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Burnett Barker Solicitors Limited

4.9 | 195 Reviews 195 Reviews | Housing & Property
391 Total Company Reviews info icon Housing & Property | info icon 391 Total Company Reviews Housing & Property | info icon 391 Total Company Reviews

Collingwood House, 20 Whiting Street, Bury Saint Edmunds, Suffolk, IP33 1NX

Accepting new clients

Collingwood House, 20 Whiting Street, Bury Saint Edmunds, Suffolk, IP33 1NX

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 621676

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Burnett Barker Solicitors Limited |

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Burnett Barker Solicitors Limited Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.9/5

Accreditations

Burnett Barker Solicitors Limited are accredited by

Family Law accreditation awarded to Burnett Barker Solicitors Limited
The Law Society accreditation awarded to Burnett Barker Solicitors Limited
Conveyancing Quality Scheme accreditation awarded to Burnett Barker Solicitors Limited

Description

Burnett Barker Solicitors is a well-established local Bury St Edmunds firm, providing affordable expert legal advice in straightforward language since 1979. Our specialist lawyers and support staff offer a wide range of legal services on personal and business matters. We offer initial legal advice for a low-cost fixed fee, free consultations in some areas of law, and special fee arrangements. When you appoint us, you will find that we are upfront and honest about the options available, our progress and our fees.

Rankings by area of expertise

The rankings below show the areas of expertise that Burnett Barker Solicitors Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Burnett Barker Solicitors Limited Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
13% above
national average
95%+
Success
Rate
16% above
national average
95%+
Would
Recommend
17% above
national average
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.8/5

Accreditations

Burnett Barker Solicitors Limited are accredited by

Family Law accreditation awarded to Burnett Barker Solicitors Limited
The Law Society accreditation awarded to Burnett Barker Solicitors Limited
Conveyancing Quality Scheme accreditation awarded to Burnett Barker Solicitors Limited

Description

Burnett Barker Solicitors is a well-established local Bury St Edmunds firm, providing affordable expert legal advice in straightforward language since 1979. Our specialist lawyers and support staff offer a wide range of legal services on personal and business matters. We offer initial legal advice for a low-cost fixed fee, free consultations in some areas of law, and special fee arrangements. When you appoint us, you will find that we are upfront and honest about the options available, our progress and our fees.

Rankings by area of expertise

The rankings below show the areas of expertise that Burnett Barker Solicitors Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Burnett Barker Solicitors Limited

Meet the team of Burnett Barker Solicitors Limited

Contact & Locations - Burnett Barker Solicitors Limited

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–17:00
Saturday (Closed)
Sunday (Closed)

Collingwood House, 20 Whiting Street, Bury Saint Edmunds, Suffolk, IP33 1NX

Reviews

4.9 /5 195 Reviews
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Rating

Review Source

Clients say

What clients say about Burnett Barker Solicitors Limited

The firm specialises in conveyancing, wills and probate, and general solicitor services with clear expertise in complex property transactions and timely legal advice. Clients praise efficient, knowledgeable and professional handling, strong communication and prompt responsiveness. Valued soft skills include friendliness, empathy, clear explanations, patience, reliability and a supportive, reassuring manner that reduces stress and builds confidence.

friendly staff
clear communication
efficient service
professional advice
quick responses
helpful guidance
supportive team
timely updates
reasonable rates
smooth process

ReviewSolicitors Review List

Profile image of anonymous

anonymous

Incredible professionalism and protection!

I cannot recommend Burnett Barker Solicitors enough, especially Katy Raven. Our property purchase turned out to be a highly complex transaction with quite a few hidden traps along the way. Katy handled everything with absolute brilliance—she was sharp, incredibly thorough, and protected our interests every step of the way. Huge thanks to Katy for saving us from a lot of potential headaches and securing our dream home. A well-deserved 5 stars!

Legal experts tagged in
this review

0
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Agnes

Great experience!

