anonymous
Housing & Property
Excellent
Kept up to date on all stages of my claim
Legal experts tagged in
this review
Driscoll Kingston & Co Limited
Structural Defects
|
610 Total Company Reviews
Structural Defects
|
610 Total Company Reviews
1st Floor, 5 St Paul's Square, Liverpool, Merseyside, L3 9SJ
Accepting new clients
1st Floor, 5 St Paul's Square, Liverpool, Merseyside, L3 9SJ
Regulated by:
The Solicitors Regulation Authority
Regulator ID: 839699
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Driscoll Kingston & Co Limited Review Scores & Client Satisfaction Overview
Excellent
Value for
Money
Money
Value for money
8%
above national average
About this score
This rating is based on verified client feedback and compares how this firm’s value for money is perceived against the national average. In legal services, value for money is not about being the cheapest option, but about whether clients feel the service, expertise, and outcome justified the cost. This comparison helps place client experiences in context when choosing a law firm.
Success
Rate
Rate
Satisfied with outcome
9%
above national average
About this score
This rating is based on client feedback and compares how satisfied people were with the result of their legal matter against the national average for similar legal services. While every case is different and outcomes can depend on the law, the facts, and decisions made by courts or tribunals, this comparison is designed to be like for like.
When a firm has a large number of reviews, individual case differences tend to balance out over time. This makes the national average a useful benchmark for understanding how often clients feel the result achieved was fair and appropriate for their situation. Even small differences from the average can therefore reflect a meaningful difference in the overall standard of legal service provided.
Would
Recommend
Recommend
Would recommend to friends and family
10%
above national average
About this score
This score shows how likely clients are to recommend this law firm to friends or family, based on verified reviews and compared with the national average. In legal matters, recommendations are usually based on trust, clarity of advice, and how supported clients felt throughout their case. This comparison helps show how consistently a firm meets those expectations.
Communication
4.6/5
Initial Impressions
4.5/5
Approachability
4.6/5
Documentation Accuracy
4.6/5
Legal Knowledge
4.6/5
Value for money
4.5/5
Accreditations
Driscoll Kingston & Co Limited are accredited by
Description
Welcome to Driscoll Kingston & Co, a premier nationwide law firm dedicated to providing outstanding legal services with a strong emphasis on client care and ensuring access to justice for all. With over three decades of experience, we have earned a reputation for our steadfast commitment to clients and our determined approach to winning cases
Rankings by area of expertise
The rankings below show the areas of expertise that Driscoll Kingston & Co Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Driscoll Kingston & Co Limited Review Scores & Client Satisfaction Overview
Excellent
Value for
Money
Money
Value for money
8%
above national average
About this score
This rating is based on verified client feedback and compares how this firm’s value for money is perceived against the national average. In legal services, value for money is not about being the cheapest option, but about whether clients feel the service, expertise, and outcome justified the cost. This comparison helps place client experiences in context when choosing a law firm.
8% above
national average
Success
Rate
Rate
Satisfied with outcome
8%
above national average
About this score
This rating is based on client feedback and compares how satisfied people were with the result of their legal matter against the national average for similar legal services. While every case is different and outcomes can depend on the law, the facts, and decisions made by courts or tribunals, this comparison is designed to be like for like.
When a firm has a large number of reviews, individual case differences tend to balance out over time. This makes the national average a useful benchmark for understanding how often clients feel the result achieved was fair and appropriate for their situation. Even small differences from the average can therefore reflect a meaningful difference in the overall standard of legal service provided.
8% above
national average
Would
Recommend
Recommend
Would recommend to friends and family
9%
above national average
About this score
This score shows how likely clients are to recommend this law firm to friends or family, based on verified reviews and compared with the national average. In legal matters, recommendations are usually based on trust, clarity of advice, and how supported clients felt throughout their case. This comparison helps show how consistently a firm meets those expectations.
9% above
national average
Communication
4.5/5
Initial Impressions
4.5/5
Approachability
4.5/5
Documentation Accuracy
4.5/5
Legal Knowledge
4.5/5
Value for money
4.5/5
Accreditations
Driscoll Kingston & Co Limited are accredited by
Description
Welcome to Driscoll Kingston & Co, a premier nationwide law firm dedicated to providing outstanding legal services with a strong emphasis on client care and ensuring access to justice for all. With over three decades of experience, we have earned a reputation for our steadfast commitment to clients and our determined approach to winning cases
Rankings by area of expertise
The rankings below show the areas of expertise that Driscoll Kingston & Co Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Meet the team of Driscoll Kingston & Co Limited
Team members
No Solicitors / Paralegals / Legal experts found with that name.
