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Dutton Gregory LLP

4.4 | 33 Reviews 33 Reviews | Commercial Property
760 Total Company Reviews info icon Commercial Property | info icon 760 Total Company Reviews Commercial Property | info icon 760 Total Company Reviews

44 Jewry Street, Winchester, Hampshire, SO23 8RY

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44 Jewry Street, Winchester, Hampshire, SO23 8RY

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 637487

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Dutton Gregory LLP Review Scores & Client Satisfaction Overview

4.4
Excellent
89%
Value for
Money
88%
Success
Rate
88%
Would
Recommend
Communication 4.5/5
Initial Impressions 4.5/5
Approachability 4.5/5
Documentation Accuracy 4.4/5
Legal Knowledge 4.5/5
Value for money 4.5/5

Accreditations

Dutton Gregory LLP are accredited by

Children Law accreditation awarded to Dutton Gregory LLP
Family Law Advanced accreditation awarded to Dutton Gregory LLP
Personal Injury accreditation awarded to Dutton Gregory LLP

Description

At Dutton Gregory Solicitors, we take a client-focused and friendly approach to solving your legal problems. The talent and commitment of our team have earned us an excellent reputation as one of the leading law firms across Hampshire, Dorset, Surrey & Merseyside.

Rankings by area of expertise

The rankings below show the areas of expertise that Dutton Gregory LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Dutton Gregory LLP Review Scores & Client Satisfaction Overview

4.4
Excellent
88%
Value for
Money
5% above
national average
86%
Success
Rate
4% above
national average
86%
Would
Recommend
5% above
national average
Communication 4.4/5
Initial Impressions 4.5/5
Approachability 4.5/5
Documentation Accuracy 4.4/5
Legal Knowledge 4.5/5
Value for money 4.4/5

Accreditations

Dutton Gregory LLP are accredited by

Children Law accreditation awarded to Dutton Gregory LLP
Family Law Advanced accreditation awarded to Dutton Gregory LLP
Personal Injury accreditation awarded to Dutton Gregory LLP

Description

At Dutton Gregory Solicitors, we take a client-focused and friendly approach to solving your legal problems. The talent and commitment of our team have earned us an excellent reputation as one of the leading law firms across Hampshire, Dorset, Surrey & Merseyside.

Rankings by area of expertise

The rankings below show the areas of expertise that Dutton Gregory LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Pinned Reviews

Profile image of Sam Croucher

Sam Croucher

Verified
Family Law

Review

"I worked with Jonathan Whettingsteel for a family law case. I would highly recommend Jonathan as his professionalism is second to now and provides the best of service & knowledge. "

Solicitors tagged in
this review

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Emma

Personal Injury

Abbi was great

"Abbi was conscientious and her communication was fantastic."

Legal experts tagged in
this review

Meet the team of Dutton Gregory LLP

Meet the team of Dutton Gregory LLP

Contact & Locations - Dutton Gregory LLP

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–17:00
Saturday (Closed)
Sunday (Closed)

44 Jewry Street, Winchester, Hampshire, SO23 8RY

Reviews

4.4 /5 33 Reviews
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Star rating
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Rating

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Clients say

What clients say about Dutton Gregory LLP

Clients praise the firm for strengths in wills, probate, conveyancing, property (residential and commercial), family and dispute matters, and landlord/tenant work. Reviewers highlight technical expertise, attention to detail and successful outcomes. Valued soft skills include professionalism, clear communication, responsiveness, empathy, approachability and patience. Clients also note proactive case management, efficient service, helpful guidance through complex processes and a reassuring, personalised manner that reduces stress.

professional
approachable
knowledgeable
responsive
efficient
clear communication
supportive
attention to detail
friendly
proactive

ReviewSolicitors Review List

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Michele and Steve

Verified
Housing & Property

Sale and Purchase

Professional service, good communication, fairly quick to respond, a little clarification over documentation would have sped up some processes.

