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Burnett Barker Solicitors Limited

4.8 | 24 Reviews 24 Reviews | Family Law
410 Total Company Reviews info icon Family Law | info icon 410 Total Company Reviews Family Law | info icon 410 Total Company Reviews

Collingwood House, 20 Whiting Street, Bury Saint Edmunds, Suffolk, IP33 1NX

Accepting new clients

Collingwood House, 20 Whiting Street, Bury Saint Edmunds, Suffolk, IP33 1NX

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 621676

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Burnett Barker Solicitors Limited |

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Burnett Barker Solicitors Limited Review Scores & Client Satisfaction Overview

4.8
Excellent
92%
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.8/5
Initial Impressions 4.7/5
Approachability 4.8/5
Documentation Accuracy 4.7/5
Legal Knowledge 4.8/5
Value for money 4.6/5

Accreditations

Burnett Barker Solicitors Limited are accredited by

Family Law accreditation awarded to Burnett Barker Solicitors Limited
The Law Society accreditation awarded to Burnett Barker Solicitors Limited
Conveyancing Quality Scheme accreditation awarded to Burnett Barker Solicitors Limited

Description

Burnett Barker Solicitors is a well-established local Bury St Edmunds firm, providing affordable expert legal advice in straightforward language since 1979. Our specialist lawyers and support staff offer a wide range of legal services on personal and business matters. We offer initial legal advice for a low-cost fixed fee, free consultations in some areas of law, and special fee arrangements. When you appoint us, you will find that we are upfront and honest about the options available, our progress and our fees.

Rankings by area of expertise

The rankings below show the areas of expertise that Burnett Barker Solicitors Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Burnett Barker Solicitors Limited Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
13% above
national average
95%+
Success
Rate
17% above
national average
95%+
Would
Recommend
17% above
national average
Communication 4.9/5
Initial Impressions 4.8/5
Approachability 4.9/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.9/5
Value for money 4.8/5

Accreditations

Burnett Barker Solicitors Limited are accredited by

Family Law accreditation awarded to Burnett Barker Solicitors Limited
The Law Society accreditation awarded to Burnett Barker Solicitors Limited
Conveyancing Quality Scheme accreditation awarded to Burnett Barker Solicitors Limited

Description

Burnett Barker Solicitors is a well-established local Bury St Edmunds firm, providing affordable expert legal advice in straightforward language since 1979. Our specialist lawyers and support staff offer a wide range of legal services on personal and business matters. We offer initial legal advice for a low-cost fixed fee, free consultations in some areas of law, and special fee arrangements. When you appoint us, you will find that we are upfront and honest about the options available, our progress and our fees.

Rankings by area of expertise

The rankings below show the areas of expertise that Burnett Barker Solicitors Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Burnett Barker Solicitors Limited

Meet the team of Burnett Barker Solicitors Limited

Contact & Locations - Burnett Barker Solicitors Limited

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00 (Open)
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–17:00
Saturday (Closed)
Sunday (Closed)

Collingwood House, 20 Whiting Street, Bury Saint Edmunds, Suffolk, IP33 1NX

Reviews

4.8 /5 24 Reviews
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Clients say

What clients say about Burnett Barker Solicitors Limited

The firm is praised for its conveyancing expertise, including house sales and purchases, complex transactions, remortgages, wills and LPAs, with clients valuing its sound legal advice and thorough handling of tricky issues. Reviews consistently highlight clear communication, rapid responses, transparency on costs, and regular updates. Clients also commend the team’s professionalism, knowledge, efficiency, approachability, kindness and supportive, reassuring manner, which helps reduce stress and gives confidence throughout the process.

Great communication
Professional service
Friendly staff
Helpful advice
Clear explanations
Kept informed
Efficient handling
Supportive approach
Quick turnaround
Thorough expertise

ReviewSolicitors Review List

Profile image of Claire Butcher

Claire Butcher

Verified
Family Law

Financial settlement

Great experience, very professional, helpful and friendly . Melanie is very approachable and completely kept me informed and kept me up to date with important information . Would recommend her .

Legal experts tagged in
this review

from Burnett Barker Solicitors Limited

Thank you for your review, Claire. We are glad Melanie provided such dependable, clear support during your financial proceedings, and we appreciate your kind feedback.

0
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Daniel W

Verified
Family Law

Great firm for legal helps

My personal experience with this firm was excellent, they where very informative, knowledgeable and quick , from phone calls emails and to getting the job done it was very quick , I would suggest this firm and would use again 100% I will say there very fairly priced too .