Nicola Gillam
Breach Handler
5.0
|
3 Reviews
Jennifer Walters
Solicitor
5.0
|
17 Reviews
Abigail Watkins
Legal Assistant
5.0
|
3 Reviews
Alice Delaney
Solicitor
5.0
|
2 Reviews
Andrea Denovellis
Head of Tenancy Deposit Claims
4.9
|
17 Reviews
Ashlea Pilkington
Litigation Executive
5.0
|
9 Reviews
Chloe Humphreys
Legal Assistant
5.0
|
1 Reviews
David Edwards
Solicitor
5.0
|
2 Reviews
Davynia Wylie
Litigation Executive
5.0
|
5 Reviews
Gemma Yeldrem
Legal Assistant
4.5
|
4 Reviews
Georgina Sanders
Trainee Solicitor
5.0
|
4 Reviews
Jack O'Neill
Legal Assistant
5.0
|
3 Reviews
Jennifer Campbell
Associate Solicitor
5.0
|
5 Reviews
Joanne Carmichael
Legal Assistant
5.0
|
2 Reviews
John Dry
Litigation Executive
4.8
|
11 Reviews
Kate Williams
Litigation Executive
5.0
|
1 Reviews
Keith McLaughlin
Litigation Executive
0.0
|
0 Reviews
Lee Flaherty
Chartered Legal Executive
5.0
|
5 Reviews
Lee Mason
Breach Handler
4.8
|
6 Reviews
Lucy Hunter
Litigation Executive
5.0
|
6 Reviews
Marcus Lazenby
Legal Assistant
5.0
|
3 Reviews
Marika Ciechowska
Solicitor
0.0
|
0 Reviews
Meghan Willis
Breach Handler
5.0
|
3 Reviews
Morgan Wilson
Legal Assistant
0.0
|
0 Reviews
Simon Porter
Head of Breach & Costs
5.0
|
5 Reviews
Sian Niccolls
Breach Handler
5.0
|
13 Reviews
Georgia Crinyion
Legal Assistant
0.0
|
0 Reviews
Meet the team of Driscoll Kingston & Co Limited
Team members
No Solicitors / Paralegals / Legal experts found with that name.
Jennifer Walters
Solicitor
5.0
|
17 Reviews
Andrea Denovellis
Head of Tenancy Deposit Claims
4.9
|
17 Reviews
Sian Niccolls
Breach Handler
5.0
|
13 Reviews
John Dry
Litigation Executive
4.8
|
11 Reviews
Ashlea Pilkington
Litigation Executive
5.0
|
9 Reviews
Lee Mason
Breach Handler
4.8
|
6 Reviews
Lucy Hunter
Litigation Executive
5.0
|
6 Reviews
Lee Flaherty
Chartered Legal Executive
5.0
|
5 Reviews
Davynia Wylie
Litigation Executive
5.0
|
5 Reviews
Jennifer Campbell
Associate Solicitor
5.0
|
5 Reviews
Simon Porter
Head of Breach & Costs
5.0
|
5 Reviews
Gemma Yeldrem
Legal Assistant
4.5
|
4 Reviews
Georgina Sanders
Trainee Solicitor
5.0
|
4 Reviews
Nicola Gillam
Breach Handler
5.0
|
3 Reviews
Jack O'Neill
Legal Assistant
5.0
|
3 Reviews
Marcus Lazenby
Legal Assistant
5.0
|
3 Reviews
Abigail Watkins
Legal Assistant
5.0
|
3 Reviews
Meghan Willis
Breach Handler
5.0
|
3 Reviews
Joanne Carmichael
Legal Assistant
5.0
|
2 Reviews
Alice Delaney
Solicitor
5.0
|
2 Reviews
David Edwards
Solicitor
5.0
|
2 Reviews
Kate Williams
Litigation Executive
5.0
|
1 Reviews
Chloe Humphreys
Legal Assistant
5.0
|
1 Reviews
Marika Ciechowska
Solicitor
0.0
|
0 Reviews
Keith McLaughlin
Litigation Executive
0.0
|
0 Reviews
Morgan Wilson
Legal Assistant
0.0
|
0 Reviews
Georgia Crinyion
Legal Assistant
0.0
|
0 Reviews
Contact & Locations - Driscoll Kingston & Co Limited
Opening hours
| Monday | 09:00–17:00 |
| Tuesday | 09:00–17:00 |
| Wednesday | 09:00–17:00 |
| Thursday | 09:00–17:00 |
| Friday | 09:00–17:00 |
| Saturday | (Closed) |
| Sunday | (Closed) |
1st Floor, 5 St Paul's Square, Liverpool, Merseyside, L3 9SJ
Reviews
4.6
/5
391 Reviews
Filter your results
Star rating
Review Source
Rating
Review Source
Clients say
What clients say about Driscoll Kingston & Co Limited
Clients praise the firm for housing and tenancy dispute expertise, especially deposit and repair claims, achieving efficient, favourable settlements. Reviewers highlight professionalism, clear explanations of legal options, strong case management and effective outcomes. Valued soft skills include excellent communication, prompt responsiveness, empathy, approachability and supportiveness; clients note patience in explaining jargon, respectfulness, and reassurance during stressful proceedings. The team is described as friendly, reliable and persistent, delivering timely updates and making the process straightforward and confidence-inspiring.