Legal experts tagged in
this review

A representative from Dutton Gregory LLP responded to this review

Good morning Michele and Steve. Thank you for providing this feedback - we'll be sure to pass this onto Dan and the team. Mark - Dutton Gregory

0
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Sylwia

Housing & Property

Highly Recommended

I will definitely recommend you for my friend, and if I decide to buy/sell again I will be coming back to you. Thank you for all your patience and help during my very difficult and challenging selling process.

Legal experts tagged in
this review

A representative from Dutton Gregory LLP responded to this review

Good afternoon Sylwia Thank you so much for providing such great feedback - we're so pleased that Gareth was able to support you so well. Mark - Dutton Gregory

0
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Francesca

Housing & Property

Extremely satisfied

For some of the questions I was looking for extremely satisfied, because Nicky Marsh was always available with her clear and helpful answers, every time I contacted her. She made the sale process stress free and efficient for me. I was extremely satisfied with the service I received from Dutton and Gregory. Thank you.

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0
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David

Housing & Property

Swift Work and Brilliant Communication Before Stamp Duty Increase

Thank you very much for the work you put in, it was a real save to complete the process before the Stamp Duty increases! Very swift work, and brilliant communication along the way.

0
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Bryan

Housing & Property

Extra Work Required Due to Transfer Document Issue

A detail in the transfer document, prepared by the seller's solicitor, caused a problem. That resulted in extra work.

0
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Other Reviews

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Chris Henson

Commercial Property

Chris

I instructed Dutton Gregory on my first commercial property purchase. Whilst the transaction itself completed successfully, I was disappointed with the level of service and advice I received. During my own review of the completion statement, I identified several significant errors, including the omission of rent deposits for two commercial units, rent paid in advance not being accounted for, and an incorrect Stamp Duty Land Tax calculation. Had I not queried these figures myself, I would have overpaid by over £13,000. Whilst mistakes can happen, I would not have expected errors of this nature or magnitude on a completion statement prepared by a solicitor. I was also concerned that a charge document submitted to Companies House contained my signature and my witness's residential address, which became publicly available. I later discovered that this information could have been redacted before submission. My previous experience with a similar Companies House filing was that such information had been redacted as a matter of course, so I had no reason to believe this document would be treated differently. My concern is not that they failed to follow an instruction—I wasn't aware there was a decision to make. Rather, I would have expected a solicitor, particularly knowing this was my first commercial property transaction, to advise me that the document would be published in full and that redaction was an available option. Following a complaint, the firm maintained that advising on redaction was not part of its standard process unless specifically requested. Whilst I respect that this is their position, I remain disappointed by the outcome and feel that a little more proactive guidance, together with greater attention to detail throughout the transaction, would have avoided these issues entirely. For those reasons, I would be hesitant to use the firm again.

Solicitors tagged in
this review

Good afternoon Chris. Thank you for providing this feedback. We understand that you have been speaking with the team regarding this, and they have looked into this and provided a response. Mark - Dutton Gregory

0
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Linda Buckley

Housing & Property

Linda

Bournemouth Office: Nadia Choudhury, Senior Associate Solicitor. Kelly Howe, Legal Assistant. Highly recommended for excellent legal guidance and exceptional customer service. Nadia achieved our sale smoothly and expertly, keeping us well informed. She deftly navigated us through a complex contract to a sound outcome. A very positive experience on every level.

Solicitors tagged in
this review

Good afternoon Linda. Thank you for taking the time to provide this feedback; we're delighted to read how well Nadia and Kelly supported you. We'll be sure to pass your feedback on Nadia, Kelly and the team. Mark - Dutton Gregory

0
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Olu Sonoiki

Housing & Property

Olu

Pleasant experience with Dutton Gregory from the very beginning to the end of our purchase. Communication was superb and proactive, and the attention to detail shown throughout the whole process was commendable. A special gratitude to Nadia and Kelly for guiding us throughout the process.