Legal experts tagged in
this review

Burnett Barker Solicitors Limited

Thank you, Daniel, for sharing your experience. We’re really pleased to hear that you found the team informative, knowledgeable, and efficient throughout the process. It’s great to know our communication and pricing made things easier for you. We truly appreciate your recommendation and would be happy to support you again in the future.

1
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Anonymous

Verified
Family Law

Helpful and Approachable

Melanie was professional and very helpful. She was very knowledgeable and approachable.

Legal experts tagged in
this review

Burnett Barker Solicitors Limited

Thank you for your kind feedback. We’re delighted to hear that Melanie’s professionalism and approachable manner made your family law experience a positive one.

0
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Rachel

Verified

Divorce and financial order

Joanne was very helpful and explained everything in an easy to understand way. I appreciated her objective support at a difficult time. Laura was helpful and prompt with any queries I had. Thank you both.

Solicitors tagged in
this review

Burnett Barker Solicitors Limited

Thank you for your kind feedback, Rachel. We’re so glad to hear that Joanne was able to provide clear and supportive guidance during a difficult time, and that Laura was quick and helpful with any queries you had. We truly appreciate your trust in us.

0
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Kirstie Anne

Verified
Family Law

Divorce settlement

Joanne provided excellent advice to help me through my divorce settlement. Her manner was friendly and supportive, and made the process as stress-free as it could possibly be in the circumstances. I would thoroughly recommend Joanne to anyone.

Solicitors tagged in
this review

Burnett Barker Solicitors Limited

Thank you for your kind words, Kirstie. We're so glad Joanne was able to provide you with helpful advice and support during this time. We truly appreciate your recommendation.

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Other Reviews

Profile image of S

S

A client

First time I have had to use Solicitors other than buying a house. They where the only ones not fully booked after covid times. More interested in making money out of a vulnerable person after relationship breakup. Forever having to repeat the whole situation again every time i contacted them despite them having a file with everything they need there. Very draining to deal with. Got charged for just making an enquirys over the phone. Very cold people to deal with and trying to get help whilst dealing with many other things felt like receiving a fine whilst asking for help rather than feeling like I am using a service and have options to chose from. They like to spin you in circles and keep charging for ridiculous things like taking notes when they clearly have not got time to look at a persons file. Had enough after I had got past the worst of it and realised what they where doing complained and ditched them. Wish I could claim back all the wasted time and money spent there. Better spent on my son.

A representative from Burnett Barker Solicitors Limited responded to this review

Thank you for sharing your feedback. We are sorry to hear about your experience and the challenges you faced during a difficult time. We’re dedicated to providing a supportive and understanding service to all our clients, and it is saddening to learn that you feel we fell short. Where we have not been able to contact a client for a while it is sometimes necessary for us to ask for an update on their situation so that we do not take things for granted and can provide more relevant advice, but we understand that doing so can be frustrating. We regret that you felt the charges were unreasonable. We set out our fees in advance and agree them with clients before proceeding, and then provide regular updates on fees, to ensure transparency. We have reviewed our complaints records and cannot find any record of a complaint along the lines you mention. We take all feedback seriously and are committed to addressing any concerns promptly. We would like to review your case and invite you to please contact us at complaints@burnettbarker.co.uk so that we can address your concerns more thoroughly. Thank you once again for your feedback.

0
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Stuart

Family Law

Stuart

Great service Joanne Matthews highly recommended

Solicitors tagged in
this review

A representative from Burnett Barker Solicitors Limited responded to this review

Thank you for the five-star review Stuart. We have to agree with you, Joanne is great. We shall pass your kind words on.

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Crowtherlinks

Family Law

Crowtherlinks

Joanne Matthews, ably assisted by Laura Day, was what I needed: professional, unflappable, solid, sensitive expertise and advice to ensure I secured an equitable and binding outcome in a tortuous and at times contentious family matter.

Solicitors tagged in
this review

A representative from Burnett Barker Solicitors Limited responded to this review

Thanks for taking the time to share your experience - it means a lot to us!

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Marjete

Family Law

Marjete

Joanne and Laura were so helpful with my difficult family matter. A lot of great advice and they were there from the beginning to the end of my journey with my family matters.

Solicitors tagged in
this review

A representative from Burnett Barker Solicitors Limited responded to this review

Thank you for your feedback Marjete. We're so glad we were able to help and wish you all the best for the future.

0
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Louise

Family Law

Louise

I have only good things to say about the solicitors, all the staff have been so helpful, they respond extremely quickly to both emails and phone calls nothing is to much trouble. The company really do care about their clients and will try keep costs as low as possible. My solicitor in particular hannah Lester and secretary laura have been great support throughout my case their efforts and hard work have been amazing, i couldn't of asked for better people to of been by my side. I would definitely recommend this company for all child care matters.

