Winn Solicitors Limited

The person, Bruce who I spoke with was very helpful, polite, and very clear in all the aspects of my claim. Even gave me time to sort and write things down. First class.

This company are a bunch of bullies. Liability Disputes: If the at-fault driver's insurance later disputes liability or refuses to pay the inflated credit hire rates, you may be held personally liable for the thousands of pounds in rental charges and they will bully you all the way claiming you will be liable to pay them thousands of pounds if you do not ho along with what they are asking. We were intimidated for over 2.5 years, had us in tears and were sick to the pits of our stomach because of these thieves! Do not ever get involved with them.

My accident occurred on 19 December 2025, when another driver collided with the rear of my vehicle. Liability was admitted and the claim was handled by Winn Solicitors. The vehicle settlement itself was paid at the end of January, which I acknowledge. However, my experience with the handling of the case afterwards has been extremely disappointing. Since January, I have submitted evidence for several additional financial losses that arose as a direct result of the accident and the period during which my vehicle was unusable. These included travel expenses, insurance-related charges, lost glasses from the accident and other documented costs. Despite providing this evidence months ago, these items were not properly reviewed and I received very limited communication about the status of my claim. The most significant problem throughout the process has been lack of communication and unanswered correspondence: Multiple emails requesting updates went unanswered. My case handler changed without clear communication. I was not provided with the new handler’s contact details at the time. I repeatedly asked for written communication but often received phone calls instead of clear written responses. Because of the delays, I had to cover several accident-related expenses from my own funds while waiting for the claim to progress. I also explained in several emails from late January onwards that I needed clarity regarding the outstanding losses because I had to travel abroad due to serious family health circumstances. Unfortunately, those messages did not receive responses. Eventually, due to the lack of progress, I submitted a formal complaint. I have now been informed that the complaint has been referred to a Director for review in accordance with Winn Solicitors’ internal complaints procedure. I understand that legal claims can take time, but clients should reasonably expect clear communication, transparency and timely responses when a firm is handling their case. At the time of writing this review, I am still waiting for the remaining accident-related losses to be reviewed and resolved.

Impossible to speak to anyone, emails ignored, as someone else said it's like they're working for the other party not you. 15 months since my car was written off and still nothing. DO NOT USE!!!!!

Please avoid this company at all cost. City council's lorry reversing back less than 5mph ran in to my car caused a minor damage to my write off car that I bought it in auction for £600 The driver of the lorry politely apologised and accepted it was his fault gave me his details told me as soon as he gets back to his office would sort the accident out and left. I have been driving for 40 years never been in this situation. As I went through goggle for some advice I called winn solicitors. As soon as they heard my story got the third party details they put me on hold checked with the third party and advised me the best course of action is to leave the case to them as I can save my no claim bonus. I was shocked when 2 days later they send a recovery to my house I refused the recovery but as they were instructed by Winn Solicitors told me if they recover my car my claim would be done quicker literally I gave them the key and they started the car and drove to recovery lorry they stored my car for 45 days. 2 days later they parked a hire car in front of my house put the key and hire agreement through the letter box that I refused to sign the hire agreement. Cut the story short they even value my car as a write off for £904 paid me than presented the charges as follows: solicitor fees £10.000, car hire and recovery £24.000 my car damage £904 in total of nearly £35.000. When they presented the charges to the third party they refused. Winn Solicitors wanted me taking them to court but I refused taking them to court the third party only paid £4000 then Winn solicitors trying to recover £20.000 from me. How ever we have been fighting for 3 years and after closing the case once Now they have taken me to court waiting for hearing. Please avoid Winn solicitors nothing but headache.