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How Alun Jones Family Law Limited Compares

Value for money

This firm - 93%
National Average
Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Alun Jones Family Law Limited on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Alun Jones Family Law Limited. These questions include:

  • Value for money (a rating of 1-5)
  • How much were you initially quoted or how much did you expect to pay?
  • Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
  • Did you think this was underpriced, overpriced or about right?
  • Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 3%
Overpriced 7%
About Right 88%

If you would like to read more about how we work with our review data please see our Transparency section.

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Would recommend to
friends and family

This firm - 93%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Alun Jones Family Law Limited and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.

You can use this data to see how Alun Jones Family Law Limited performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.

As part of our review questionnaire we ask the question:

"Would you recommend this firm to somebody else?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 93%
No 7%

If you would like to read more about how we work with our review data please see our Transparency section.

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Satisfied with
outcome of matter

This firm - 93%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Alun Jones Family Law Limited and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Alun Jones Family Law Limited compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 93%
No 7%

If you would like to read more about how we work with our review data please see our Transparency section.

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Rankings by area of expertise

The rankings below show the areas of expertise that Alun Jones Family Law Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.7/5

Reviews summary

  • Excellent

    67
  • Very Good

    1
  • Average

    0
  • Poor

    0
  • Awful

    5

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge
Anonymous

Verified review

This review has been left by a verified client who used Alun Jones Family Law Limited.

Anonymous

March 07, 2024

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Solicitor = Good. Billing = Absolutely awful

Hannah did a good job, however this was totally over-shadowed by the totally awful billing which I feel was never totally resolved. This caused much stress for me. For this reason, I would never use them again.

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Nick Thorne

Verified review

This review has been left by a verified client who used Alun Jones Family Law Limited.

Matter Type:

Financial Matters

Nick Thorne

November 29, 2023

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Transparency & clear communication which was VERY QUICK!!!

I approached AJFL in July 2023 time to assist me with a messy divorce (Financial & Matrimonial element), from the get-go I was provided quick, clear and jargon free advice/communication - this continued throughout my case!! My solicitor throughout was Rhian Jones, absolutely amazing!! I cannot recommend Rhian enough and if/when need arises in future, I will 10000% go back to Rhian. She was extremely clear in all communication, she listened to me and really understood my case, for example, very late on in the case information came up that I didn't think Rhian was aware of, but evidently she had listened and noted this from our very early conversations. What impressed me most was the speed of replies to communication, very often within the hour, even when vast amounts of information/data were involved. This assured and gave me confidence that Rhian cared and understood me and my situation and I just wasn't a "Case" or "Folder" sitting on her desk. I implicitly trust Rhian after my experience with her these last few months and I have already recommended AJFL & in particular Rhian to several people looking for similar legal services.

Thank AJFL and Rhian, I trusted you in to navigate me through a difficult, complex, life changing process and you didn't once let me down.... 'Thank You'.

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James

Verified review

This review has been left by a verified client who used Alun Jones Family Law Limited.

James

October 12, 2023

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Absolutely Outstanding!

I contacted AJ Family Law to help me with a difficult separation involving children. Hannah was assigned to my case who I quickly discovered to be one of the most impressive and competent people I have ever had the pleasure of dealing with. Her knowledge and expertise were of great reassurance during an exceptionally difficult period. Communication was excellent, emails and calls responded to quickly, translating my (sometimes rambling!) concerns and issues into sound legal advice and effective correspondence. I truly felt supported at every step and never once doubted the service I received. Ultimately, we received the result I wanted. I could not be happier and would recommend Hannah to anyone who has found themselves in a similar position, she will fight your corner!

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Andy

Matter Type:

Financial Matters

Andy

September 21, 2023

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Financial consent order

Rhian Jones was instructed to arrange the financial consent order for my divorce being recommended by a friend. There were a number of difficult hurdles to overcome but Rhian's tenacity to reach the outcome needed, her efficiency, her friendly and approachable manner, her clear and prompt communication and her ability to manage my expectations made a potentially emotional and stressful process a joy. I would highly recommend Rhian to anyone seeking family legal representation.

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Gemma

Verified review

This review has been left by a verified client who used Alun Jones Family Law Limited.

Matter Type:

Financial Matters

Gemma

July 19, 2023

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Financial Consent Order - Proceeding Divorce

I had previously used a different solicitor before coming to AJFL, I wasn't satisfied I was being represented in the best way and needed to find a new representation. AJFL was recommended by someone who was in a similar position. I reached out to Rhian who offered impartial advice immediately through emails and invited me to a free face to face meeting to discuss and outline what I required representation with. Rhian was exceptional upon meeting and within a short time frame I felt confident that I would be represented in the way I needed. My case took some difficult twists and turns throughout (from the other party's side) leading to my case being complex. I was offered a fixed price fee to conclude a FCO and during this time Rhian was extremely responsive, always answering emails, questions and providing legal advice effectively. Rhian and the team at AJFL went over and above the original ask, provided more support and legal advice that we originally thought, never once increased costs or made me feel like it was to benefit them financially, they gave me reassurance I was being reasonable within my FCO and helped me enforce when the order was breached. In the nicest possible way I hope to not ever need these services again however if you're going through a divorce, need guidance and legal support in terms of financial consent orders and want solid, robust and exceptional representation for a very reasonable fee PLEASE use AJFL! I honestly couldn't of got through the last year without the support of AJFL team.

