Carey
Easy house sale
We had the easiest house sale & were kept informed of all the important things whilst they did all the work in the background. I would highly recommend Karen & Joanna.
Bennett Oakley Limited
13 Mill Road, Burgess Hill, West Sussex, RH15 8DN
Not accepting new clients via ReviewSolicitors
13 Mill Road, Burgess Hill, West Sussex, RH15 8DN
Regulated by:
The Solicitors Regulation Authority
Regulator ID: 613332
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Bennett Oakley Limited Review Scores & Client Satisfaction Overview
No Reviews
Value for
Money
Money
Value for money
About this score
This rating is based on verified client feedback and compares how this firm’s value for money is perceived against the national average. In legal services, value for money is not about being the cheapest option, but about whether clients feel the service, expertise, and outcome justified the cost. This comparison helps place client experiences in context when choosing a law firm.
83% below
national average
Success
Rate
Rate
Satisfied with outcome
About this score
This rating is based on client feedback and compares how satisfied people were with the result of their legal matter against the national average for similar legal services. While every case is different and outcomes can depend on the law, the facts, and decisions made by courts or tribunals, this comparison is designed to be like for like.
When a firm has a large number of reviews, individual case differences tend to balance out over time. This makes the national average a useful benchmark for understanding how often clients feel the result achieved was fair and appropriate for their situation. Even small differences from the average can therefore reflect a meaningful difference in the overall standard of legal service provided.
82% below
national average
Would
Recommend
Recommend
Would recommend to friends and family
About this score
This score shows how likely clients are to recommend this law firm to friends or family, based on verified reviews and compared with the national average. In legal matters, recommendations are usually based on trust, clarity of advice, and how supported clients felt throughout their case. This comparison helps show how consistently a firm meets those expectations.
81% below
national average
Communication
N/A
Initial Impressions
N/A
Approachability
N/A
Documentation Accuracy
N/A
Legal Knowledge
N/A
Value for money
N/A
Rankings by area of expertise
The rankings below show the areas of expertise that Bennett Oakley Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
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Bennett Oakley Limited Review Scores & Client Satisfaction Overview
Very Good
Value for
Money
Money
Value for money
10%
below national average
About this score
This rating is based on verified client feedback and compares how this firm’s value for money is perceived against the national average. In legal services, value for money is not about being the cheapest option, but about whether clients feel the service, expertise, and outcome justified the cost. This comparison helps place client experiences in context when choosing a law firm.
10% below
national average
Success
Rate
Rate
Satisfied with outcome
15%
below national average
About this score
This rating is based on client feedback and compares how satisfied people were with the result of their legal matter against the national average for similar legal services. While every case is different and outcomes can depend on the law, the facts, and decisions made by courts or tribunals, this comparison is designed to be like for like.
When a firm has a large number of reviews, individual case differences tend to balance out over time. This makes the national average a useful benchmark for understanding how often clients feel the result achieved was fair and appropriate for their situation. Even small differences from the average can therefore reflect a meaningful difference in the overall standard of legal service provided.
15% below
national average
Would
Recommend
Recommend
Would recommend to friends and family
14%
below national average
About this score
This score shows how likely clients are to recommend this law firm to friends or family, based on verified reviews and compared with the national average. In legal matters, recommendations are usually based on trust, clarity of advice, and how supported clients felt throughout their case. This comparison helps show how consistently a firm meets those expectations.
14% below
national average
Communication
3.7/5
Initial Impressions
4.0/5
Approachability
3.7/5
Documentation Accuracy
3.8/5
Legal Knowledge
3.8/5
Value for money
3.7/5
Rankings by area of expertise
The rankings below show the areas of expertise that Bennett Oakley Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Housing & Property
847 / 4,778
Commercial Property
778 / 3,673
Wills, Trusts & Probate
847 / 3,801
Agriculture
370 / 823
Company & Commercial
1747 / 4,182
Criminal Law
546 / 1,016
Employment
1468 / 3,623
Family Law
1387 / 4,222
Land Law
913 / 1,329
Personal Injury
1472 / 2,651
Regulations
482 / 2,412
Welfare & Benefits
505 / 1,053
National
1359 / 11,362
Contact & Locations - Bennett Oakley Limited
13 Mill Road, Burgess Hill, West Sussex, RH15 8DN
Reviews
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What clients say about Bennett Oakley Limited
The firm is praised mainly for conveyancing and property transactions, including house sales, shared ownership matters, family property work and commercial leases, with some evidence of handling complex financial/admin issues. Clients valued clear explanations, prompt responses, regular updates, professionalism, warmth and a reassuring, approachable manner. However, several reviews report slow service, poor communication and frustration with costs being higher than quoted. More serious complaints mention inadequate searches, stamp duty errors, GDPR file handling failures and a feeling that the firm was not sufficiently client-focused.
Kept informed
Excellent communication
Quick responses
Professional service
Clear explanations
Handled swiftly
Friendly helpful
Poor communication
Unexpected fees
Slow service
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Reviews
3.7
/5
30 Reviews
Filter your results
Star rating
Rating
Clients say
What clients say about Bennett Oakley Limited
The firm is praised mainly for conveyancing and property transactions, including house sales, shared ownership matters, family property work and commercial leases, with some evidence of handling complex financial/admin issues. Clients valued clear explanations, prompt responses, regular updates, professionalism, warmth and a reassuring, approachable manner. However, several reviews report slow service, poor communication and frustration with costs being higher than quoted. More serious complaints mention inadequate searches, stamp duty errors, GDPR file handling failures and a feeling that the firm was not sufficiently client-focused.
Kept informed
Excellent communication
Quick responses
Professional service
Clear explanations
Handled swiftly
Friendly helpful
Poor communication
Unexpected fees
Slow service
ReviewSolicitors Review List
JR Caudwell
Employment law review
Very happy with the service I received. Treated fairly,professionally and promptly
Solicitors tagged in
this review
anonymous
Sale of property
It was such a straightforward process and Christina kept in touch throughout the whole process. This was really helpful as I had moved abroad during the sale of my property..
A representative from Bennett Oakley Limited responded to this review
Thank you for taking the time to leave such a lovely review. We are delighted to hear that Christina made the process straightforward and kept you updated throughout. We appreciate that managing a property sale while moving abroad can add extra challenges, so we're pleased that our communication helped make things easier for you. Thank you for choosing Bennett Oakley, and we wish you all the best in your new home overseas.
anonymous
service
felt in safe hands and everything was done quickly.
Solicitors tagged in
this review
A representative from Bennett Oakley Limited responded to this review
Thank you for taking the time to leave a review. We are delighted to hear that you felt in safe hands throughout the process and that matters were dealt with quickly and efficiently. Providing clear advice, responsive service and reassurance to our clients is always our priority, so it is wonderful to know that this was your experience. We greatly appreciate your kind feedback and your trust in Bennett Oakley.
Sharon
Awful
Didn’t do proper searches didn’t advise me properly weren’t on my side were predominantly working for the sales agency. Failed to provide my file under GDPR and applied for stamp duty twice meaning I’m getting fines. They didn’t look after me or protect me as their client.
A representative from Bennett Oakley Limited responded to this review
Thank you for taking the time to leave your feedback. We are sorry to hear that you are dissatisfied with the service you received. As solicitors, we are unable to comment on the details of individual matters in a public forum due to our duties of confidentiality. However, we take all client concerns very seriously and strive to provide clear advice, thorough representation, and a high standard of client care throughout every transaction. We are disappointed to read your comments and would welcome the opportunity to discuss your concerns directly and review any issues you have raised. Please contact us using our usual office details if you would like to speak with a member of our management team.
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