Anonymous
This review was submitted by a verified client of Burnett Barker Solicitors Limited.
Conveyancing for house purchase
Very happy with the service we received and great communication/advice.
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Collingwood House, 20 Whiting Street, Bury Saint Edmunds, Suffolk, IP33 1NX
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Collingwood House, 20 Whiting Street, Bury Saint Edmunds, Suffolk, IP33 1NX
Regulated by:
The Solicitors Regulation Authority
Regulator ID: 621676
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Burnett Barker Solicitors Limited are accredited by
Burnett Barker Solicitors is a well-established local Bury St Edmunds firm, providing affordable expert legal advice in straightforward language since 1979. Our specialist lawyers and support staff offer a wide range of legal services on personal and business matters. We offer initial legal advice for a low-cost fixed fee, free consultations in some areas of law, and special fee arrangements. When you appoint us, you will find that we are upfront and honest about the options available, our progress and our fees.
The rankings below show the areas of expertise that Burnett Barker Solicitors Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Burnett Barker Solicitors Limited are accredited by
Burnett Barker Solicitors is a well-established local Bury St Edmunds firm, providing affordable expert legal advice in straightforward language since 1979. Our specialist lawyers and support staff offer a wide range of legal services on personal and business matters. We offer initial legal advice for a low-cost fixed fee, free consultations in some areas of law, and special fee arrangements. When you appoint us, you will find that we are upfront and honest about the options available, our progress and our fees.
The rankings below show the areas of expertise that Burnett Barker Solicitors Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
| Monday | 09:00–17:00 |
| Tuesday | 09:00–17:00 |
| Wednesday | 09:00–17:00 |
| Thursday | 09:00–17:00 |
| Friday | 09:00–17:00 |
| Saturday | (Closed) |
| Sunday | (Closed) |
Collingwood House, 20 Whiting Street, Bury Saint Edmunds, Suffolk, IP33 1NX
What clients say about Burnett Barker Solicitors Limited
Clients praise the firm for expertise in wills, conveyancing and property sales/purchases, offering clear, practical legal advice and strong technical knowledge. Reviews highlight efficient, timely service with reliable communication and sensible guidance throughout complex or sensitive matters. Valued soft skills include professionalism, kindness, approachability, patience, responsiveness and a calming, personable manner; staff are described as friendly, thorough and supportive, providing continuity, clear updates and helpful reassurance that reduces client stress.
This review was submitted by a verified client of Burnett Barker Solicitors Limited.
Very happy with the service we received and great communication/advice.
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This review was submitted by a verified client of Burnett Barker Solicitors Limited.
Experience with BB was excellent from start to finish. Communication was spot on throughout which ia always important when buying / selling property.
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Thank you for your feedback! We are delighted to hear that your experience with our team was excellent from start to finish. We completely agree that clear communication is vital during property transactions, and we are glad we hit the mark for you.
This review was submitted by a verified client of Burnett Barker Solicitors Limited.
Very efficient service, excellent communication throughout the complete experience from Rania and Alice Reynolds
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Thank you for your review! We are pleased to hear that Rania and Alice Reynolds provided an efficient service with excellent communication from start to finish. We truly appreciate your feedback!
This review was submitted by a verified client of Burnett Barker Solicitors Limited.
Had a great experience during the purchase of my first home. Communication was excellent and responsive. Whole process went smoothly without a hitch. Would definitely recommend.
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Dear Jessica, Thank you for your review and recommendation. We are delighted to hear that you had a smooth and positive experience.
This review was submitted by a verified client of Burnett Barker Solicitors Limited.
Rania and the team were brilliant throughout my house sale and purchase. They understood the nuances and difficulties in my situation and were supportive and always professional in advising without telling me what to do. Calls were returned or emails answered in a timely manner and they really helped keep the process progressing steadily. A nice touch sending a new home card once it all went through.
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Dear L S, Thank you for your feedback. We’re delighted to hear that Rania and the team were able to support you throughout both your sale and purchase, offering professional guidance while keeping everything moving forward. It’s great to know their timely communication made a difference, and we’re pleased you appreciated the new home card.
