Sarah
Probate services from LCF Law Limited Harrogate Branch
My siblings and I used this firm for probate services for my late mother. Initial impressions were favourable, however, they were found to be slow and inefficient throughout the 11 month process. Our initial assigned solicitor left the company without us being made aware, and only when I contacted them to chase progress, was I made aware of this. Emails were often ignored, resulting in us having to chase them frequently. A mistake was made when a final bill was left unpaid, (after the estate was settled), even though information provided, clearly stated this was a debt against the estate. This mistake had to be pointed out to the solicitor, after which she acknowledged her error, arranged to pay the bill, and deduct the amount from her fees as a measure of goodwill. Had we had a more positive experience with this firm, we would have appreciated this gesture, but sadly, this goodwill was tainted by a poor customer experience overall throughout the process. As a result, I would not feel able to recommend LCF Harrogate to others.
