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Burnett Barker Solicitors Limited

4.8 | 25 Reviews 25 Reviews | Court Order
428 Total Company Reviews info icon Court Order | info icon 428 Total Company Reviews Court Order | info icon 428 Total Company Reviews

Collingwood House, 20 Whiting Street, Bury Saint Edmunds, Suffolk, IP33 1NX

Accepting new clients

Collingwood House, 20 Whiting Street, Bury Saint Edmunds, Suffolk, IP33 1NX

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 621676

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Burnett Barker Solicitors Limited |

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Burnett Barker Solicitors Limited Review Scores & Client Satisfaction Overview

4.8
Excellent
93%
Value for
Money
Value for money: 93%
10% above
national average
95%+
Success
Rate
Satisfied with outcome: 95%+
14% above
national average
95%+
Would
Recommend
Would recommend to friends and family: 95%+
15% above
national average
Communication 4.8/5
Initial Impressions 4.7/5
Approachability 4.8/5
Documentation Accuracy 4.7/5
Legal Knowledge 4.8/5
Value for money 4.6/5

Accreditations

Burnett Barker Solicitors Limited are accredited by

Family Law accreditation awarded to Burnett Barker Solicitors Limited
The Law Society accreditation awarded to Burnett Barker Solicitors Limited
Conveyancing Quality Scheme accreditation awarded to Burnett Barker Solicitors Limited

Description

Burnett Barker Solicitors is a well-established local Bury St Edmunds firm, providing affordable expert legal advice in straightforward language since 1979. Our specialist lawyers and support staff offer a wide range of legal services on personal and business matters. We offer initial legal advice for a low-cost fixed fee, free consultations in some areas of law, and special fee arrangements. When you appoint us, you will find that we are upfront and honest about the options available, our progress and our fees.

Rankings by area of expertise

The rankings below show the areas of expertise that Burnett Barker Solicitors Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Burnett Barker Solicitors Limited Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
Value for money: 95%+
13% above
national average
95%+
Success
Rate
Satisfied with outcome: 95%+
17% above
national average
95%+
Would
Recommend
Would recommend to friends and family: 95%+
18% above
national average
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.8/5

Accreditations

Burnett Barker Solicitors Limited are accredited by

Family Law accreditation awarded to Burnett Barker Solicitors Limited
The Law Society accreditation awarded to Burnett Barker Solicitors Limited
Conveyancing Quality Scheme accreditation awarded to Burnett Barker Solicitors Limited

Description

Burnett Barker Solicitors is a well-established local Bury St Edmunds firm, providing affordable expert legal advice in straightforward language since 1979. Our specialist lawyers and support staff offer a wide range of legal services on personal and business matters. We offer initial legal advice for a low-cost fixed fee, free consultations in some areas of law, and special fee arrangements. When you appoint us, you will find that we are upfront and honest about the options available, our progress and our fees.

Rankings by area of expertise

The rankings below show the areas of expertise that Burnett Barker Solicitors Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Pinned Reviews

Profile image of Howard King

Howard King

Verified
Housing & Property

Katy Raven

We cannot recommend Katy highly enough,our whole experience has been top quality in professionalism and advice. Her in depth research into unusual circumstances has reassured us in buying the right property. Katy is a credit to her firm.

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Profile image of Rob

Rob

Verified
Housing & Property

Good feedback throughout the sales process

I have used Rania several times when buying and selling properties. The friendly professionalism of her and her assistant Alice made the sale of our leasehold property go as smoothly as possible.