Customer for over 15 years, trying to remortgage a property, that they conveyanced ,won't do it, perhaps because its low value, so now I have to try and find a solicitor on a specialist lenders panel, to go with the stress of higher rates and extortionate arrangement fees, thanks . Its not the quick response I am complaining about, its the fact that you conveyance the property in the first place, there's plenty of time to meet the deadline of July 31st, it would be so much simpler as the property hasn't changed, now being quoted extortionate fees, thanks again
Dear Mr Crabb You have left a one-star review because we let you know, within 12 mins of receiving your email asking if we could assist, that we are unfortunately unable to do so on this occasion….? Had we accepted instructions and then after starting work let you know that we couldn’t continue to act, a negative review might be understandable. Likewise, if we had not responded to your email in a timely fashion. Neither however are the case. You have since called our office and spoke in an unnecessarily rude and unpleasant manner to an assistant on the property team, who explained again the reason that unfortunately we are unable to assist on this occasion. Your response to her was that you would “leave us loads of bad reviews” and that we would “be getting hammered now”. Thank you for mentioning our low charging rates for this type of work and our membership of many specialist lender panels. It is sadly for that reason that this service is so popular with our clients and results in us being at capacity right now for that type of work and thus unable to help with it at the moment. It seems that despite having acted in your best interests by not accepting your instructions to act in a matter where we do not have the necessary capacity to do the specific work to the usual high standard we (and you) expect, your response is sadly to leave a spiteful negative review as some form of revenge. Thank you for your many instructions over the years. We are saddened that you have chosen to end our relationship on such a note.
Can’t praise Rania, Dee and the team enough for their efficient, professional and friendly way when dealing with a somewhat complex conveyancing on my recent house sale. They all happily gave me their time and assistance whenever I needed it.
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Thank you for your review, Ronald. We are delighted Rania, Dee and the team provided efficient, professional and friendly support throughout your conveyancing. We’re pleased we could assist with the complexities of your recent house sale and that our team were available whenever you needed them. Your positive feedback and 5-star recommendation mean a lot to us.
We used Burnett barker for our first house purchase, Katy raven was appointed to us and we cannot recommend her enough! After two house sales falling through Katy worked tirelessly to get us moved forward on our third property updating and liaising with us every step of the way. Burnett barker also didn’t charge us much when the first sale fell through and they didn’t charge us on the second property as it wasn’t our fault it fell through which was a real help in the midst of everything. Friendly local firm who we highly recommend using if you want a smooth professional purchase experience.
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Thank you very much for your 5-star review and for sharing your experience. We’re delighted to hear that Katy provided such dedicated support throughout your house purchase, especially after the challenges you faced with earlier sales falling through. Her commitment to keeping you informed and moving things forward is something we’re very proud of. We’re also pleased we could support you fairly during those setbacks, and it’s great to know this made a difference at a stressful time. Thank you for recommending Burnett Barker — we wish you all the very best in your new home and would be happy to help again in the future.
Rania & Dee at Burnett Barker recently completed the conveyancing on our house sale. They were fantastic to deal with all the way through the process. They were generous with their time answering our many questions, and were friendly and professional throughout. We'd highly recommend.
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Thank you Mark for your lovely feedback. We're delighted to hear Rania and Dee made the process smooth and supported you so well.
What clients say about Burnett Barker Solicitors Limited
Clients praise the firm for expertise in wills, conveyancing and property sales/purchases, offering clear, practical legal advice and strong technical knowledge. Reviews highlight efficient, timely service with reliable communication and sensible guidance throughout complex or sensitive matters. Valued soft skills include professionalism, kindness, approachability, patience, responsiveness and a calming, personable manner; staff are described as friendly, thorough and supportive, providing continuity, clear updates and helpful reassurance that reduces client stress.
This review was submitted by a verified client of Burnett Barker Solicitors Limited.
Very happy with the service we received and great communication/advice.