A massive thank you to Katy Raven at Burnett Barker Solicitors for navigating us through a very complicated house purchase. Katy was exceptionally professional, highly efficient, and spotted several pitfalls that we would have completely missed. She kept us informed and reassured throughout the entire process, making us feel completely safe. We are so grateful for her hard work and wouldn't hesitate to use her services again. Highly recommended!

Legal experts tagged in
this review

0
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Profile image of Gwyn Jones

Gwyn Jones

Verified
Housing & Property

conveyancing of deceased father's house

My fellow executor and I were kept informed throughout and the people were friendly and efficient

Legal experts tagged in
this review

from Burnett Barker Solicitors Limited

We really appreciate your kind words, Gwyn, and wish you and your family the absolute best as you close this chapter. Thank you for choosing Burnett Barker Solicitors!

0
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anonymous

Excellent service

Melanie Stafford was an excellent support to me when I needed some prompt advice and guidance on a legal issue. The firm were swift in finding me an appointment at short notice and were very accommodating. Melanie was comprehensive with her advice. She made me feel at ease, communicated information clearly, and I left the meeting with a very clear understanding of my legal options. If you want to be supported by someone who knows how to communicate complex information clearly, and can do so with empathy and care, I would recommend Melanie.

Legal experts tagged in
this review

from Burnett Barker Solicitors Limited

Thank you for the fantastic recommendation! We're delighted that our team could accommodate you at short notice and that Melanie provided such a clear, comprehensive, and empathetic meeting. Knowing you left with a complete understanding of your legal options means the world to us. Thank you for choosing us!

0
Collected on: ReviewSolicitor collection source logo
Profile image of Carl Grimwood

Carl Grimwood

Verified
Housing & Property

First home

Was recommended the company from a friend, can't fault the service.

Solicitors tagged in
this review

from Burnett Barker Solicitors Limited

Thank you for the fantastic review! We love helping first-time buyers, and knowing that a friend's recommendation led to a faultless experience for you means the world to our team. Thank you for choosing us, Carl, and congratulations on your first home!

0
Collected on: ReviewSolicitor collection source logo

Other Reviews

Profile image of Aga H

Aga H

Aga

A massive thank you to Katy Raven at Burnett Barker Solicitors for navigating us through a very complicated house purchase. Katy was exceptionally professional, highly efficient, and spotted several pitfalls that we would have completely missed. She kept us informed and reassured throughout the entire process, making us feel completely safe. We are so grateful for her hard work and wouldn't hesitate to use her services again. Highly recommended!

0
Collected on: Google collection source logo
Profile image of K M

K M

A client

Incredible professionalism and protection! I cannot recommend Burnett Barker Solicitors enough, especially Katy Raven. Our property purchase turned out to be a highly complex transaction with quite a few hidden traps along the way. Katy handled everything with absolute brilliance—she was sharp, incredibly thorough, and protected our interests every step of the way. Huge thanks to Katy for saving us from a lot of potential headaches and securing our dream home. A well-deserved 5 stars!

0
Collected on: Google collection source logo
Profile image of Naomi Mann

Naomi Mann

Naomi

We used Burnett Barker in Bury St. Edmunds for our house sale, and our solicitor, Miranda, was absolutely fantastic throughout the whole process. She was professional, informative, and made everything feel effortless from start to finish. Her communication and guidance gave us real confidence, and we felt very well looked after. We will definitely be using Burnett Barker again in the future and would highly recommend them to anyone looking for a reliable and professional solicitor. Thank you again to Miranda and the team! Naomi & Sean

Solicitors tagged in
this review

Hi Naomi (and Sean), thanks for your kind words, it means a lot to us as we do try really hard to make the experience as smooth and easy for you as possible. It was a pleasure to help you both with your sale and we look forward to helping again in the future as/when the need arises.