excellent communication
professional service
great outcome
helpful staff
timely responses
clear explanations
supportive team
efficient process
friendly manner
highly recommended
ReviewSolicitors Review List
James H
Verified
This review was submitted by a verified client of Driscoll Kingston & Co Limited.
Housing & Property
Absolutely fantastic
Jennifer and Jack have both been absolutely amazing throughout the whole process. Great communication, professional and the best outcome we could have hoped for. Thank you! Highly recommended.
from Driscoll Kingston & Co Limited
Thank you for your kind feedback, James. We’re pleased to hear that Jennifer and Jack provided great communication and professional support throughout your matter, and that you achieved a positive outcome.
Patricia Leatherland
Verified
This review was submitted by a verified client of Driscoll Kingston & Co Limited.
Housing & Property
Exceptional
Excellent service from start to finish of my claim. Thank you so much, would highly recommend.
Legal experts tagged in
this review
from Driscoll Kingston & Co Limited
Thank you for your feedback, Patricia. We’re delighted to hear that you received excellent service from start to finish of your claim and that you would highly recommend the team. We appreciate your kind words.
Pavan
Housing & Property
Tenancy Deposit Claim
I cannot thank Ms. Lucy Hunter enough for the exceptional support she provided throughout my case. From the very beginning, she kept me informed with timely updates, responded promptly to every question, and maintained excellent communication at every stage of the process. What stood out most was how approachable and supportive she was when helping me make important decisions. Lucy took the time to explain my options clearly, guided me on the next steps, and gave me confidence during what could have been a very stressful experience. Thanks to her dedication, professionalism, and hard work, I was able to win my case and successfully recover my deposit and compensation. I am truly grateful for everything she has done for me and could not have asked for better representation. Lucy is a real credit to her firm, and I sincerely wish her every success in her future cases and career. Thank you again, Lucy, for all your help and support.
Legal experts tagged in
this review
from Driscoll Kingston & Co Limited
Thank you, Pavan, for your kind feedback. We are glad to hear that Lucy provided such supportive, professional, and clear guidance throughout your tenancy deposit claim, and that you were pleased with the outcome. Your comments are greatly appreciated.
Alan hall
Claim for tenancy deposit
Nothing but great things to say thanks for all the work put in amazing result thanks again
from Driscoll Kingston & Co Limited
Thank you, Alan, for your kind feedback. We’re glad to hear you were pleased with the result and the work carried out on your tenancy deposit claim.
Other Reviews
Ariadne
Ariadne
Awful experience and 6 wasted years on a housing claim when this could have been resolved with a decent solicitors. Don’t use if you rent privately.
from Driscoll Kingston & Co Limited
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your experience and the frustration you have felt over the duration of your claim. Six years is an exceptionally long time to wait for a resolution, and we understand how incredibly stressful housing and tenancy issues can be, especially for private renters. While we cannot change your past experience, we take your comments very seriously and would welcome the opportunity to look into the specific details of your file to better understand what happened and where communication or timelines broke down. If you are open to discussing this with us directly, please contact our practice management team so we can address your concerns properly. We wish you all the best in resolving your housing matters moving forward.
ice
Housing & Property
ice
Driscoll Kinston & Co not only done their job thoroughly and professionally, but one of their particular members went above and beyond the call of duty, as originally they said, because of the court fees and everything else. That they had to pay out. I wasn't entitled to any money, but she managed to get me some money. Anyway, despite the fact that I already accepted the settlement. this is the reason for 5 stars.If I could, I would give ten the are well worth considering if you've got damp or mould in your home and disrepair, that needs doing well recommended!