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This review was submitted by a verified client of Burnett Barker Solicitors Limited.
Updating my Will with Laura was very easy and pleasant. Thank you for your professional help in this matter.
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Dear Shirley. Thank you for your kind feedback. We’re pleased to hear that updating your Will with Laura was easy and pleasant, and that you were happy with the professional service provided. We really appreciate you taking the time to share your experience.
This review was submitted by a verified client of Burnett Barker Solicitors Limited.
Henrietta was down to earth, to the point, fast and efficient. Furthermore, she was able to advise and steer the process using her experience and knowledge which made our experience entirely positive.
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Thank you for your feedback. We’re delighted to hear that Henrietta’s straightforward approach, efficiency, and expertise made your experience so positive.
This review was submitted by a verified client of Burnett Barker Solicitors Limited.
Miranda and her team were absolutely brilliant. Very friendly, extremely knowledgeable and dealt with our sale and purchase with ease. We would definitely recommend.
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Thank you for your feedback. We’re delighted to hear that our team provided friendly, knowledgeable, and efficient support throughout. Your recommendation is greatly appreciated.
This review was submitted by a verified client of Burnett Barker Solicitors Limited.
My mum and I had a very positive experience with Henrietta. We appreciated both her professionalism and kind approach. The whole process alleviated a lot of stress, for which we are grateful. We would highly recommend.
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Thank you for your kind feedback. We are delighted to hear that you and your mum had such a positive experience and that Henrietta’s professionalism and support helped ease what can often be a stressful process. We really appreciate your recommendation and you taking the time to share your experience.
We are very pleased with Miranda Mortlock. The Infotrack was very difficult for us to navigate and this made the process stressful. It would have been nice to have a face to face appointment to overcome some of the issues we experienced .
Customer for over 15 years, trying to remortgage a property, that they conveyanced ,won't do it, perhaps because its low value, so now I have to try and find a solicitor on a specialist lenders panel, to go with the stress of higher rates and extortionate arrangement fees, thanks . Its not the quick response I am complaining about, its the fact that you conveyance the property in the first place, there's plenty of time to meet the deadline of July 31st, it would be so much simpler as the property hasn't changed, now being quoted extortionate fees, thanks again
Dear Mr Crabb You have left a one-star review because we let you know, within 12 mins of receiving your email asking if we could assist, that we are unfortunately unable to do so on this occasion….? Had we accepted instructions and then after starting work let you know that we couldn’t continue to act, a negative review might be understandable. Likewise, if we had not responded to your email in a timely fashion. Neither however are the case. You have since called our office and spoke in an unnecessarily rude and unpleasant manner to an assistant on the property team, who explained again the reason that unfortunately we are unable to assist on this occasion. Your response to her was that you would “leave us loads of bad reviews” and that we would “be getting hammered now”. Thank you for mentioning our low charging rates for this type of work and our membership of many specialist lender panels. It is sadly for that reason that this service is so popular with our clients and results in us being at capacity right now for that type of work and thus unable to help with it at the moment. It seems that despite having acted in your best interests by not accepting your instructions to act in a matter where we do not have the necessary capacity to do the specific work to the usual high standard we (and you) expect, your response is sadly to leave a spiteful negative review as some form of revenge. Thank you for your many instructions over the years. We are saddened that you have chosen to end our relationship on such a note.
Really good conveyancer solicitor
Thank you for your feedback! We are very pleased to hear that you had a great experience with our conveyancing team.
Excellent professional service. Did not need to chase once! Everything in the sale of our property taken care of expeditiously- highly recommend thank you 👌☺️
Thank you Sandra for those kind words. We appreciate you taking the time to leave us such a lovely review and for recommending us.
Exceptional service received across several departments, culminating in using Conveyancing for my house sale. Miranda and the entire team are to be congratulated, and used without hesitation. Awesome.
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Thank you for your feedback. We are pleased that you received exceptional service across our various departments and throughout your recent house sale. We will ensure that Miranda and the rest of the team are congratulated for their work. We appreciate your high recommendation and your confidence in our services.
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