0
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Profile image of Rodney Crabb

Rodney Crabb

Rodney

Customer for over 15 years, trying to remortgage a property, that they conveyanced ,won't do it, perhaps because its low value, so now I have to try and find a solicitor on a specialist lenders panel, to go with the stress of higher rates and extortionate arrangement fees, thanks . Its not the quick response I am complaining about, its the fact that you conveyance the property in the first place, there's plenty of time to meet the deadline of July 31st, it would be so much simpler as the property hasn't changed, now being quoted extortionate fees, thanks again

Dear Mr Crabb You have left a one-star review because we let you know, within 12 mins of receiving your email asking if we could assist, that we are unfortunately unable to do so on this occasion….? Had we accepted instructions and then after starting work let you know that we couldn’t continue to act, a negative review might be understandable. Likewise, if we had not responded to your email in a timely fashion. Neither however are the case. You have since called our office and spoke in an unnecessarily rude and unpleasant manner to an assistant on the property team, who explained again the reason that unfortunately we are unable to assist on this occasion. Your response to her was that you would “leave us loads of bad reviews” and that we would “be getting hammered now”. Thank you for mentioning our low charging rates for this type of work and our membership of many specialist lender panels. It is sadly for that reason that this service is so popular with our clients and results in us being at capacity right now for that type of work and thus unable to help with it at the moment. It seems that despite having acted in your best interests by not accepting your instructions to act in a matter where we do not have the necessary capacity to do the specific work to the usual high standard we (and you) expect, your response is sadly to leave a spiteful negative review as some form of revenge. Thank you for your many instructions over the years. We are saddened that you have chosen to end our relationship on such a note.

0
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Profile image of Philip Gibson

Philip Gibson

Housing & Property

Philip

Really good conveyancer solicitor

from Burnett Barker Solicitors Limited

Thank you for your feedback! We are very pleased to hear that you had a great experience with our conveyancing team.

0
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Reviews

4.9 /5 391 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Burnett Barker Solicitors Limited

The firm specialises in conveyancing, wills and probate, and general solicitor services with clear expertise in complex property transactions and timely legal advice. Clients praise efficient, knowledgeable and professional handling, strong communication and prompt responsiveness. Valued soft skills include friendliness, empathy, clear explanations, patience, reliability and a supportive, reassuring manner that reduces stress and builds confidence.

friendly staff
clear communication
efficient service
professional advice
quick responses
helpful guidance
supportive team
timely updates
reasonable rates
smooth process

ReviewSolicitors Review List

Profile image of anonymous

anonymous

Incredible professionalism and protection!

I cannot recommend Burnett Barker Solicitors enough, especially Katy Raven. Our property purchase turned out to be a highly complex transaction with quite a few hidden traps along the way. Katy handled everything with absolute brilliance—she was sharp, incredibly thorough, and protected our interests every step of the way. Huge thanks to Katy for saving us from a lot of potential headaches and securing our dream home. A well-deserved 5 stars!

Legal experts tagged in
this review

0
Collected on: ReviewSolicitor collection source logo
Profile image of Agnes

Agnes

Great experience!

A massive thank you to Katy Raven at Burnett Barker Solicitors for navigating us through a very complicated house purchase. Katy was exceptionally professional, highly efficient, and spotted several pitfalls that we would have completely missed. She kept us informed and reassured throughout the entire process, making us feel completely safe. We are so grateful for her hard work and wouldn't hesitate to use her services again. Highly recommended!

Legal experts tagged in
this review

0
Collected on: ReviewSolicitor collection source logo
Profile image of Gwyn Jones

Gwyn Jones

Verified
Housing & Property

conveyancing of deceased father's house

My fellow executor and I were kept informed throughout and the people were friendly and efficient

Legal experts tagged in
this review

from Burnett Barker Solicitors Limited

We really appreciate your kind words, Gwyn, and wish you and your family the absolute best as you close this chapter. Thank you for choosing Burnett Barker Solicitors!

