Lee Hillyard
Appalling Service
My father in law passed away on Thursday 28th August. On Friday 29th I telephoned to find out what we needed to do regarding his will, which Lamb and Holmes held, and I was told they would get somebody to call me back.. Having had no response, I called again on Tuesday 1st September and was told the email had been sent for someone to call me and they would send again. Thursday 3rd September, still no response so called and was told the same. This time I requested to speak to someone rather than them emailing internally. I spoke with Ben who said he would need to get the will out and call me back. Friday 4th September Ben called me back to advise it would be more expensive for him to deal with this and he would get 1 of his colleagues to email and arrange for us to meet. Ben did say it would not be that day, but would be Monday or Tuesday next week. We are now Thursday 11th September, I have been trying to arrange a meeting to understand what we need to do with regards to the will for 2 weeks, and still no response. I have never had such poor service, especially under the current circumstances.