Solicitors tagged in
this review

A representative from Dutton Gregory LLP responded to this review

Good morning Olu. We're so pleased that Nadia and Kelly were able to support you so well - we'll be sure to pass your feedback onto them. Thank you for providing this feedback. Mark - Dutton Gregory

0
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brotherlees

Commercial Property

brotherlees

Quoted me £3500-£4000 for a commercial property purchase ended up being over £8000. Should of leanrt from the first time when the same thing happened but thought id give them Another try. Also asked them to send a letter for another matter billed me £500. Might aswell give them a blank cheque! Ridiculously expensive and will never use them again!

A representative from Dutton Gregory LLP responded to this review

We are sorry to read your review, brotherlees. Due to the public nature of Google, we are unable to comment on any legal matters we work on, but we did conduct a review of your case, supplied a detailed timesheet of all the work we carried out (including the time we chose to give without any cost) and accepted your compliments on the standard of work that was done. It is a shame for our staff that you deemed this only worth a one-star review, but we hope that you are able to reflect on all the information supplied for explanation and peace of mind.

0
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Dan

Dan

This was the second time we've used Dutton Gregory in as many years and we will always use them based on these 2 experiences. On this occasion, Gareth and Issie were absolutely amazing! Helping us complete on our first buy to let, they were patient, kind, friendly and incredibly responsive, even to stressy emails and phone calls when we were panicking about some detail! We cannot express our gratitude enough to them, absolute credits to their firm and their profession. Thank you! Dan and Sarah

0
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Reviews

4.4 /5 760 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Dutton Gregory LLP

Clients praise the firm for strengths in wills, probate, conveyancing, property (residential and commercial), family and dispute matters, and landlord/tenant work. Reviewers highlight technical expertise, attention to detail and successful outcomes. Valued soft skills include professionalism, clear communication, responsiveness, empathy, approachability and patience. Clients also note proactive case management, efficient service, helpful guidance through complex processes and a reassuring, personalised manner that reduces stress.

professional
approachable
knowledgeable
responsive
efficient
clear communication
supportive
attention to detail
friendly
proactive

ReviewSolicitors Review List

Profile image of Tracy

Tracy

Verified
Wills, Trusts & Probate

Professional & approachable

Alison Courtenay was very professional, approachable & knowledgeable & put us at ease. We even managed to have a few laughs, even though this was a serious & sensitive matter of finalising our Wills.

Legal experts tagged in
this review

A representative from Dutton Gregory LLP responded to this review

Good afternoon Tracy. It's so great to read such fantastic feedback; thank you for providing this. Mark - Dutton Gregory

0
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anonymous

Verified
Wills, Trusts & Probate

Will Writing

I had a very good experience working with Alison Courtenay in Woking. She was friendly, efficient and handled my Will quickly and professionally

Legal experts tagged in
this review

A representative from Dutton Gregory LLP responded to this review

Good afternoon. Thank you for taking the time to provide this feedback; we're delighted to read about the great support that Alison provided to you. Mark - Dutton Gregory

0
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June

Verified
Wills, Trusts & Probate

Lasting Power of Attorney

Alison was extremely friendly, explained everything clearly and guided us through the entire process with professionalism and care. We were very pleased with the service she provided and wouldn't hesitate to recommend to others.

Legal experts tagged in
this review

A representative from Dutton Gregory LLP responded to this review

Good afternoon June. Thank you for providing this feedback, we're really pleased to read how well Alison supported you. Mark - Dutton Gregory

0
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Ashley Nixon

Verified
Wills, Trusts & Probate

Friendly, clear and simple

I've recently drawn up my will with Anne and it was a very smooth process, everything was explained clearly and additional information and advice given where needed.

Solicitors tagged in
this review

A representative from Dutton Gregory LLP responded to this review

Good morning Ashley. Thank you for taking the time to provide this feedback; we're so pleased to read how well Anne supported you. We'll be sure to pass your feedback onto Anne and the team. Mark - Dutton Gregory

0
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anonymous

Verified
Wills, Trusts & Probate

Helpful and diligent service

Ella Robinson-Austin handled matters relating to my late father's Will very thoroughly and professionally.

