Burnett Barker Solicitors Limited

Dear Shirley. Thank you for your kind feedback. We’re pleased to hear that updating your Will with Laura was easy and pleasant, and that you were happy with the professional service provided. We really appreciate you taking the time to share your experience.

Thank you for your feedback. We’re delighted to hear that Henrietta’s straightforward approach, efficiency, and expertise made your experience so positive.

Thank you for your feedback. We’re delighted to hear that our team provided friendly, knowledgeable, and efficient support throughout. Your recommendation is greatly appreciated.

Thank you for your kind feedback. We are delighted to hear that you and your mum had such a positive experience and that Henrietta’s professionalism and support helped ease what can often be a stressful process. We really appreciate your recommendation and you taking the time to share your experience.

Dear Mr Crabb You have left a one-star review because we let you know, within 12 mins of receiving your email asking if we could assist, that we are unfortunately unable to do so on this occasion….? Had we accepted instructions and then after starting work let you know that we couldn’t continue to act, a negative review might be understandable. Likewise, if we had not responded to your email in a timely fashion. Neither however are the case. You have since called our office and spoke in an unnecessarily rude and unpleasant manner to an assistant on the property team, who explained again the reason that unfortunately we are unable to assist on this occasion. Your response to her was that you would “leave us loads of bad reviews” and that we would “be getting hammered now”. Thank you for mentioning our low charging rates for this type of work and our membership of many specialist lender panels. It is sadly for that reason that this service is so popular with our clients and results in us being at capacity right now for that type of work and thus unable to help with it at the moment. It seems that despite having acted in your best interests by not accepting your instructions to act in a matter where we do not have the necessary capacity to do the specific work to the usual high standard we (and you) expect, your response is sadly to leave a spiteful negative review as some form of revenge. Thank you for your many instructions over the years. We are saddened that you have chosen to end our relationship on such a note.

Thank you for your feedback! We are very pleased to hear that you had a great experience with our conveyancing team.

Thank you Sandra for those kind words. We appreciate you taking the time to leave us such a lovely review and for recommending us.

Thank you for your feedback. We are pleased that you received exceptional service across our various departments and throughout your recent house sale. We will ensure that Miranda and the rest of the team are congratulated for their work. We appreciate your high recommendation and your confidence in our services.