Russel + Aitken (Falkirk + Alloa) Ltd

For an honest and professional service use Ms L Stewart. Value for money. Ms Stewart is an honest, straight talking, non sense solicitor, who puts complicated matters into everyday language that everyoneinderstnads.

I recently engaged this firm to do some legal work for me. Iona was very efficient and also gave me sound advice. She was very articulate, helpful, caring (knowing I was in a sad situation) and pleasant. I'm sure she will advance well in her work.

Excellent service and communications from the first contact and all the way through. Kerri McCorkindale was thoroughly professional, knowledgable and efficient in dealing with all the matters arising from my late mother's estate. She always provided clear advice and was a pleasure to work with. No hesitation in recommending her and Russel and Aitken.

My wife and I found Iona Pryde to be very open, professional, knowledgeable yet considerate; a good listener and not at all stiff or formal (as some solicitors can be). We valued her services highly, and would be keen to use her services again when required.

Our solicitor provided very helpful and professional advice. as well as being friendly and approachable.

Very good service

Very good experience. Would recommended.

Very professional people doing a great job. I used them for a house sale and did not regret a single second. The problem with most solicitors is there lack of communication but I can categorically say the these solicitors don't have that issue!! Cannot recommend highly enough.

Solicitors for Will and Estate planning

First of all what is not in dispute is that Russel and Aitken lost my late mother's house deeds. It distressed her that a lawyer trusted to hold documents securely could not do that. By then she had had already her will drawn up by them and swore it was the last thing she would do with them. It was. She passed away earlier this year.with some trepidation, I called the Alloa office and asked to retrieve the will. They said they needed 24 hours to get it back and call after 12 with photo ID and proof of address. I called the Alloa office next day again to check it was in and drove from Glasgow to pick it up. Emotional day picking up mum's will. It wasn't there. Sets all kinds of hares running because of the previous loss of documents but eventually told they are in the Falkirk office. Alloa Receptionist says that happened regularly since switchboard was centralised there. People think the Alloa number is the Alloa office naturally, but it is not , it's Falkirk and I'm sure wasn't announced as such to me on multiple calls. Drove to Falkirk. First no staff available to open door. But called and eventually someone came. Was told I needed another document , death certificate to pick it up. I'm also sure they did not ask for this. I Complained but stonewalled by senior staff member. No telephone recording. "My staff would never get this wrong" "colleague overheard directions being given”, No ”Sorry for any possible misunderstanding" which would have been enough . Now I'm not infallible (unlike Russel and Aitken staff?) , but the mistake made in the rebuttle was overegging the pudding on the directions ”given". which further convinced me I had not been informed correctly multiple times. IMHO a total lack of accountability and compassion to an upset bereaved customer. Not a huge transgression or impact you might say, but this goes to trust. You have to be able to trust your lawyer and myself and my family having lost that, will now use another lawyer. Caveat Emptor Edit. They just responded below with a inadequate boiler plate response. Only 2 years after the original review. Shows exactly how much they care!