0
Collected on: ReviewSolicitor collection source logo
Profile image of anonymous

anonymous

Excellent service

Melanie Stafford was an excellent support to me when I needed some prompt advice and guidance on a legal issue. The firm were swift in finding me an appointment at short notice and were very accommodating. Melanie was comprehensive with her advice. She made me feel at ease, communicated information clearly, and I left the meeting with a very clear understanding of my legal options. If you want to be supported by someone who knows how to communicate complex information clearly, and can do so with empathy and care, I would recommend Melanie.

Legal experts tagged in
this review

from Burnett Barker Solicitors Limited

Thank you for the fantastic recommendation! We're delighted that our team could accommodate you at short notice and that Melanie provided such a clear, comprehensive, and empathetic meeting. Knowing you left with a complete understanding of your legal options means the world to us. Thank you for choosing us!

0
Collected on: ReviewSolicitor collection source logo
Profile image of Carl Grimwood

Carl Grimwood

Verified
Housing & Property

First home

Was recommended the company from a friend, can't fault the service.

Solicitors tagged in
this review

from Burnett Barker Solicitors Limited

Thank you for the fantastic review! We love helping first-time buyers, and knowing that a friend's recommendation led to a faultless experience for you means the world to our team. Thank you for choosing us, Carl, and congratulations on your first home!

0
Collected on: ReviewSolicitor collection source logo

Other Reviews

Profile image of Aga H

Aga H

Aga

A massive thank you to Katy Raven at Burnett Barker Solicitors for navigating us through a very complicated house purchase. Katy was exceptionally professional, highly efficient, and spotted several pitfalls that we would have completely missed. She kept us informed and reassured throughout the entire process, making us feel completely safe. We are so grateful for her hard work and wouldn't hesitate to use her services again. Highly recommended!

0
Collected on: Google collection source logo
Profile image of K M

K M

A client

Incredible professionalism and protection! I cannot recommend Burnett Barker Solicitors enough, especially Katy Raven. Our property purchase turned out to be a highly complex transaction with quite a few hidden traps along the way. Katy handled everything with absolute brilliance—she was sharp, incredibly thorough, and protected our interests every step of the way. Huge thanks to Katy for saving us from a lot of potential headaches and securing our dream home. A well-deserved 5 stars!

0
Collected on: Google collection source logo
Profile image of Naomi Mann

Naomi Mann

Naomi

We used Burnett Barker in Bury St. Edmunds for our house sale, and our solicitor, Miranda, was absolutely fantastic throughout the whole process. She was professional, informative, and made everything feel effortless from start to finish. Her communication and guidance gave us real confidence, and we felt very well looked after. We will definitely be using Burnett Barker again in the future and would highly recommend them to anyone looking for a reliable and professional solicitor. Thank you again to Miranda and the team! Naomi & Sean

Solicitors tagged in
this review

Hi Naomi (and Sean), thanks for your kind words, it means a lot to us as we do try really hard to make the experience as smooth and easy for you as possible. It was a pleasure to help you both with your sale and we look forward to helping again in the future as/when the need arises.

0
Collected on: Google collection source logo
Profile image of Colin Rigby

Colin Rigby

Colin

Katy was always extremely helpful and took time to explain everything..

Thanks for your review. We're delighted to hear how Katy looked after you and we appreciate you taking the time to let us know.

0
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Profile image of Hume Jones

Hume Jones

Hume

We are very pleased with Miranda Mortlock. The Infotrack was very difficult for us to navigate and this made the process stressful. It would have been nice to have a face to face appointment to overcome some of the issues we experienced .

Solicitors tagged in
this review

from Burnett Barker Solicitors Limited

Thank you for sharing your feedback. We are very pleased to hear that you were happy with the service provided by Miranda. We are genuinely sorry to hear that you found the InfoTrack portal difficult to navigate and that it added stress to your experience. We completely understand that digital platforms aren't for everyone, and we always want our clients to feel fully supported. Your feedback regarding the need for face-to-face appointments is incredibly valuable, and we will look at how we can better balance our digital tools with personal, in-person support moving forward. Thank you again for your input, and we wish you all the very best.

0
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