Driscoll Kingston & Co Limited
Thank you for your feedback. We’re pleased to hear that you feel we went above and beyond to assist you and achieve a positive outcome. Your kind words and recommendation mean a lot, and we’re glad you were satisfied with the service provided.
Mehmet
Housing & Property
Mehmet
Lucy was such a big help! She always taking care of my questions and my case. It is good to working with a firm that always responsive, thanks to Lucy again!! Highly recommended place
Driscoll Kingston & Co Limited
We appreciate your kind feedback, Mehmet. We're pleased to know you felt well looked after by Lucy, and we will be sure to pass this on to her. Thank you for your recommendation.
Qasim
Qasim
My immature landord was not returning my deposit. I discussed the case with these guys and they sent me 29 pages conditional fee agreement contact. I was quite reluctant and unsure but after they answered quesiton serval time. Once I signed the contract they started to work. I got my deposit back within a couple of months (delay was on landlord side). Highly recommanded!
Driscoll Kingston & Co Limited
Thank you for your feedback, Qasim. We’re glad we could guide you through the process and help you recover your deposit efficiently. Your recommendation means a lot to us!
Ronlad
Ronlad
Had these so called solicitors representing me they do get results but that's because they want there 35% kept on asking me stupid questions Like how do I know the work wasn't finished by Lee mason I said because I'm looking at it then the contractors left my flat unattended for over an hr I took a video sent it in with an email and the brains of the company Simon porter asked me how I knew they wasn't there...seriously once they get there payment they come up with excuse after excuse I find them incompetent and am still waiting for my flat to be completed like I said they get results but only because they want there money find someone else as these are only concerned about them selfs
Driscoll Kingston & Co Limited
Hi Ronlad. I'm sorry to hear that you feel you had a negative experience with the firm. Please get in touch with us to discuss the matter further.
Reviews
4.6
/5
610 Reviews
Filter your results
Star rating
Review Source
Rating
Review Source
Clients say
What clients say about Driscoll Kingston & Co Limited
Clients praise the firm for housing and tenancy dispute expertise, especially deposit and repair claims, achieving efficient, favourable settlements. Reviewers highlight professionalism, clear explanations of legal options, strong case management and effective outcomes. Valued soft skills include excellent communication, prompt responsiveness, empathy, approachability and supportiveness; clients note patience in explaining jargon, respectfulness, and reassurance during stressful proceedings. The team is described as friendly, reliable and persistent, delivering timely updates and making the process straightforward and confidence-inspiring.
excellent communication
professional service
great outcome
helpful staff
timely responses
clear explanations
supportive team
efficient process
friendly manner
highly recommended
ReviewSolicitors Review List
anonymous
Housing & Property
Excellent
Kept up to date on all stages of my claim
Legal experts tagged in
this review
Anonymous
Verified
This review was submitted by a verified client of Driscoll Kingston & Co Limited.
Great Service
Excellent service, always very responsive and helpful.
Legal experts tagged in
this review
from Driscoll Kingston & Co Limited
Thank you for your five-star rated review.
James H
Verified
This review was submitted by a verified client of Driscoll Kingston & Co Limited.
Housing & Property
Absolutely fantastic
Jennifer and Jack have both been absolutely amazing throughout the whole process. Great communication, professional and the best outcome we could have hoped for. Thank you! Highly recommended.
from Driscoll Kingston & Co Limited
Thank you for your kind feedback, James. We’re pleased to hear that Jennifer and Jack provided great communication and professional support throughout your matter, and that you achieved a positive outcome.
Patricia Leatherland
Verified
This review was submitted by a verified client of Driscoll Kingston & Co Limited.
Housing & Property
Exceptional
Excellent service from start to finish of my claim. Thank you so much, would highly recommend.
Legal experts tagged in
this review
from Driscoll Kingston & Co Limited
Thank you for your feedback, Patricia. We’re delighted to hear that you received excellent service from start to finish of your claim and that you would highly recommend the team. We appreciate your kind words.