Solicitors tagged in
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Meet the team of Burnett Barker Solicitors Limited

Meet the team of Burnett Barker Solicitors Limited

Contact & Locations - Burnett Barker Solicitors Limited

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–17:00
Saturday (Closed)
Sunday (Closed)

Collingwood House, 20 Whiting Street, Bury Saint Edmunds, Suffolk, IP33 1NX

Reviews

4.8 /5 25 Reviews
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Clients say

What clients say about Burnett Barker Solicitors Limited

The firm is highly regarded for conveyancing, property sales and purchases, transfers of equity, wills, LPAs, estate administration and family matters. Clients praise its expertise in handling complex and unusual transactions, with thorough attention to detail, clear legal guidance and practical advice. Soft skills valued most are professionalism, responsiveness, approachability, patience, empathy and strong communication. The team is described as efficient, supportive and reassuring, keeping clients well informed and making often stressful legal processes feel smooth, clear and well managed.

Professional service
Clear communication
Helpful advice
Friendly approach
Efficient handling
Thorough guidance
Responsive updates
Knowledgeable staff
Supportive throughout
Stress-free process

ReviewSolicitors Review List

Profile image of Anonymous

Anonymous

Verified

A true ally in difficult times

My proceedings have been particularly protracted and complex, yet throughout Melanie has been amazing. Melanie has seen me through the roller coast of emotions that Family court brings about. Empathetic but not afraid to state matter of fact in how things are. Even when the reality of the nuances of the Family court and legal system beggar belief! Highly organised and swift to react to crisis, Melanie has taken a great deal of the worry away from the day to day events that have been a constant concern throughout proceedings due to dealing with a very hostile and manipulative Ex partner. I feel that without Melanie's help, support and guidance, I would have had much poorer hearing outcomes and the relationship I now have with my Daughter would have been far more significantly impacted. Thank you Melanie!

Legal experts tagged in
this review

from Burnett Barker Solicitors Limited

It is particularly meaningful to know that Melanie's guidance helped you navigate a challenging period with greater confidence and contributed to a positive outcome. We greatly appreciate you taking the time to share your experience and your kind words about Melanie.

0
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Claire Butcher

Verified
Family Law

Financial settlement

Great experience, very professional, helpful and friendly . Melanie is very approachable and completely kept me informed and kept me up to date with important information . Would recommend her .

Legal experts tagged in
this review

from Burnett Barker Solicitors Limited

Thank you for your review, Claire. We are glad Melanie provided such dependable, clear support during your financial proceedings, and we appreciate your kind feedback.

0
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Daniel W

Verified
Family Law

Great firm for legal helps

My personal experience with this firm was excellent, they where very informative, knowledgeable and quick , from phone calls emails and to getting the job done it was very quick , I would suggest this firm and would use again 100% I will say there very fairly priced too .

Legal experts tagged in
this review

Burnett Barker Solicitors Limited

Thank you, Daniel, for sharing your experience. We’re really pleased to hear that you found the team informative, knowledgeable, and efficient throughout the process. It’s great to know our communication and pricing made things easier for you. We truly appreciate your recommendation and would be happy to support you again in the future.

1
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Anonymous

Verified
Family Law

Helpful and Approachable

Melanie was professional and very helpful. She was very knowledgeable and approachable.

Legal experts tagged in
this review

Burnett Barker Solicitors Limited

Thank you for your kind feedback. We’re delighted to hear that Melanie’s professionalism and approachable manner made your family law experience a positive one.

0
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Rachel

Verified

Divorce and financial order

Joanne was very helpful and explained everything in an easy to understand way. I appreciated her objective support at a difficult time. Laura was helpful and prompt with any queries I had. Thank you both.

Solicitors tagged in
this review

Burnett Barker Solicitors Limited

Thank you for your kind feedback, Rachel. We’re so glad to hear that Joanne was able to provide clear and supportive guidance during a difficult time, and that Laura was quick and helpful with any queries you had. We truly appreciate your trust in us.

0
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Other Reviews

Profile image of S

S

A client

First time I have had to use Solicitors other than buying a house. They where the only ones not fully booked after covid times. More interested in making money out of a vulnerable person after relationship breakup. Forever having to repeat the whole situation again every time i contacted them despite them having a file with everything they need there. Very draining to deal with. Got charged for just making an enquirys over the phone. Very cold people to deal with and trying to get help whilst dealing with many other things felt like receiving a fine whilst asking for help rather than feeling like I am using a service and have options to chose from. They like to spin you in circles and keep charging for ridiculous things like taking notes when they clearly have not got time to look at a persons file. Had enough after I had got past the worst of it and realised what they where doing complained and ditched them. Wish I could claim back all the wasted time and money spent there. Better spent on my son.

