the only excuse I can think of. I just wouldn't want anyone else to go through the same, it is just so wrong and unfair, that is the reason for exposing this extremely poor service. Solicitors get paid high hourly rates, they are expected to at the very least engage with their cases, all Michael ever did was make me spend every day chasing him. I thought it was important that you look at his mail box from me, and see his total lack of engagement. It needs looking at.
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