Lisa Johnson
DO NOT USE!!!
I have had a claim going for over 3 years. I had to complain about my solicitor messing me about. He never emailed or called and this went on for 3 years. He also didn't add all the things I wished to claim so now the claim is messed up. I have had a response from the complaints department who asked if another solicitor could take over. I feel trapped by them. This has gone on and on in circles wirh surveyors etc. They rang me this morning and I have had to tell them I am not willing to go through another person looking in the roof space. Their 'experts' never went up there last time and were rude about it and yet offered their experts advice about the roof to the report for the solicitor. It has been a nightmare from the very start. I wish I hadn't bothered. In truth they have caused me more stress and anxiety than the Council. I have had enough of them. DO NOT USE. They take half the money they've allegedly fighting for, for you.
A representative from Express Solicitors Limited responded to this review
We appreciate you sharing your experience. We're sorry to hear about the difficulties you've faced with your claim, the communication issues, and the concerns regarding the survey. Please can you provide a reference number in order for us to consider your concerns further