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Mckenzie Bell Ltd

3.8 | 34 Reviews 34 Reviews | Housing & Property
108 Total Company Reviews info icon Housing & Property | info icon 108 Total Company Reviews Housing & Property | info icon 108 Total Company Reviews

47 John Street, Sunderland, Tyne and Wear, SR1 1QU

Accepting new clients

47 John Street, Sunderland, Tyne and Wear, SR1 1QU

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 573266

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Mckenzie Bell Ltd |

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Mckenzie Bell Ltd Review Scores & Client Satisfaction Overview

3.8
Very Good
79%
Value for
Money
71%
Success
Rate
71%
Would
Recommend
Communication 3.8/5
Initial Impressions 4.0/5
Approachability 3.9/5
Documentation Accuracy 3.8/5
Legal Knowledge 4.1/5
Value for money 3.9/5

Accreditations

Mckenzie Bell Ltd are accredited by

Lexcel - excellence in legal practice management and client care accreditation awarded to Mckenzie Bell Ltd
The Law Society accreditation awarded to Mckenzie Bell Ltd
Conveyancing Quality Scheme accreditation awarded to Mckenzie Bell Ltd

Description

Expert Law Resolution for Business and Personal Matters.

Rankings by area of expertise

The rankings below show the areas of expertise that Mckenzie Bell Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Mckenzie Bell Ltd Review Scores & Client Satisfaction Overview

4.3
Excellent
86%
Value for
Money
3% above
national average
83%
Success
Rate
1% above
national average
83%
Would
Recommend
2% above
national average
Communication 4.2/5
Initial Impressions 4.3/5
Approachability 4.3/5
Documentation Accuracy 4.2/5
Legal Knowledge 4.3/5
Value for money 4.3/5

Accreditations

Mckenzie Bell Ltd are accredited by

Lexcel - excellence in legal practice management and client care accreditation awarded to Mckenzie Bell Ltd
The Law Society accreditation awarded to Mckenzie Bell Ltd
Conveyancing Quality Scheme accreditation awarded to Mckenzie Bell Ltd

Description

Expert Law Resolution for Business and Personal Matters.

Rankings by area of expertise

The rankings below show the areas of expertise that Mckenzie Bell Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Contact & Locations - Mckenzie Bell Ltd

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–17:00
Saturday (Closed)
Sunday (Closed)

47 John Street, Sunderland, Tyne and Wear, SR1 1QU

Reviews

3.8 /5 34 Reviews
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Profile image of Michael

Michael

With our sincere thanks

Deborah and her team at Washington Galleries worked extremely diligently and acted decisively to get the sale of our property over the line. There were a number of potential complications with the sale which McKenzie Bell's team managed to navigate in a calm and timely manner. Considering all of the extra work that needed to be done in terms of conveyancing to reach completion, once the house was sold, we were also very pleasantly surprised by the size of our bill when it arrived. We would like to thank Deborah and her team for all of their work and consideration throughout the whole process.

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this review

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Amanda

Housing & Property

First Class Service

I cannot recommend this firm highly enough. They dealt with both the sale and purchase of my home. The whole team are very professional and a pleasure to deal with.

Solicitors tagged in
this review

0
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Nick

Verified

Do not use them

As far as I can see they are incompetent at finalising an Estate and mucked up the sale of a property. They also didn’t keep me informed. Find somebody else

Solicitors tagged in
this review

1
Collected on: ReviewSolicitor collection source logo
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Diane Scott

Verified
Housing & Property

Property sale

My sale was concluded in a smooth efficient manner. The solicitor was a pleasure to deal with.

0
Collected on: ReviewSolicitor collection source logo
Profile image of Glenn

Glenn

Housing & Property

Excellent Professional Service

Deborah Dixon and her team (Joyce, Isabella, Andrea and the rest of the admin team) were thoroughly professional and determined during the conveyancing of my property despite several setbacks including the first buyer pulling out after 5 months and delays with the second buyer. Despite this, they all went above and beyond to get this over the line. I was kept informed at every stage of the process and I would not hesitate in recommending this firm to anyone requiring any of their legal services. Thank you all once again for all of your hard work getting to completion.

Solicitors tagged in
this review

0
Collected on: ReviewSolicitor collection source logo

Other Reviews

Profile image of Andrew

Andrew

Andrew

We used Mckenzie Bell to purchase our house back in 2022, I can not fault their services one bit, someone always answered the phone and I was always given an answer on my questions or updates on the purchase. 2024: couple years in our house and after a re-mortgage I had to ask Mckenzie bell to get involved through no fault of their own, the new solicitors (I did not get to pick new solicitors) had messed up with our deeds to the house. MckenzieBell, even though no longer being their customer still helped with the case and I don't think this would have got resolved without them. A special shoutout to Julie, who is always helpful whether phone or email!

0
Collected on: Google collection source logo
Profile image of Judith

Judith

Judith

Wish I could review with no stars . Very unprofessional. Asked (and received a quote) for them to act regarding the sale of a leasehold flat. I telephoned on numerous occasions to instruct this firm however, despite being assured my call would be returned, no one got back to me . I understand every firm has a right to chose for whom they act however ignoring a potential customer is unprofessional in the least .

