Karen Hickman
James Pitcairn
I had a positive experience and helpful advice every step of the way. I wouldn’t hesitate to recommend James.
Bennett Oakley Limited
13 Mill Road, Burgess Hill, West Sussex, RH15 8DN
Not accepting new clients via ReviewSolicitors
13 Mill Road, Burgess Hill, West Sussex, RH15 8DN
Regulated by:
The Solicitors Regulation Authority
Regulator ID: 613332
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Bennett Oakley Limited Review Scores & Client Satisfaction Overview
No Reviews
Value for
Money
Money
Value for money
About this score
This rating is based on verified client feedback and compares how this firm’s value for money is perceived against the national average. In legal services, value for money is not about being the cheapest option, but about whether clients feel the service, expertise, and outcome justified the cost. This comparison helps place client experiences in context when choosing a law firm.
83% below
national average
Success
Rate
Rate
Satisfied with outcome
About this score
This rating is based on client feedback and compares how satisfied people were with the result of their legal matter against the national average for similar legal services. While every case is different and outcomes can depend on the law, the facts, and decisions made by courts or tribunals, this comparison is designed to be like for like.
When a firm has a large number of reviews, individual case differences tend to balance out over time. This makes the national average a useful benchmark for understanding how often clients feel the result achieved was fair and appropriate for their situation. Even small differences from the average can therefore reflect a meaningful difference in the overall standard of legal service provided.
82% below
national average
Would
Recommend
Recommend
Would recommend to friends and family
About this score
This score shows how likely clients are to recommend this law firm to friends or family, based on verified reviews and compared with the national average. In legal matters, recommendations are usually based on trust, clarity of advice, and how supported clients felt throughout their case. This comparison helps show how consistently a firm meets those expectations.
81% below
national average
Communication
N/A
Initial Impressions
N/A
Approachability
N/A
Documentation Accuracy
N/A
Legal Knowledge
N/A
Value for money
N/A
Rankings by area of expertise
The rankings below show the areas of expertise that Bennett Oakley Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Practice areas not listed yet
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Bennett Oakley Limited Review Scores & Client Satisfaction Overview
Very Good
Value for
Money
Money
Value for money
18%
below national average
About this score
This rating is based on verified client feedback and compares how this firm’s value for money is perceived against the national average. In legal services, value for money is not about being the cheapest option, but about whether clients feel the service, expertise, and outcome justified the cost. This comparison helps place client experiences in context when choosing a law firm.
18% below
national average
Success
Rate
Rate
Satisfied with outcome
27%
below national average
About this score
This rating is based on client feedback and compares how satisfied people were with the result of their legal matter against the national average for similar legal services. While every case is different and outcomes can depend on the law, the facts, and decisions made by courts or tribunals, this comparison is designed to be like for like.
When a firm has a large number of reviews, individual case differences tend to balance out over time. This makes the national average a useful benchmark for understanding how often clients feel the result achieved was fair and appropriate for their situation. Even small differences from the average can therefore reflect a meaningful difference in the overall standard of legal service provided.
27% below
national average
Would
Recommend
Recommend
Would recommend to friends and family
26%
below national average
About this score
This score shows how likely clients are to recommend this law firm to friends or family, based on verified reviews and compared with the national average. In legal matters, recommendations are usually based on trust, clarity of advice, and how supported clients felt throughout their case. This comparison helps show how consistently a firm meets those expectations.
26% below
national average
Communication
3.2/5
Initial Impressions
3.6/5
Approachability
3.3/5
Documentation Accuracy
3.4/5
Legal Knowledge
3.4/5
Value for money
3.2/5
Rankings by area of expertise
The rankings below show the areas of expertise that Bennett Oakley Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Housing & Property
1150 / 4,771
Commercial Property
694 / 3,666
Family Law
1643 / 4,223
Wills, Trusts & Probate
839 / 3,762
Employment
1386 / 3,621
Land Law
512 / 1,321
Agriculture
382 / 819
Company & Commercial
1075 / 4,182
Criminal Law
337 / 1,007
Personal Injury
918 / 2,649
Regulations
508 / 2,409
Welfare & Benefits
426 / 1,049
National
1806 / 11,165
Contact & Locations - Bennett Oakley Limited
13 Mill Road, Burgess Hill, West Sussex, RH15 8DN
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What clients say about Bennett Oakley Limited
Specialisms include property transactions and commercial lease work, with clear expertise in guiding clients through completions. Clients value clear explanations, helpfulness, approachability, warmth and professionalism, plus reliable updates and practical support. Negative feedback centres on slow service in at least one matter, poor communication and delays that caused stress and frustration; some clients wished for quicker handling or a different provider. Overall reviews mix strong praise for competence and client care with isolated complaints about timeliness and communication.
helpful advice
would recommend
painfully slow
poor communication
held up
clear explanations
kept updated
professional approachable
quick efficient
warm friendly
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Reviews
3.2
/5
20 Reviews
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Star rating
Rating
Clients say
What clients say about Bennett Oakley Limited
Specialisms include property transactions and commercial lease work, with clear expertise in guiding clients through completions. Clients value clear explanations, helpfulness, approachability, warmth and professionalism, plus reliable updates and practical support. Negative feedback centres on slow service in at least one matter, poor communication and delays that caused stress and frustration; some clients wished for quicker handling or a different provider. Overall reviews mix strong praise for competence and client care with isolated complaints about timeliness and communication.
helpful advice
would recommend
painfully slow
poor communication
held up
clear explanations
kept updated
professional approachable
quick efficient
warm friendly
ReviewSolicitors Review List
Matt O
Housing & Property
Painfully slow
Painfully slow service, deeply frustrating and stressful. Involved in a family property transaction and holding everything up. Very poor communication. Wish we had used someone else.
Amy Bennett
Commercial Property
New Commercial Lease
James Pitcairn was extremely helpful with the recent completion of a commercial lease. Explained it all clearly and kept me updated on all progress. Would highly recommend!
Benjamin Lois
Housing & Property
First time buyers
Excellent, professional and serious, yet approachable. We felt all the time that we were in very safe hands.
yellolion
I cannot recommend Bennett Oakley Solicitors highly enough. Thank you again.
Both Poppy and James were absolutely brilliant from start to finish. Although James was about to go on holiday, Poppy understood the urgency of the matter and kindly arranged for me to see him the very next day. Everything was handled quickly and efficiently, and I was incredibly grateful for their support. Warm, friendly, and exceptionally helpful throughout, I cannot recommend Bennett Oakley Solicitors highly enough. Thank you again.
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