01604828282
Our experienced solicitors are dedicated to providing expert and effective legal advice to individuals and businesses. We set our own standards above and beyond what is expected within the legal profession and hold to the belief that excellence is not an exception, but routine in dealing with every client and their individual needs. We take the time to understand you and your needs to provide clear and concise advice. We have offices in Milton Keynes and Northampton and offer the following legal services: Corporate Services, Commercial Property, Debt Recovery, Dispute Resolution, Employment Law, Family Law, Intellectual Property, Residential Property, Mediation, Wills, Trusts and Probate. Franklins the legal service for you and for business. Read more...
Franklins Solicitors LLP
have 3 other locations
Limited data.
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Franklins Solicitors LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Franklins Solicitors LLP. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Franklins Solicitors LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Franklins Solicitors LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Franklins Solicitors LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Franklins Solicitors LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that Franklins Solicitors LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Alastair
Collected on:
We dealt with Shakira , who looked after us while we updated our Wills and put LPAs in place . At all times she was professional , polite , knowledgeable and efficient .
I would definitely recommend Franklins and Sharika .
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Matter Type:
Residential Conveyancing
Heather
Collected on:
DO NOT USE THIS FIRM! I had to report them to the Legal Ombudsman who agreed Franklin’s offer a poor service. It took Franklin’s (Denise Watson)seven months to complete on two properties even though there was no chain. They lost documents and took over two years to send through NHBC documentation. They had an IT breach and we received scam emails for a few months showing our personal information from the hacker. This meant we had to change our internet provider to prevent further scam emails. They do not record their telephone conversations, so whatever you instruct them verbally is not noted and therefore you cannot hold them to account over promised verbal instructions you receive or give them! BEWARE!
A representative from Franklins Solicitors LLP responded to this review on 12 January, 2024:
Dear Heather, Thank you for your feedback. As you have already stated, you reported this matter to the Legal Ombudsman who have conducted an extensive review of this matter and the way it was handled. We are disappointed to see that a number of the points mentioned in your review are factually incorrect and also omit key information, including: • At no stage did the Legal Ombudsman agree that the service was poor • Your review mentions Scott Wright, who was not involved in your matter • Your review also does not mention that the Legal Ombudsman review found that we took all reasonable steps to keep your data safe and secure. We take data security very seriously and are one of the only law firms to have achieved and maintain the Cyber Essentials Plus Certification As you are aware, we have taken the necessary steps to remedy any issues found by the Legal Ombudsman. We take constructive feedback on board and are always looking at ways we can improve the experience for our clients and embed this into our training and processes. However, we believe that your review does not accurately reflect your experience for the reasons listed above. Regards, Rosanna
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Matter Type:
Wills
Sophie
Collected on:
The staff were helpful, friendly, knowledgeable and very efficient throughout the process. I would definitely recommend them to others.
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Matter Type:
Probate
Kay
Collected on:
Adam and his team provided an excellent professional service carrying out the probate for my late mother's estate and took a great deal of pressure from me. Would highly recommend.
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Matter Type:
Trusts
Anonymous
Collected on:
Helen explained everything very well and replied to enquires/queries promptly. Helen has provided our family with peace of mind for the future.
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Matter Type:
Residential Conveyancing
Anonymous
Collected on:
I would definitely recommend Franklins. I've been very impressed, even with the extra complication of lockdown!
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Anonymous
Collected on:
Thank you to the team for all your help.
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Anonymous
Collected on:
Thanks for your very professional support throughout this whole process. I’d be honoured if you use some of my comments! You earned them!
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Matter Type:
Residential Conveyancing
Anonymous
Collected on:
We had such a wonderful experience with Liah, Isobel, and team! We were so thrilled with the service and really helped us on our mission as first time buyers!
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Anonymous
Collected on:
Considering the outcome of the virus everything was done perfectly and top rate.
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Adele
Collected on:
I am very happy with the professional service from Franklins Solicitors. They are very thorough and work to a very high standard meeting deadlines. I would not hesitate to use Franklins Solicitors again in the future. A big thank you again.
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Amy
Collected on:
Have always used Franklins.
Sara & Bianca helped me out with an issue I had with my employer. They were both very professional and helpful!
Will continue to use Franklins if I ever need a solicitor again :)
Thankyou
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Kiran
Collected on:
Lauren Smith was helpful, informative, responsive and overall it was a smooth process - I would use them/her again
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martin
Collected on:
There was always someone at the end of the phone and explanations and advice we're always friendly and helpful.
My only criticism would be the time it takes to get from agreement of purchase to completion, but apparently everyone else I have spoken to thinks this was quite quick! Otherwise great and would definitely use Franklin's again.
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Sunder
Collected on:
Nice experience - Very prompt & courteous
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In choosing Franklins you are selecting one of the most technologically advanced solicitors in the country backed by over 30 years of experience. Franklins was set up by Michael Franklin and Keith Wyld in 1982 and since then has grown to be a well-respected firm occupying offices in both Central Milton Keynes and Northampton employing 100 staff. We are one of the most highly quality-assured firms in the regions having achieved accreditation to ISO 9001. We have also achieved the award of the Law Society quality accreditation, Lexcel. These nationally and internationally recognised quality marks indicate the extent of our commitment to providing a first class service to you and set us apart from the vast majority of other law firms and legal services providers. As a result of our hard work we regularly receive thank you letters, repeat business and referrals from our thousands of satisfied clients. We are a firm who will always provide you with both a friendly and efficient service and pride ourselves on our reputation as a firm of solicitors who put our clients first. We would be delighted for you to become a new client of ours. Please contact us for anything we can help you with by completing our online “contact us” form. Mission Statement Franklins Solicitors set their own standards above and beyond what is expected in the legal profession. Excellence is not an exception but routine in dealing with every client and their individual needs