1
Collected on: Google collection source logo
Profile image of Brian

Brian

Brian

Phone up over 3 weeks ago to enquire about transfer of deeds. Even emailed relevant information & not a phone call, text or email. Terrible way to run a business. 😡 Ended up going to a different solicitor who is now doing additional work for us.

0
Collected on: Google collection source logo
Profile image of Snug

Snug

Snug

1 of if not the best solicitors around here. I was took in for false allegations and thus was put to bed before it even started. Top bloke

0
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Profile image of Leeanne

Leeanne

Leeanne

I used these solicitors to buy a property and sell my property. It started off OK until my solicitor left and then it all went wrong. I had a completion date and moved all my furniture into my new home only to find out the solicitors hadn't done anything with my mortgage application and the funds were not transferred. I had to live in a house that was not mine for nearly a month and all they did the whole time was complain about my mortgage company also when the actual completion date finally came there were further problems which nearly resulted in my buyer pulling out. It was a very stressful time for me and my family that I wouldnt want to repeat

0
Collected on: Google collection source logo

Reviews

4.3 /5 108 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

ReviewSolicitors Review List

Profile image of Michael

Michael

With our sincere thanks

Deborah and her team at Washington Galleries worked extremely diligently and acted decisively to get the sale of our property over the line. There were a number of potential complications with the sale which McKenzie Bell's team managed to navigate in a calm and timely manner. Considering all of the extra work that needed to be done in terms of conveyancing to reach completion, once the house was sold, we were also very pleasantly surprised by the size of our bill when it arrived. We would like to thank Deborah and her team for all of their work and consideration throughout the whole process.

Solicitors tagged in
this review

0
Collected on: ReviewSolicitor collection source logo
Profile image of Amanda

Amanda

Housing & Property

First Class Service

I cannot recommend this firm highly enough. They dealt with both the sale and purchase of my home. The whole team are very professional and a pleasure to deal with.

Solicitors tagged in
this review

0
Collected on: ReviewSolicitor collection source logo
Profile image of Nick

Nick

Verified

Do not use them

As far as I can see they are incompetent at finalising an Estate and mucked up the sale of a property. They also didn’t keep me informed. Find somebody else

Solicitors tagged in
this review

1
Collected on: ReviewSolicitor collection source logo
Profile image of Diane Scott

Diane Scott

Verified
Housing & Property

Property sale

My sale was concluded in a smooth efficient manner. The solicitor was a pleasure to deal with.

0
Collected on: ReviewSolicitor collection source logo
Profile image of Glenn

Glenn

Housing & Property

Excellent Professional Service

Deborah Dixon and her team (Joyce, Isabella, Andrea and the rest of the admin team) were thoroughly professional and determined during the conveyancing of my property despite several setbacks including the first buyer pulling out after 5 months and delays with the second buyer. Despite this, they all went above and beyond to get this over the line. I was kept informed at every stage of the process and I would not hesitate in recommending this firm to anyone requiring any of their legal services. Thank you all once again for all of your hard work getting to completion.

Solicitors tagged in
this review

0
Collected on: ReviewSolicitor collection source logo

Other Reviews

Profile image of Chris Horoschok

Chris Horoschok

Chris

Personally, I wouldn’t use them again. I’ve given them 2 stars purely because they completed my house purchase. Their communication throughout my first house purchase was horrendous. Contacts from my estate agent to them were ignored, the seller’s solicitor had to chase them several times, some of my emails were ignored, some of my calls to chase contacts weren’t returned. I’m still chasing them for a document they should have sent upon completion, 3 weeks ago I emailed and have chased since, ignored once again. Completely unprofessional and unacceptable given you’re paying in excess of £1000 for a service.

A representative from Mckenzie Bell Ltd responded to this review

Please can you telephone our Washington office to discuss this matter further.

1
Collected on: Google collection source logo
Profile image of Eliana

Eliana

Eliana

Really helpful, especially as a first time buyer - thank you for talking me through the process and answering my questions! Very reasonably priced too, compared to the comparison sites!

0
Collected on: Google collection source logo
Profile image of Andrew

Andrew

Andrew

We used Mckenzie Bell to purchase our house back in 2022, I can not fault their services one bit, someone always answered the phone and I was always given an answer on my questions or updates on the purchase. 2024: couple years in our house and after a re-mortgage I had to ask Mckenzie bell to get involved through no fault of their own, the new solicitors (I did not get to pick new solicitors) had messed up with our deeds to the house. MckenzieBell, even though no longer being their customer still helped with the case and I don't think this would have got resolved without them. A special shoutout to Julie, who is always helpful whether phone or email!

0
Collected on: Google collection source logo
Profile image of Judith

Judith

Judith

Wish I could review with no stars . Very unprofessional. Asked (and received a quote) for them to act regarding the sale of a leasehold flat. I telephoned on numerous occasions to instruct this firm however, despite being assured my call would be returned, no one got back to me . I understand every firm has a right to chose for whom they act however ignoring a potential customer is unprofessional in the least .

1
Collected on: Google collection source logo
Profile image of chris

chris

chris

Only went for a minor matter but they were efficient and reasonably priced.

0
Collected on: Google collection source logo

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