R
Collected on:
Avoid
This review is for a different branch.
This firm was recommended to us by our Estate Agent, his wife is a Solicitor here. We thought it would be convenient for us to have the two together, I went with his recommendation, I hadn't read the Google reviews, I wish I had.
Ms Blackwell was my solicitor. It started well. I had instructed her a week or so before the house went on the market. All the forms were filled in and returned. An offer was accepted three days after being placed for sale. That's when everything slowed to a grinding halt.
Communication was very poor, extremely slow. Confusing and conflicting information regarding the sale was given by Ms Blackwell.
Add insult to injury, after I complained about what was happening via email I spoke to Ms Stumpenhusen, the complaints manager.
She was very confrontational and I barely got a word in. She asked me if I had lost faith in the firm, to which I answered yes. I tried to explain why and was wanting to work something out, when Ms Stumpenhusen started shouting at me. She then hung up. I then received an email accusing me of using constant profanities during the telephone conversation. Anyone who knows me knows that I don't like confrontation and bad language.
I tried to contact the firm via the phone and email to address the accusations that had been directed towards me as I was shocked, very confused and upset over them, but I was ignored. I finally received an email saying that the firm was pulling out of representing me and my house sale - we were touching distance of the contract exchange.
I asked for proof of my phone conversation to vindicate myself as I was completely innocent, surely they record them? I heard nothing. I truly wish I had recorded it as it would have proved my innocence.
Fortunately every cloud has a silver lining, I went to Andrew Gordon & Co, literally a few doors down and they completed the house sale so professionally and knowledgeably the difference between the two firms was like chalk and cheese.
So my advice to any potential customers reading my review - I can't advise you strongly enough than to avoid this firm. You have been warned. For confirmation check out the other reviews.
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