Burnett Barker Solicitors Limited

Thank you for your kind feedback. We’re pleased to hear that Adam and Miranda provided a professional service and kept you well informed throughout your house sale.

Thank you for your positive feedback. We’re pleased to hear that the matter was handled well and completed in a timely manner.

Thank you for your positive feedback, Andrew. We’re pleased to hear that Katy and Karen provided superb support throughout your sale and kept you fully informed during the process. It’s good to know you felt well looked after, and we appreciate your recommendation.

Thank you so much for your kind review Janice! We are really pleased to hear that from the very first phone call everything felt quick, effortless and professional. Making a great first impression and keeping the whole process as smooth as possible for our clients is something we care deeply about and it is wonderful to know that came through in your experience. We hope to be of assistance to you again in the future!

Thank you for your feedback. We’re pleased to hear that Laura and the team were able to accommodate a short notice appointment and provide clear advice and consistent communication throughout your matter. We’re glad the follow-up appointment was arranged conveniently and that you found the team professional, friendly, and easy to work with.

Thank you for sharing your feedback. We are very pleased to hear that you were happy with the service provided by Miranda. We are genuinely sorry to hear that you found the InfoTrack portal difficult to navigate and that it added stress to your experience. We completely understand that digital platforms aren't for everyone, and we always want our clients to feel fully supported. Your feedback regarding the need for face-to-face appointments is incredibly valuable, and we will look at how we can better balance our digital tools with personal, in-person support moving forward. Thank you again for your input, and we wish you all the very best.

Dear Mr Crabb You have left a one-star review because we let you know, within 12 mins of receiving your email asking if we could assist, that we are unfortunately unable to do so on this occasion….? Had we accepted instructions and then after starting work let you know that we couldn’t continue to act, a negative review might be understandable. Likewise, if we had not responded to your email in a timely fashion. Neither however are the case. You have since called our office and spoke in an unnecessarily rude and unpleasant manner to an assistant on the property team, who explained again the reason that unfortunately we are unable to assist on this occasion. Your response to her was that you would “leave us loads of bad reviews” and that we would “be getting hammered now”. Thank you for mentioning our low charging rates for this type of work and our membership of many specialist lender panels. It is sadly for that reason that this service is so popular with our clients and results in us being at capacity right now for that type of work and thus unable to help with it at the moment. It seems that despite having acted in your best interests by not accepting your instructions to act in a matter where we do not have the necessary capacity to do the specific work to the usual high standard we (and you) expect, your response is sadly to leave a spiteful negative review as some form of revenge. Thank you for your many instructions over the years. We are saddened that you have chosen to end our relationship on such a note.

Thank you for your feedback! We are very pleased to hear that you had a great experience with our conveyancing team.

Thank you Sandra for those kind words. We appreciate you taking the time to leave us such a lovely review and for recommending us.

Thank you for your feedback. We are pleased that you received exceptional service across our various departments and throughout your recent house sale. We will ensure that Miranda and the rest of the team are congratulated for their work. We appreciate your high recommendation and your confidence in our services.