Thompsons Solicitors LLP

This review is for a different branch.

Absolute nightmare dealing with…
Absolute nightmare dealing with Thompsons Solicitors. They are representing me through my Union, The PCS. Thompsons have been shockingly unprofessional beyond belief. Please think carefully before you use them. Nearly 3 years and very little done by them. My case was passed from Newcastle to Leeds due to failings by Thompsons and now, nothing has happened in over a year. The solicitor in Leeds now tries to blame me - stating I asked for more time. Totally incorrect and it seems a clear attempt to try to cover up for their mistakes. No health reports have been sought. A teams call with the barister, which was promised, has not happened. A review of the statement, which is now out of date, due to change of approach, has not been done and today an attempt to blame me for this too, has been made. Witnesses have moved jobs in the delayed process. A witness who provided her phone number but stated she wasn't sure if she could help, but was happy to talk, has crucially not been contacted. It's been a total disgrace. Please do not put your self in this horrible position I find myself in. I'm in tears following a call from them 20 minutes ago. Disgraceful.

This review is for a different branch.

I am extremely pleased with the highly skilled, professional, patient and supportive service & outcome I received from Beverley Hicks at Thompsons with my personal injury claim. She took her time to explain in detail each step of the process and answer any questions I had along the way. Sometimes things took longer than I expected, but there was always a reason such as awaiting specialist consultant reports or appointments etc. I'm really pleased with the outcome and felt the process was thorough and respectful. Beverley was adept at making an extremely stressful and at times unknown situation feel very well handled, trustworthy and well advised.

This review is for a different branch.

First of all i would like to thank Thompsons for the service,
And most of all Phillip James.
The service thay he provided me over the last few years has been brilliant.
He explained everything to me, what was happening, what to expect.
Always going above and beyond to ensure I knew what was going on and assure on everything that was going on.
I couldn't thank him enough.
So a review will help .

Thanks

This review is for a different branch.

Thompsons took up my personal injury case through my union membership, I did not pay anything for the service as costs to me were covered by my union.

The accident took place in February 2018, and it took several years to resolve my claim, it was an unusual injury and finding the right expert witness took some time. The injury resulted in me having hand surgery and long term neuropathis pain. The injuries and onging pain management have had a long term, ongoing, impact on my life.

There were several changes of personel in the time Thompsons were dealing with my case, and the pandemic did not help as things moved very slowly during that period. My case was transferred from a paralegal to a solicitor once the nature of my injury was valued.

All Thompsons staff were persistent and tenacious on my behalf and my solicitor got me a really good settlement. I am so greatful to them, the financial settlement has made my quality of life much better as I have been able to buy what I need to manage pain, including a car that is easier for me to drive.

Thanks so much, Karen (my solicitor)

This review is for a different branch.

Very professional and prompt response when any questions were asked etc