A representative from Burnett Barker Solicitors Limited responded to this review

Louise, thank you for those wonderful kind words and we'd be delighted to help with anything legal in the future if the need arises.

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Reviews

4.9 /5 410 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Burnett Barker Solicitors Limited

The firm is praised for its conveyancing expertise, including house sales and purchases, complex transactions, remortgages, wills and LPAs, with clients valuing its sound legal advice and thorough handling of tricky issues. Reviews consistently highlight clear communication, rapid responses, transparency on costs, and regular updates. Clients also commend the team’s professionalism, knowledge, efficiency, approachability, kindness and supportive, reassuring manner, which helps reduce stress and gives confidence throughout the process.

Great communication
Professional service
Friendly staff
Helpful advice
Clear explanations
Kept informed
Efficient handling
Supportive approach
Quick turnaround
Thorough expertise

ReviewSolicitors Review List

Profile image of Howard King

Howard King

Verified
Housing & Property

Katy Raven

We cannot recommend Katy highly enough,our whole experience has been top quality in professionalism and advice. Her in depth research into unusual circumstances has reassured us in buying the right property. Katy is a credit to her firm.

Legal experts tagged in
this review

0
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Anonymous

Verified
Housing & Property

House Purchase

We have used Miranda on a number of occasions when buying or selling property. On every occasion we have been delighted with the service we received. We can thoroughly recommend Miranda.

Solicitors tagged in
this review

from Burnett Barker Solicitors Limited

Thank you for your continued trust and recommendation. We are delighted to hear that Miranda has consistently provided a service that meets your expectations across your property transactions. Your support is greatly appreciated.

0
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John Mayo

Verified
Housing & Property

House Sale

Katy was brilliant with the sale of our house, it all went very smoothly & stress free for us. I would definitely recommend Katy to any friends or family looking to move.

Legal experts tagged in
this review

from Burnett Barker Solicitors Limited

Thank you for your kind feedback, John. We are delighted to hear that Katy handled your house sale so efficiently and helped make the process a straightforward experience. We greatly appreciate your recommendation to friends and family.

0
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Anonymous

Verified

Disinterested Advice and Courteous Service

One thing I look for in a solicitor service is impartial advice. I am grateful to have received this from Ms. Henrietta Brett. This is what engenders loyalty to a firm, and Burnett Barker will continue to be my first port-of-call for legal requirements.

Solicitors tagged in
this review

from Burnett Barker Solicitors Limited

We are delighted to hear that you valued the impartial advice provided by Henrietta. It is particularly rewarding to know that her approach has given you confidence in our firm and encouraged you to return to Burnett Barker for your future legal needs. Thank you for your continued trust and kind recommendation.

0
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Julia Warnes

Verified
Housing & Property

House sale

Great communication always kept me up dated by email or phone ,reception staff always welcoming professional and happy to answer any queries I had .

Legal experts tagged in
this review

from Burnett Barker Solicitors Limited

Thank you, Julia, for your kind feedback. We are pleased that our team provided clear communication and a welcoming service throughout. We appreciate you taking the time to share your experience.

0
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Other Reviews

Profile image of Nicola Hammond

Nicola Hammond

Nicola

Katy from Burnett Barker was very helpful, professional and efficient when assisting us with our move. I would definitely recommend her.

0
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Kirsten Alexander

Kirsten

Katy and the Burnett Barker team have been absolutely fantastic. The whole process was really smooth, and Katy was really responsive to any queries that came up along the way. Communication was brilliant and everyone at Burnett Barker was really friendly, which was a joy. I couldn't recommend them more and wouldn't hesitate to use them again.

Legal experts tagged in
this review

from Burnett Barker Solicitors Limited

Thank you for your kind recommendation, Kirsten. We are delighted to hear that Katy and the wider team provided such responsive and friendly support throughout. Thank you for choosing Burnett Barker Solicitors.

0
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Timothy Glover

Timothy

Good communication. Professional and friendly service.

from Burnett Barker Solicitors Limited

Hi Timothy, we are delighted to hear that you had a positive experience with us!

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Andrew Haigh

Andrew

Very efficient and always did what they said they would do

from Burnett Barker Solicitors Limited

Hi Andrew, thank you for your feedback. It is great to know that we delivered on our commitments throughout your experience.

0
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Mart Dawson

Mart

Knowledgable staff and helpful. Been using them for years. Small car park at the offices.

Thanks for your review and for being a valued client for many years. We're pleased to hear you've found our team knowledgeable and helpful. We look forward to helping you again whenever you need us.

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