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Scott

Verified review

This review has been left by a verified client who used Alun Jones Family Law Limited.

Scott

July 07, 2023

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Exceptional customer service, friendly and knowledgeable staff

Id have no hesitation in recommending Alun Jones Family Law. I really enjoyed using their digital software to provide them with all of the information they needed up front (they also offered to do this in-person) - this drastically sped up the process and put us in a great position ahead of our first meeting.

Throughout the process they were always speedy to reply, they offered considered advice and in terms of service and professional, it was second to none.

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Anonymous

Verified review

This review has been left by a verified client who used Alun Jones Family Law Limited.

Anonymous

June 05, 2023

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Review of service offered by Rhian

Rhian has supported us through an incredibly difficult, highly emotive and high conflict family divorce proceedings. She has always been there when we have needed for advice and to listen to the challenges we are facing, and both her legal knowledge and the holistic way in which she has helped us with our case has been second to none. I would not hesitate to recommend both her services and the firms services to anyone else who has the misfortune to go through family court proceedings.

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James

James

May 25, 2023

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Divorce settlement

Hannah guided me through an (obviously) unwanted and stressful situation with compassion, expertise and care. Everything was explained with no pressure and a thorough and very human insight. Couldn't have wished for a better experience.

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J

J

April 24, 2023

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Professional and understanding

I had a great experience with Alun Jones Family Law. Rhian was professional, friendly and understanding of my situation. I'd recommend them to friends (In fact, I already have). Jo

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Robert Milloy

Verified review

This review has been left by a verified client who used Alun Jones Family Law Limited.

Robert Milloy

April 14, 2023

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Divorce

Divorce is a painful and emotional experience. Being supported by an outstanding solicitor and firm makes life so much easier. Rhian is not only a talented and gifted solicitor but had the ability to make the complex simple and reassure. She made a material difference and I could not recommend her and Alun Jones more! If your facing this situation they will definitely help and support you.

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Reviews collected from

Jon

Jon

February 24, 2024

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Jon

I was referred to this firm by a friend who had used them a few years ago. I dealt with Rhian Jones and would absolutely recommend her. She was incredibly efficient and knowledgeable and helped me achieve the outcome I was hoping for.

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Marc

Marc

December 26, 2023

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Marc

He’s just your typical solicitor charging a crazy hourly rate and with no interest in making any process efficient. Get yourself a direct access barrister instead and save a fortune.

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KAY

KAY

June 10, 2023

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KAY

Amazing solicitors firm! Everyone went above and beyond to help me especially Rhian and angel, excellent service! staff are very reliable and friendly always available when I needed them highly recommend 😀

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Lee

Lee

December 16, 2022

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Lee

Shame I couldn't use their service for longer on the case which I'm involved in. Absolutely brilliant guys, and down to earth.

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Anna

Anna

October 08, 2022

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Anna

I and a friend have used Alun and both of us found the service to be incredibly unprofessional. Specifically I was given the wrong advice and it was actually incredibly damaging to my case. But I didn’t find this out for 4 months until this was explained to me by a top family law barrister and it was too late. Just not a professional service and terrible advice is how I would sum up my experience.

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Alun Jones Family Law Limited are accredited by

accreditation

About this branch

Description

We understand that many couples wish to deal with matters privately, quickly and amicably so as to avoid or reduce any acrimony between them as a result of a separation. We encourage our clients to try to resolve matters co-operatively and can provide a broad range of options which may suit your family’s needs, such as Collaborative practice and Mediation. Our number one focus is achieving the best outcome for you. Should the need arise, our capable and talented solicitors can represent you at Court and will always act to protect yours and your family’s interests. Not only can we provide you with dynamic representation during Court proceedings, but our clients consistently tell us that the sensitive way our lawyers deal with them and the reassurance they provide during a difficult time is the thing they value above all

Regulated by

Solicitors Regulation Authority

Legal services

Personal areas of law

  • Family Law
    • Annulment
    • Change of name
    • Child Abduction
    • Child Access
    • Child Arrangements Following Divorce
    • Child Custody
    • Child Law
    • Child Relocation After Divorce
    • Child contact
    • Children
    • Children Act proceedings
    • Civil Partnership Dissolution
    • Civil partnerships
    • Cohabitation agreements and disputes
    • Cohabitation and Unmarried Relationships
    • Collaborative Law
    • Divorce
    • Divorce Mediation
    • Domestic Abuse
    • Domestic Violence
    • Family Mediation
    • Family law
    • Financial Matters
    • Fixed Fee Divorce
    • Grandparents' Rights
    • High Net Worth Divorce
    • Inheritance Act claims
    • Injunctions
    • International Divorce
    • Lasting power of attorney
    • Marriage and civil partnerships
    • Matrimonial finance
    • Out Of Court Divorce
    • Parental responsibility, paternity disputes, surrogacy
    • Pension and property advice
    • Pre and Post Nuptial Agreements
    • Separation
    • Separation Agreement
    • Unmarried Couples' Rights
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