Solicitors tagged in
this review

A representative from Dutton Gregory LLP responded to this review

Good afternoon. Thank you for providing this feedback; we're pleased that Ella supported you so well. Mark - Dutton Gregory

0
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Other Reviews

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Carl Fitzsimmons

Carl

Professional, fast communication and smooth process from start to finish! Thanks again

0
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Mike

Mike

I was supported by Ella and her team for a personal matter Everything went smoothly, they were very supportive and the matter was closed quickly and efficiently. However some 5 months later they have contacted me with a very curt and presumptuous email asking for more money because they forgot to add it to the original invoice. I paid it, but have informed them that I'd update my review for the company. Another instance of a company/customer experience being let down by some actions/individuals🤷‍♂️

Good afternoon Mike. Thank you for taking the time to provide this feedback; we always aim to deliver the very best experience across all stages and interactions of a matter so we're saddened to read that we weren't able to match your expectations on this occasion. We can see that you have been speaking with a member of the team about this, so will discuss and look into this with them. Mark - Dutton Gregory

0
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Nivio Fuschini

Housing & Property

Nivio

Lily Benson was very professional and kept me updated throughout the whole process, even while I was living abroad. Clear communication and everything went smoothly. Recommended.

Legal experts tagged in
this review

Good morning Nivio, Thank you for taking the time to provide this feedback; we're delighted to read how well Lily supported you. We'll be sure to pass your feedback on to Lily and the team. Dutton Gregory

0
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Charlotte McCadden

Housing & Property

Charlotte

We had a really positive experience with Dutton Gregory during the sale of our flat and purchase of our new home. A special thank you to Kirsty Peto, who worked so hard throughout and always kept us updated. She was a real breath of fresh air and such a pleasure to deal with. We’re so grateful for everything she did to help get us over the finish line. Thank you Kirsty!

Legal experts tagged in
this review

A representative from Dutton Gregory LLP responded to this review

Good morning Charlotte. We're delighted to read how Kirsty supported you so well; we'll be sure to pass your feedback onto Kirsty and the team. Thank you for taking the time to provide this feedback. Mark - Dutton Gregory

0
Collected on: Google collection source logo
Profile image of Chris Henson

Chris Henson

Commercial Property

Chris

I instructed Dutton Gregory on my first commercial property purchase. Whilst the transaction itself completed successfully, I was disappointed with the level of service and advice I received. During my own review of the completion statement, I identified several significant errors, including the omission of rent deposits for two commercial units, rent paid in advance not being accounted for, and an incorrect Stamp Duty Land Tax calculation. Had I not queried these figures myself, I would have overpaid by over £13,000. Whilst mistakes can happen, I would not have expected errors of this nature or magnitude on a completion statement prepared by a solicitor. I was also concerned that a charge document submitted to Companies House contained my signature and my witness's residential address, which became publicly available. I later discovered that this information could have been redacted before submission. My previous experience with a similar Companies House filing was that such information had been redacted as a matter of course, so I had no reason to believe this document would be treated differently. My concern is not that they failed to follow an instruction—I wasn't aware there was a decision to make. Rather, I would have expected a solicitor, particularly knowing this was my first commercial property transaction, to advise me that the document would be published in full and that redaction was an available option. Following a complaint, the firm maintained that advising on redaction was not part of its standard process unless specifically requested. Whilst I respect that this is their position, I remain disappointed by the outcome and feel that a little more proactive guidance, together with greater attention to detail throughout the transaction, would have avoided these issues entirely. For those reasons, I would be hesitant to use the firm again.

Solicitors tagged in
this review

Good afternoon Chris. Thank you for providing this feedback. We understand that you have been speaking with the team regarding this, and they have looked into this and provided a response. Mark - Dutton Gregory

0
Collected on: Google collection source logo

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