Kelly
Would not recommend
We recently purchased our first home and hoped the process would be an exciting experience, even with the usual stresses involved. The initial stages with W Parry & Co were positive, but after we paid for the searches things unfortunately became quite difficult. We weren’t informed when our searches were returned, and only found out three weeks later that a mining issue still hadn’t been followed up, despite being told it should take around five days. We also weren’t given clear explanations about what the mining issue involved or how it was resolved. The same happened when we were later told about a problem with a pipe which had not been shared with us prior, we never received an explanation of what the issue was or how it had been dealt with. Communication became very challenging overall. We struggled to get updates, had to chase repeatedly for information, and only received our searches and boundary documents the day after completion, despite asking for them several times. We were also advised to prepare our ISA and LISA, but emails from the providers were left unanswered from Beverley, which meant we had to call frequently to keep things moving. This added a lot of extra stress and left us worried the sellers might pull out, especially as we had been ready to proceed for weeks. Buying a house is stressful enough on its own, and the lack of communication and clarity from our solicitor unfortunately made the experience much harder than it needed to be. Based on our experience, we wouldn’t use or recommend W Parry & Co again.
