Jim
Collected on:
First Class Service
Very fast response each time we had to ask a question.
Special thanks to Lucy Standhaven
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01226 794140
Limited data.
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Gm Wilson Solicitors Limited on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Gm Wilson Solicitors Limited. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
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ReviewSolicitors uses our community data to show you how many clients used Gm Wilson Solicitors Limited and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Gm Wilson Solicitors Limited performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
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ReviewSolicitors uses our community data to show you how many clients used Gm Wilson Solicitors Limited and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Gm Wilson Solicitors Limited compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
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The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
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Client Reviews
Jim
Collected on:
Very fast response each time we had to ask a question.
Special thanks to Lucy Standhaven
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Matter Type:
Residential Conveyancing
kathryn
Collected on:
Very poor customer service. Made to feel you are a nuisance when all you want is some information. Phoned one day for an update told search was on solicitors desk awaiting her checking 3 weeks later phone again told by another assistant still on solicitors desk awaiting scrutiny. Not providing updates. Bought property in February chain collapsed on the moving day in September. This could have been avoided if they had passed a message I sent them on the moving day onto GM Wilson Wakefield that their client in the the chain was thinking of pulling out. This gave them time to contact their client and explain what had happened in an effort to keep them in the chain. This did not get passed on and the Wakefield branch did not find out their client had pulled out until Monday afternoon ,Had to resort to contacting other members of the chain to find out what the hold -up was. Had three assistants dealing with our sale but one part timer dealing with our purchase who left the office every day at 2.30pm. Due to the Stamp Duty holiday they appeared greedy taking on clients they knew they could not cope with and it felt like the expensive properties were prioritised over the cheaper ones. We, of course, had to pay for the conveyancing even though it did not complete and them was told it would be £220 plus vat to continue with the purchase that had already reached completion!!!! Worst experience of our lives. YOU HAVE BEEN WARNED
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Allen
Collected on:
This review is for a different branch.
can Highley recommend james, becki and the team
excellent customer service and communication at a very competitive price
thanks guys for all your help
kept me informed all the way through the process
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Janelle
Collected on:
This review is for a different branch.
First time buyer. Absolute nightmare using the developer recommended solicitor. Took 3 weeks to get a reply to 1 email. Extremely poor communication.
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Matter Type:
Residential Conveyancing
J
Collected on:
This review is for a different branch.
In my honest opinion if I could give them 0 stars I would.
Not only was buying a property stressful but these solicitors made it even more so.
As first time buyers we lacked the knowledge of a more experienced home buyer and were treated the same nonetheless.
There were a few issues that we had:
1. Nothing was explained to us; at times I would just get an email with an attachment and be forced to ask what it was and what I needed to do with it.
2. Everytime I called I don't think I was ever put through to a solicitor, they either passed on a message to the receptionist or said they would email.
3. As email was our main source of communication we relied on it heavily. There were many times they would answer part of the email not all. I asked three times what happens on the day of exchange and completion and this question was never answered unfortunately we had to resort to Google.
4. We were not updated as often as we would like and so we were forced to call for updates.
5. Staff would apologise for sometimes a 7 day delay and would say they were on annual leave which shouldn't affect us.
6. After expressing our concerns toward the end we were never apologised to, instead our email went unanswered which I thought to be quite rude as a paying customer.
Unfortunately we will not be recommending these solicitors and I do hope that this doesn't happen to anyone else.
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J
Collected on:
This review is for a different branch.
In my honest opinion if I could give them 0 stars I would.
Not only was buying a property stressful but these solicitors made it even more so.
As first time buyers we lacked the knowledge of a more experienced home buyer and were treated the same nonetheless.
There were a few issues that we had:
1. Nothing was explained to us; at times I would just get an email with an attachment and be forced to ask what it was and what I needed to do with it.
2. Everytime I called I don't think I was ever put through to a solicitor, they either passed on a message to the receptionist or said they would email.
3. As email was our main source of communication we relied on it heavily. There were many times they would answer part of the email not all. I asked three times what happens on the day of exchange and completion and this question was never answered unfortunately we had to resort to Google.
4. We were not updated as often as we would like and so we were forced to call for updates.
5. Staff would apologise for sometimes a 7 day delay and would say they were on annual leave which shouldn't affect us.
6. After expressing our concerns toward the end we were never apologised to, instead our email went unanswered which I thought to be quite rude as a paying customer.
Unfortunately we will not be recommending these solicitors and I do hope that this doesn't happen to anyone else.
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Nicole
Collected on:
This review is for a different branch.
I cannot praise these solicitors enough. Corrie and the team kept us up to date throughout the process and we’re always on hand to answer questions, give us regular updates on progress, would always call straight back if busy with other clients. Corrie managed 2 sales and one purchase in a chain of 8 in 9 weeks and just in time prior to the stamp duty increasing. Fantastic stress free service thank you all!
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Matter Type:
Residential Conveyancing
Amanda
Collected on:
This review is for a different branch.
Without doubt a meticulous attention to detail from James and his team, making the house selling & buying process as smooth as it could be.
Communication was robust, with varying options discussed, considered and agreed every step of the way.
Clearly a very professional culture, with a desire to provide excellent value for money.
I would not hesitate to recommend GM Wilson Solicitors.
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Keira
Collected on:
This review is for a different branch.
Amazing services throughout from corrie. Was kept informed at all times of the progress of the transfer. Highly recommend :-)
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