A representative from Burnett Barker Solicitors Limited responded to this review

Thank you for sharing your feedback. We are sorry to hear about your experience and the challenges you faced during a difficult time. We’re dedicated to providing a supportive and understanding service to all our clients, and it is saddening to learn that you feel we fell short. Where we have not been able to contact a client for a while it is sometimes necessary for us to ask for an update on their situation so that we do not take things for granted and can provide more relevant advice, but we understand that doing so can be frustrating. We regret that you felt the charges were unreasonable. We set out our fees in advance and agree them with clients before proceeding, and then provide regular updates on fees, to ensure transparency. We have reviewed our complaints records and cannot find any record of a complaint along the lines you mention. We take all feedback seriously and are committed to addressing any concerns promptly. We would like to review your case and invite you to please contact us at complaints@burnettbarker.co.uk so that we can address your concerns more thoroughly. Thank you once again for your feedback.

0
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Stuart

Family Law

Stuart

Great service Joanne Matthews highly recommended

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A representative from Burnett Barker Solicitors Limited responded to this review

Thank you for the five-star review Stuart. We have to agree with you, Joanne is great. We shall pass your kind words on.

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Crowtherlinks

Family Law

Crowtherlinks

Joanne Matthews, ably assisted by Laura Day, was what I needed: professional, unflappable, solid, sensitive expertise and advice to ensure I secured an equitable and binding outcome in a tortuous and at times contentious family matter.

Solicitors tagged in
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A representative from Burnett Barker Solicitors Limited responded to this review

Thanks for taking the time to share your experience - it means a lot to us!

0
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Marjete

Family Law

Marjete

Joanne and Laura were so helpful with my difficult family matter. A lot of great advice and they were there from the beginning to the end of my journey with my family matters.

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A representative from Burnett Barker Solicitors Limited responded to this review

Thank you for your feedback Marjete. We're so glad we were able to help and wish you all the best for the future.

0
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Louise

Family Law

Louise

I have only good things to say about the solicitors, all the staff have been so helpful, they respond extremely quickly to both emails and phone calls nothing is to much trouble. The company really do care about their clients and will try keep costs as low as possible. My solicitor in particular hannah Lester and secretary laura have been great support throughout my case their efforts and hard work have been amazing, i couldn't of asked for better people to of been by my side. I would definitely recommend this company for all child care matters.

A representative from Burnett Barker Solicitors Limited responded to this review

Louise, thank you for those wonderful kind words and we'd be delighted to help with anything legal in the future if the need arises.

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Reviews

4.9 /5 428 Reviews
Filter your results
Star rating
Review Source

Rating

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Clients say

What clients say about Burnett Barker Solicitors Limited

The firm is highly regarded for conveyancing, property sales and purchases, transfers of equity, wills, LPAs, estate administration and family matters. Clients praise its expertise in handling complex and unusual transactions, with thorough attention to detail, clear legal guidance and practical advice. Soft skills valued most are professionalism, responsiveness, approachability, patience, empathy and strong communication. The team is described as efficient, supportive and reassuring, keeping clients well informed and making often stressful legal processes feel smooth, clear and well managed.

Professional service
Clear communication
Helpful advice
Friendly approach
Efficient handling
Thorough guidance
Responsive updates
Knowledgeable staff
Supportive throughout
Stress-free process

ReviewSolicitors Review List

Profile image of Jessica Austin

Jessica Austin

Verified
Housing & Property

Professional, responsive, thorough house sale

Rania originally helped me to buy my home in Suffolk. 7 years later I asked for her help to sell my home and this has been a wonderful and successful process. Rania and her colleagues have been warm, approachable, responsive and entirely professional as well as thorough and methodical as she helped me navigate the selling of my property. All done in a very efficient way, communication has been easy and I'm so pleased it's used Burnett and Barker, and Rania Clarke once again.