Pavan
Housing & Property
Tenancy Deposit Claim
I cannot thank Ms. Lucy Hunter enough for the exceptional support she provided throughout my case. From the very beginning, she kept me informed with timely updates, responded promptly to every question, and maintained excellent communication at every stage of the process. What stood out most was how approachable and supportive she was when helping me make important decisions. Lucy took the time to explain my options clearly, guided me on the next steps, and gave me confidence during what could have been a very stressful experience. Thanks to her dedication, professionalism, and hard work, I was able to win my case and successfully recover my deposit and compensation. I am truly grateful for everything she has done for me and could not have asked for better representation. Lucy is a real credit to her firm, and I sincerely wish her every success in her future cases and career. Thank you again, Lucy, for all your help and support.
Legal experts tagged in
this review
from Driscoll Kingston & Co Limited
Thank you, Pavan, for your kind feedback. We are glad to hear that Lucy provided such supportive, professional, and clear guidance throughout your tenancy deposit claim, and that you were pleased with the outcome. Your comments are greatly appreciated.
Other Reviews
Ariadne
Ariadne
Awful experience and 6 wasted years on a housing claim when this could have been resolved with a decent solicitors. Don’t use if you rent privately.
from Driscoll Kingston & Co Limited
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your experience and the frustration you have felt over the duration of your claim. Six years is an exceptionally long time to wait for a resolution, and we understand how incredibly stressful housing and tenancy issues can be, especially for private renters. While we cannot change your past experience, we take your comments very seriously and would welcome the opportunity to look into the specific details of your file to better understand what happened and where communication or timelines broke down. If you are open to discussing this with us directly, please contact our practice management team so we can address your concerns properly. We wish you all the best in resolving your housing matters moving forward.
Laura Kenneally
Laura
Absolutely awful to deal with and had the worst experience. I was awarded money in my claim last year and yet every bit of attempt to receive communication in relation to this has been ignored by Lucy Hunter. The representation I was given was absolutely horrendous. No one from the actual firm came to London to represent me and instead sent a “legal advocate” who arrived late, knew absolutely nothing about my case and claim. She was grossly underprepared and it was humiliating that I almost had to represent myself at one point. The judge was irate that she didn’t even know the cases and statute that she was referring to. I complained to them and I was told that it would be investigated and yet when I have tried to get answers literally ghosted. I am disgusted. I was heavily pregnant going into court. This is my very first time in court and I was beyond anxious and stressed and I was actually on bed rest for a week after the court date because of the humiliation and stress I experienced. I would never in a million years recommend this solicitors to anyone. They are rubbish and I feel completely validated in saying this as I was treated appallingly. They have so much to answer to
from Driscoll Kingston & Co Limited
Thank you for your feedback. We take all complaints seriously and would encourage you to contact us directly at complaints@driscollkingston.co.uk to ensure the matter is looked into and responded to appropriately.
Dom
Dom
I got the best possible outcome I could’ve asked for. I’ve never had to get solicitors involved with anything previously so I had no idea on what the process would be but everything was explained to me every step of the way. Thank you!
from Driscoll Kingston & Co Limited
Thank you for your kind feedback — we're pleased we achieved the best possible outcome for you. It was a pleasure to guide you through the process and explain each step.
Sophie Glover
Sophie
After spending months of gathering evidence , sharing pictures of inside my home and making statement after statement my case was dropped 4 days prior to get compensation they pulled out . My children are appalled . Absolute scammers .
from Driscoll Kingston & Co Limited
Dear Sophie, Thank you for sharing your experience. We’re very sorry to hear how upsetting this has been, especially after the time and effort you put in and the impact on your family. This is not the experience we would want for any client. While there can be reasons a case cannot proceed, we understand how frustrating it is for this to happen so close to an expected outcome. We would welcome the opportunity to review this further if you wish to contact us directly.
Linda Holme
Linda
I have today received settlement from a service carried out by this company. I was treated respectfully at all times from every person that I spoke to. I was updated with each part of all procedures and would recommend them to anyone looking for legal representation of similar cases. Regards linda holme .
from Driscoll Kingston & Co Limited
Dear Linda, Thank you for sharing your feedback. We are pleased to hear that you were treated with respect throughout and kept fully informed at every stage of the process. We are glad the matter has concluded successfully and appreciate your recommendation to others seeking legal representation.
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