Consumer Caution – Our Experience
We’ve recently received a “Letter Before Action” from Paul Robinson Solicitors while away on holiday – despite previously being informed that the matter had been closed. An unpleasant surprise, to say the least.
Regrettably, we have now paid £1,000 to Paul Robinson Solicitors under pressure due to an ongoing dispute involving individuals we dealt with during the process: Johnathan Kwing and Lorraine Lancaster.
While we understand that others may have different experiences, our personal dealings have left us disappointed. In our view, communication was poor, and key concerns were not properly addressed, including:
1. As landlords, we were clear from the outset that we did not expect to be charged for the LPE1 form, as the sale was initiated by our long-term tenant.
2. We were advised verbally on several occasions that the tenant’s solicitor would handle the cost. The agreement we were asked to sign suggested otherwise, and we chose not to sign.
3. Our personal information was shared with another solicitor without our consent, which raises potential GDPR concerns.
Despite not signing any formal agreement, we found ourselves liable for costs we explicitly sought to avoid. We received no phone calls to address these concerns directly, and attempts to resolve the matter amicably were unsuccessful.
We cannot recommend this service based on our experience and would advise others to exercise due diligence before engaging.