Solicitors tagged in
this review

from Burnett Barker Solicitors Limited

We’re delighted you chose Rania at Burnett Barker Solicitors again and that your sale went so smoothly. Thank you for your continued trust and kind feedback.

0
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Joy Tarpley

Verified
Dispute Resolution

Advise

Paul is a very knowledgable solicitors. He was understanding and gave advice proffessionally, explaing legal terminology in lay man terms.

Solicitors tagged in
this review

from Burnett Barker Solicitors Limited

We’re pleased Paul made the advice clear and accessible while providing professional and understanding support. We appreciate you taking the time to share your experience, Joy.

0
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Anonymous

Verified
Dispute Resolution

Advice on a neighbour dispute

Great service and very good advice given

Solicitors tagged in
this review

from Burnett Barker Solicitors Limited

Thank you for your kind feedback and recommendation. We’re pleased you felt well supported and found the service clear, professional and approachable throughout.

0
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Elaine Roe

Verified

Excellent service

Katy is very thorough and keeps you up to date

Legal experts tagged in
this review

from Burnett Barker Solicitors Limited

Thank you for your feedback, Elaine. We’re pleased Katy’s attention to detail and communication made a positive impression. Your support is much appreciated.

0
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Robin

Verified
Wills, Trusts & Probate

Will preparation

Laura helped and guided through a most difficult time of life which is/was very much appreciated. Thank you Laura.

Legal experts tagged in
this review

from Burnett Barker Solicitors Limited

Thank you for your kind words, Robin. We are pleased Laura was able to offer guidance and support during such a challenging time. We appreciate you sharing your experience.

0
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Other Reviews

Profile image of Becky Harvey-Evers

Becky Harvey-Evers

Becky

As always a professional. Personal, exceptional service and VFM. Thank you Miranda and Team

Thank you, Becky, for your feedback and for your five-star review. We're delighted that you found our service professional, personal and good value. We'll make sure your comments are shared with Miranda and the team. Thank you again.

0
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Stephen Collins

Housing & Property

Stephen

Katy and her team were very professional and kept me updated throughout the sales process. It did take longer than I was hoping but I think that was partly due to other people in the chain using ‘on line’ solicitors. I would certainly recommend Katy for your property matters.

Legal experts tagged in
this review

Thank you, Stephen. We're pleased that Katy and her team kept you updated throughout the transaction and that you felt well supported from start to finish. As you noted, delays can sometimes arise within a property chain where online-only firms are involved, making progress harder to coordinate. We're grateful for your patience and your recommendation, and we'll be sure to pass your comments on to Katy and the team.

0
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kim bates

Wills, Trusts & Probate

kim

Finally someone who listened to our wishes and guided us through the complicated process of managing our estate. Laura was both friendly and proactive throughout

Legal experts tagged in
this review

from Burnett Barker Solicitors Limited

It is lovely to hear that Laura provided clear guidance and took the time to understand your wishes, Kim. We are pleased that her proactive and approachable manner helped make the process easier to navigate. Thank you for sharing your experience.

0
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Malcolm Chadwick

Malcolm

Brilliant

Thank you, Malcolm, for your 5-star review. We're delighted to hear that you had such a positive experience with our team. Feedback like yours means a great deal to us and is a wonderful endorsement of the service we strive to provide. Thank you for taking the time to share your thoughts, and we wish you all the very best for the future.

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Nicola Hammond

Housing & Property

Nicola

Katy from Burnett Barker was very helpful, professional and efficient when assisting us with our move. I would definitely recommend her.

Legal experts tagged in
this review

from Burnett Barker Solicitors Limited

We’re delighted to hear that Katy provided such helpful, professional and efficient support with your move. Thank you, Nicola, for your recommendation.

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